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Top 10 Frequently Asked Questions
Volkswagen Credit
Everyone deserves a better car.
And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one.
24-Hour Roadside Assistance
Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week. Trip interruption receipts should be sent via mail.
Hotline
1-800-411-6688
24 hours a day
7 days a week
Mail
VW 24-Hour Roadside Assistance
P.O. Box 9145
Medford, Massachusetts
02155
Volkswagen Customer CARE
You can contact us in a variety of ways. For information on Takata, click here.
For all Volkswagen Credit financial inquiries, click here.
Chat
9:00 a.m. to 8:00 p.m. EST Monday – Friday
10:00 a.m. to 6:30 p.m. EST Saturday – Sunday
Chat
Social Media
9:00 a.m. to 8:00 p.m. EST Monday – Friday
10:00 a.m. to 6:30 p.m. EST Saturday – Sunday
Twitter
Facebook
Phone
1-800-822-8987
8:00 a.m. to 7:00 p.m. EST Monday – Friday
Mail
Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326-2829