A happy couple at the rear of a Tiguan in Atlantic Blue Metallic with the liftgate open.
A happy couple at the rear of a Tiguan in Atlantic Blue Metallic with the liftgate open.
A happy couple at the rear of a Tiguan in Atlantic Blue Metallic with the liftgate open.

Contact Us

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Top 10 Frequently Asked Questions

Information on 
TDI Emissions Issue

Volkswagen Credit
  • Smiling couple sits in the front seat of a VW in Tourmaline Blue Metallic.
    Smiling couple sits in the front seat of a VW in Tourmaline Blue Metallic.
  • Woman walks by a parked VW Passat in Reflex Silver Metallic.
    Woman walks by a parked VW Passat in Reflex Silver Metallic.
  • Woman looks at VW Arteon parked in front of a modern home.
    Woman looks at VW Arteon parked in front of a modern home.
  • Man and woman lean on a VW Jetta in Pure White. A colorful banner reflects on the windshield.
    Man and woman lean on a VW Jetta in Pure White. A colorful banner reflects on the windshield.
  • Man goes to open the driver’s door of a VW Atlas Cross Sport with a shopping bag in hand.
    Man goes to open the driver’s door of a VW Atlas Cross Sport with a shopping bag in hand.

Everyone deserves a better car.

  • Smiling couple sits in the front seat of a VW in Tourmaline Blue Metallic.
    Smiling couple sits in the front seat of a VW in Tourmaline Blue Metallic.

And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one.

Couple stands on the sidewalk by their VW with a tow truck parked behind it.
24-Hour Roadside Assistance

Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week. Trip interruption receipts should be sent via mail.

Hotline
1-800-411-6688
24 hours a day
7 days a week

Mail
VW 24-Hour Roadside Assistance
P.O. Box 9145
Medford, Massachusetts
02155

A woman stands beside the rear exterior of an Atlas Cross Sport in Pure Gray that’s parked beside a large pink wall.
Volkswagen Customer CARE

You can contact us in a variety of ways. For information on Takata, click here.

For all Volkswagen Credit financial inquiries, click here.

Chat
9:00 a.m. to 8:00 p.m. EST Monday – Friday
10:00 a.m. to 6:30 p.m. EST Saturday – Sunday
Chat

Social Media 
9:00 a.m. to 8:00 p.m. EST Monday – Friday 
10:00 a.m. to 6:30 p.m. EST Saturday – Sunday 
Twitter
Facebook

Phone
1-800-822-8987 
8 a.m. to 9 p.m. EST Monday – Friday

Mail
Volkswagen Customer CARE
3800 Hamlin Road 
Auburn Hills, MI 48326-2829

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