Man in orange VW vest stepping out of tow vehicle.

VW Service+ Program^⁠

Offering 12 months of no-charge towing coverage when you complete a qualifying service at a participating dealership^⁠. The VW Service+ Program offers peace of mind by towing you to the nearest Volkswagen dealership in the event your vehicle is rendered inoperable^⁠. See if you are eligible and visit a participating dealership to service your vehicle today.

Get 12 months of no-charge towing coverage after completing a qualifying service^⁠

Volkswagen Service+ coverage provides you help when you need it most. With assistance from our responsive customer service and comprehensive towing network, you'll be in good hands to get back on the road. With VW Service+ you'll get:

12 months of reliable towing coverage at no additional cost after you complete a qualifying service at a participating dealership^⁠
Peace of mind following the event your vehicle is rendered inoperable^⁠ knowing that help from an authorized VW dealership is a phone call away
Towing to an authorized VW dealer for repairs from skilled VW technicians who work with genuine VW parts

When calling, please be prepared to provide your Vehicle Identification Number (VIN).

How to find your VIN

VW Service+ Program Terms and Conditions

Woman in VW vehicle using mobile phone to request tow service.

Request Volkswagen Service+ towing assistance

For immediate U.S. and Puerto Rico assistance, call the Volkswagen Service+ Program toll free number, 24 hours a day, 7 days a week at: 1 (800) 411-6688 or tap the button below for click to call.

Click to call 1 (800) 411-6688

Frequently asked questions

How can I participate in VW Service+ Program?

Volkswagen customers who complete a “Qualifying Service” at a VW Service+ Program enrolled dealer on or after program start date of June 3, 2024 (dealer start date may vary based on dealer enrollment, see dealer site for specific start date), and meet eligibility requirements, qualify for the VW Service+ Program.

Limitations apply. See below answers for more information.

VW Service+ Program Terms and Conditions

What is “Qualifying Service” for the VW Service+ Program?

A “Qualifying Service” is one of the following: (1) an oil change, (2) a factory-recommended service or (3) a VW Care Prepaid Maintenance service. A service covered by the Volkswagen Carefree Maintenance Program (the 1 year/10,000 mile service or the 2 year/20,000 mile service) is not considered a Qualifying Service.

Limitations apply. See terms and conditions for details.

VW Service+ Program Terms and Conditions

How do I know if I am eligible for the VW Service+ Program?

What number should I call for a VW Service+ tow?

What is not covered under the VW Service+ Program?

What happens if I get a flat tire?

With the VW Service+ Program, if your vehicle becomes disabled and inoperable due to a flat tire where the vehicle is not equipped with a spare tire, complimentary towing to the nearest VW dealership will be provided. When a spare tire is available, towing services will not be provided by VW Service+ Program.

Limitations apply. See terms and conditions for details.

VW Service+ Program Terms and Conditions

I have two VW vehicles; can this be transferred between vehicles?

What happens if I want to be towed somewhere else?

What happens if I get another service done before my 12 months is up?

If, after VW Service+ coverage begins, another Qualifying Service is completed, the 12-month coverage period will restart and the remainder of your previous 12-month coverage period will not carry over. If after your initial VW Service+ coverage expires, another Qualifying Service is completed, a new 12-month coverage period will begin.

Limitations apply. See terms and conditions for details.

VW Service+ Program Terms and Conditions

When does my VW Service+ coverage start if I am still covered by Roadside Assistance and complete a “Qualifying Service”?

If a vehicle is still eligible for the Roadside Assistance program (3 years or 36,000 miles from new vehicle in-service date (whichever occurs first) or 2 years or 24,000 miles from Certified Pre-Owned (CPO) vehicle in-service date (whichever occurs first)), the 12 months of VW Service+ Program towing coverage will begin after your Roadside Assistance coverage expires.

Limitations apply. See terms and conditions for details.

VW Service+ Program Terms and Conditions

Find answers to Service+

The VW Help Center

Discover answers to frequently asked questions about Service+ and care tips for your Volkswagen. Explore a wealth of information to better understand service, maintenance plans, parts and accessories, warranty, and more.

Visit the Help Center

VW Service+ Program⁠1

Request Volkswagen Service+ towing assistance

How can I participate in VW Service+ Program?

What is “Qualifying Service” for the VW Service+ Program?

How do I know if I am eligible for the VW Service+ Program?

What number should I call for a VW Service+ tow?

What is not covered under the VW Service+ Program?

What happens if I get a flat tire?

I have two VW vehicles; can this be transferred between vehicles?

What happens if I want to be towed somewhere else?

What happens if I get another service done before my 12 months is up?

When does my VW Service+ coverage start if I am still covered by Roadside Assistance and complete a “Qualifying Service”?

The VW Help Center

Schedule service

Find a dealer

Roadside assistance

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VW Service+ Program^⁠