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To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual. If you do not have an Owner’s Manual for your vehicle, you can order one at http://literature.vw.com/welcome.asp or by calling our toll-free number at 1-800-544-8021. What you will also find on the website: 

• Owner's Manuals Inserts and Supplements 
• Warranty and Maintenance Manuals 
• Sound System and Navigation Manuals

For information about loaner availability, please reach out to an authorized Volkswagen dealership. Click here to locate your nearest VW dealer.

You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please visit your local VW dealer.

Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) is recommended for use.

We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 10,000 miles, whichever occurs first. The exception is the Routan, which is recommended every 6,000 miles. Always reference your Owner’s Manual for service intervals and schedule maintenance information.

All limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE between 8:00 a.m. to 7:00 p.m. EST Monday-Friday by clicking here.

Certain 2015-2018 model year Volkswagen Golf and Golf SportWagen vehicles. To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool here or NHTSA.gov/recalls. Your VIN is located on the lower left corner of your vehicle’s windshield and on your vehicle’s registration card. It may also be shown on your vehicle insurance certificate.

Certain 2011-2019 model year Volkswagen Golf, Jetta, and Beetle vehicles.

By following the "Forgot My Password" link on the Car-Net Sign In page, you can request an email with steps to reset your password. Or you can contact Volkswagen Customer CARE 8:00 a.m. to 7:00 p.m. EST Monday-Friday by clicking here.