A woman stands beside the driver door of a Volkswagen.

Help and support

We're here to support you. Access assistance for all things Volkswagen in a single, convenient location, or connect with a skilled expert for personalized guidance.

Volkswagen customer support

Our customers and drivers are our top priority, and we strive to provide them with exceptional support with each and every interaction. Our dedicated team of knowledgeable specialists are available to assist with any questions or concerns you may have with your vehicle, the myVW app^⁠, or any other ownership inquiries. Just reach out when you're ready—we'll happily help you make the most of your VW ownership experience.

Help Center
The Help Center is home to articles with quick answers to common questions. Enter your question or search by category to find what you’re looking for.
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Volkswagen Financial Services
This support team is available to assist with any questions or concerns you may have about your loan or account with Volkswagen Financial Services.
Phone number
8:00 a.m. to 8:00 p.m. EST Monday - Friday
1 (800) 428-4034
Log in to Volkswagen Financial Services
Customer CARE
Dedicated to Creating a Relationship with Everyone (CARE), this support team can assist you with vehicle operation, maintenance, warranty, or any questions related to owning a VW.
Phone number
8:00 a.m. to 7:00 p.m. EST Monday - Friday
1 (800) 822-8987
Chat
9:00 a.m. to 7:00 p.m. EST Monday - Friday
Start chat now

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Mailing address
Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326-2829

myVW and Car-Net connected vehicle support
In need of assistance with the myVW mobile app or any of the other digitally connected services in your VW, including Car-Net? This team is here to help you better understand how to use these services as well as help manage your subscriptions or troubleshoot any issues you may be encountering.
Car-Net connected support
24 hours / 7 days a week
1 (833) 648-2735
T-Mobile Wi-Fi support
1 (800) 866-2453
Verizon Wi-Fi support
1 (800) 922-0204
SiriusXM® support
1 (800) 866-2452
myQ Garage support
1 (800) 528-5880
Request assistance online
24/7 roadside assistance
Available 24/7, Volkswagen roadside assistance^⁠ combines qualified customer-service professionals with a comprehensive nationwide towing network to help bring the support you need, when you need it most.
Mailing address
VW 24-Hour Roadside Assistance
P.O. Box 9145
Medford, MA 02155
Phone number
24 hours / 7 days a week
1 (800) 411-6688
Request assistance online
Electrify America
Get information about charging with Electrify America, charger locations, and other services related to your account.
Phone number
24 hours / 7 days a week
1 (833) 632-2778
Electrify America online support

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DriverGear support

For inquiries related to VW DriverGear products, please contact our customer support team. Our dedicated team is available to assist you with your online retail needs, answer your questions, provide product information, and address any concerns.

Email DriverGear support

Woman assisting a customer in VW dealership.

Lease-end services help

If you're coming up on the end if your current lease, we're here to help. Reach out with questions about the process and we can assist you in making the next step.

Phone number
8:00 a.m. to 8:00 p.m. EST Monday - Friday
1 (800) 428-4034

What happens at the end of your lease?