Protecting your Connected Vehicle Data 

Submit Request to Terminate Access  

• If you are a victim of domestic violence and would like to terminate a person’s access to your connected vehicle data (including the ability to view a vehicle’s location), Volkswagen Customer CARE can assist. Please submit a formal request to: Email address: disconnectremoteaccessrequest@vw.com
  
• Subject: DISCONNECT
  
• Please include the following:

1. Your Vehicle Identification Number (VIN). Locate VIN
   
2. Proof of legal possession of your vehicle through either (1) legal title to the vehicle or (2) a dissolution decree, temporary court order, or domestic violence restraining order that awards you possession or exclusive use of the vehicle. 
   
3. NEW YORK RESIDENTS ONLY: A written statement, signed and notarized, that you are a victim of domestic violence (as defined below*.)

*A victim of domestic violence is any person over the age of sixteen, any married person or any parent accompanied by his or her minor child or children in situations in which such person or such person's child is a victim of an act which would constitute a violation of the penal law, including, but not limited to acts constituting disorderly conduct, harassment, aggravated harassment, sexual misconduct, forcible touching, sexual abuse, stalking, criminal mischief, menacing, reckless endangerment, kidnapping, assault, attempted assault, attempted murder, criminal obstruction of breathing or blood circulation, strangulation, identity theft, grand larceny or coercion; and (i) such act or acts have resulted in actual physical or emotional injury or have created a substantial risk of physical or emotional harm to such person or such person's child; and (ii) such act or acts are or are alleged to have been committed by a family or household member. 

We will send you a confirmation email with a tracking number for your request and contact you by email if we need additional information, or to tell you that your request has been approved or denied. Unless otherwise specified here, your information is subject to the VW Privacy Statement. All documentation submitted will be treated as confidential and deleted within 90 days of completing your request. We will not share this information with any third party without your affirmative consent, unless sharing is necessary to complete the disconnection or in response to a court order or warrant.

If you are unable or unwilling to submit the documentation required for emergency removal in connection with a domestic violence situation, there are self-service methods available to help you protect access to your connected vehicle data and vehicle location. Please review each method thoroughly to determine which process best meets your needs. Note that some of these methods may send a just-in-time notification to users who have been removed.

Method 1: Perform a Factory Reset

A factory reset will cancel your connected services subscriptions and vehicle pairing to your myVW account, terminating access to connected vehicle data. Performing a factory reset is easy and can be performed as-needed through your vehicle’s infotainment system. You can find more detailed information and other important warnings in your Online Owner’s Manual.

Notice: Once a factory reset has been performed, a confirmation email will be sent to all myVW account users associated with the vehicle. And since a factory reset cancels all subscriptions, refunds (if applicable) will also be issued to the purchaser’s credit card.

In some instances, a factory reset will also close the myVW account.

In the event of an account closure, you may elect to re-enroll at any time. Please note re-enrolling will not restore subscription services. You will need to resubscribe. To re-enroll in myVW, you will need to create a new account here: Re-Enroll in myVW

A Factory Reset is recommended only if you're confident you can maintain physical access to your vehicle.

Method 2: Remove additional users from your myVW account

If you are the primary myVW account holder, you can control user access to your connected vehicle services by removing any additional users added to your myVW account. Select the VW Help Center link below to learn more.

How can I remove an additional user in the myVW app?

Note: Any users removed from your myVW account will be notified via email.

For questions about connected services and the user access termination methods that may be available to you, please call the Volkswagen Response Center at (833) 648-2735