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Top 10 Frequently Asked Questions

Where can I find Warranty information for my Volkswagen vehicle?

To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual. If you do not have an Owner’s Manual for your vehicle, you can order one at http://literature.vw.com/welcome.asp or by calling our toll-free number at 1-800-544-8021. What you will also find on the website:

Owner's Manuals Inserts and Supplements
Warranty and Maintenance Manuals
Sound System and Navigation Manuals

If my vehicle requires a warranty repair, will Volkswagen provide me with a loaner vehicle?

Are the warranties on my vehicle transferrable to a subsequent owner?

Why do my brakes make a squealing noise sometimes when it’s cold?

Can I change the size of the tires on my vehicle?

How often do I need to change the oil in my vehicle?

My Volkswagen is still under warranty and in need of repairs. The closest dealer is well over 300 miles away. What should I do?

What vehicles are included in Compliance Recall 37L5?

Certain 2015-2018 model year Volkswagen Golf and Golf SportWagen vehicles. To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool here or NHTSA.gov/recalls . Your VIN is located on the lower left corner of your vehicle’s windshield and on your vehicle’s registration card. It may also be shown on your vehicle insurance certificate.

What vehicles are included in Safety Recall 37M2?

If I forget my VW Car-Net Security & Service password, how can I log into my account?

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See Recall FAQs

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_{24-Hour Roadside Assistance}

Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week. Trip interruption receipts should be sent via mail.

Hotline
1-800-411-6688
24 hours a day
7 days a week

Mail
VW 24-Hour Roadside Assistance
P.O. Box 9145
Medford, Massachusetts
02155

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You can contact us in a variety of ways. For information on Takata, click here.

For all Volkswagen Credit financial inquiries, click here.

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10:00 a.m. to 6:30 p.m. EST Saturday – Sunday
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Phone
1-800-822-8987
8:00 a.m. to 7:00 p.m. EST Monday – Friday

Mail
Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326-2829

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