A woman stands beside the driver door of a Volkswagen.

Help and support

We're here to support you. Access assistance for all things Volkswagen in a single, convenient location, or connect with a skilled expert for personalized guidance.

Woman standing beside a Volkswagen.
Volkswagen customer support

Our customers and drivers are our top priority, and we strive to provide them with exceptional support with each and every interaction. Our dedicated team of knowledgeable specialists are available to assist with any questions or concerns you may have with your vehicle, the myVW app, or any other ownership inquiries. Just reach out when you're ready—we'll happily help you make the most of your VW ownership experience.

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DriverGear support

For inquiries related to VW DriverGear products, please contact our customer support team. Our dedicated team is available to assist you with your online retail needs, answer your questions, provide product information, and address any concerns.

Email DriverGear supportOpens a mail link

Woman assisting a customer in VW dealership.

Lease-end services help

If you're coming up on the end if your current lease, we're here to help. Reach out with questions about the process and we can assist you in making the next step.

Phone number
8:00 a.m. to 8:00 p.m. EST Monday - Friday
1 (800) 428-4034Opens a phone link

What happens at the end of your lease?Opens an external link

Log in to Volkswagen CreditOpens an external link

In-Use Verification Program

Volkswagen Group of America has committed to evaluating the efficiency of our vehicle emission systems through the In-Use Verification Program.

TDI settlement program

Learn more about this settlement as well as ways to modify or buyback the select VW models involved.