Bluetooth Technology/
Voice Control

Pairing a Compatible Phone

  1. With the ignition on and the vehicle in Park, turn the Infotainment system on. Your vehicle’s Bluetooth system will be in “discovery” mode.

  2. From the Bluetooth menu on your phone, search for new devices and select My VW XXXX (last four digits of VIN).

  3. A connection request will appear on the Infotainment touchscreen display.

  4. Press Connect on the Infotainment touchscreen.

  5. The touchscreen will then show a PIN.

  6. Make sure the same PIN is displayed on your phone and press Yes on the Infotainment touchscreen, then press Pair on your phone.

  7. Allow contacts to sync when prompted.

Note: If your phone displays a prompt asking to connect to your vehicle, make sure to enable future automatic connections. This will help to automatically reconnect the compatible paired device to the system. Once the PIN is shown, pairing must be completed within 30 seconds; otherwise, the process will need to be repeated.

Primary and Secondary Phone Functionality

Two active phones can be connected simultaneously. Follow steps 1-7 above. Only contacts from the primary phone will be shown within the Infotainment system. Switching between phones by navigating to the App Menu and following these steps:

  1. Choose Settings.
  2. Select Network.
  3. Tap Mobile Devices.
  4. Select the desired device from the list.

IDA – Voice Assistant via Volkswagen Infotainment

voice control image

Many functions of the ID.4—including the navigation, climate control, media, and telephone—can be controlled using IDA, your built-in voice assistant. IDA can be launched using the Talk button on the multi-function steering wheel or by using the wake word, "Hello Volkswagen," similar to how you would activate a virtual assistant at home.

To enable activation of IDA by voice:

  1. Open the App Menu on the touchscreen and then select IDA.
  2. Tap Activation.

Here, you can toggle the ability to activate IDA by voice. You can also enable or disable the additional wake words "Hello IDA" and "Hello ID." and even create your own wake word by pressing the microphone or keyboard icons.

To launch IDA with the multifunction steering wheel button:

  • A short press of the Talk button will launch IDA.
  • A long press of the Talk button will launch the digital assistant of a connected compatible mobile device.

A variety of voice prompts are available depending on which language has been set in the Infotainment system, and whether there is an active VW Car-Net account for the vehicle. For full details and a list of compatible languages, please refer to the Owner's manual.

A list of example prompts can also be found in the IDA app under Tips.

Car-Net connected vehicle services are available on most MY20 and newer vehicles and require a trial or paid subscription, some of which may have their own terms and conditions. All connected vehicle services require the myVW app and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen's control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of connectivity due to existing vehicle hardware or other factors. All services are subject to change, discontinuation, or cancellation without notice. Certain Car-Net connected vehicle services may require additional payment for emergency or other third-party services rendered such as towing or ambulance transport services. Message and data rates may apply for app and web features. Connected vehicle services are not available on most MY20 Passat vehicles or rental fleet vehicles. See Terms of Service, Privacy Statement, and other important information at vw.com/carnet. Always pay careful attention to the road and do not drive while distracted.

Answer an Incoming Call

The Bluetooth system will interrupt your car stereo with a ringtone.
Press the OK button on the multi-function steering wheel or the green Phone icon on the Infotainment touchscreen to answer the call.

Volume Settings

To adjust the volume of the Bluetooth system while on a call, press the Volume Up or Volume Down button on the left side of the multi-function steering wheel.

End a Call

Press the red Phone icon within the phone menu of the Infotainment display.

Cancel Active Voice Control

When IDA is activated, press the Talk button on the multi-function steering wheel or say “Cancel".

Watch the Voice Control Overview video.

Warning: See Bluetooth Pairing and Voice Control in your Owner’s Manual for more detailed information and for important safety warnings. Always pay careful attention to the road, and do not drive while distracted.