Privacy Statement

Last Modified: August 7, 2025

In this Privacy Statement, we have provided information about data collected and used when you:

• Purchase a Volkswagen vehicle or otherwise interact with Volkswagen and our Digital Properties, vehicles, products and services
• Receive connected vehicle services (defined below).  

If you are the vehicle owner, you must notify any additional drivers about the privacy practices described in this Statement and, if you are the Primary Driver for this vehicle’s connected vehicle services, you must notify any additional vehicle drivers about the myVW+ specific privacy practices described herein.

At Volkswagen of America, an operating division of Volkswagen Group of America, Inc., (“VW,” “we,” “us,” or “our”), we value your privacy and want you to know how your information will be handled and used.  This Privacy Statement applies to information we obtain from and about individuals interacting with VW websites, mobile applications, and other online services (collectively, our “Digital Properties”); VW vehicles, products and services; hardware and software in your VW vehicle that enables you to receive the personal assistance and telematics-based services (together, connected vehicle services), enabled by myVW+, and associated plans (the “Service Plans”); and through other online and offline interactions with VW. However, this Statement does not apply to business contacts or VW job applicants or employees. The privacy statement for VW business contacts and job applicants can be found here.

This Statement does not apply to VW Credit, Inc. (“VCI”) or its products, contracts, and related services. VCI has its own privacy statement, which can be found here.

Below we provide a summary of the general information we collect, how we use it, and to whom it is disclosed.

Table of Contents

1. From What Sources Do We Collect Information?
2. What Information Do We Collect?
3. How Do We Use Your Information?
4. To Whom Do We Disclose Your Information?
5. Cookies and Other Tracking Technologies
   
6. Mobile Applications
7. Our Commitment to Children’s Privacy
8. External Links
9. Security and retention
10. Changes to this Privacy Statement
11. DriveView™, Insurance-Related Data Sharing, and Vehicle Choices
12. Supplemental State Privacy Rights Information
13. Contact Us

As you interact with VW and its Digital Properties, vehicles, products and services, we may collect certain information from or about you or your vehicle from the following sources:

1. Directly from you or your vehicle, such as when you visit or use VW Digital Properties; use third-party digital properties (including social media sites and sweepstakes microsites); during other interactions such as product and related events, test drives, surveys, and promotion entries; when you interact with our customer call centers; and from your vehicle, such as about your vehicle’s performance, status, and GPS location.
2. Cookies and online technologies, such as when you access or use VW Digital Properties, third-party digital properties (including social media sites and sweepstakes microsites), or VW mobile applications.
3. Dealerships, such as when you purchase a VW vehicle. 
4. Our affiliates, including VCI (if you finance your VW vehicle purchase or purchase products from VCI) and other companies within the Volkswagen Group family of companies.
5. Service providers, Integrated Content Providers and Optional Third Parties (defined in Sections 4.7 and 4.8 below).
6. Other third parties, such as companies that provide or sell lists of potential vehicle purchasers and current owners, data brokers, business partners (such as VW-authorized sellers of consumer merchandise), public sources, social media platforms and networks, or other parties that interact with us.

We may combine information that we receive from the various sources described in this Privacy Statement, including third-party sources, and use or disclose it for the purposes identified below.

As you interact with VW and its Digital Properties, vehicles, products, and services, we may collect different types of information about you in connection with the interaction, such as when you purchase a vehicle and subscribe to Service Plans.

The types of information that VW may collect about you include:

1. Basic Identifiers, including contact information (such as your name, email address, physical address, and telephone number); authentication information (such as a Volkswagen ID or other information to verify your identity); and device identifiers (such as cookie IDs and IP address).
2. Records About You, such as your preferences; user-generated content and other materials that you may submit; and account and billing information, including financial data used for payment purposes.
3. Demographic Information, such as age (including date of birth).
4. Commercial Information, including:
   2.4.1 Vehicle purchase, lease or service information (such as VIN, make, model, year, dealer, date of purchase or lease, purchase/lease price, vehicle equipment, and service history);
   2.4.2 Vehicle usage information, such as vehicle data transmitted from your vehicle or collected or inferred from your use of the vehicle or services, including general vehicle status data (such as warning lights, upcoming service schedule, fuel level, battery level, and tire pressure); service history and fault or trouble codes; ambient data (such as outside temperature and brightness); vehicle performance data and other data about your vehicle, including its identification, condition, equipment status, or collision information; vehicle/technology usage data (such as usage of lock/unlock and remote start technology); driver behavior data (such as vehicle speed, seat belt use, and information about braking habits); information that you provide when using the Service Plans, including information you send and information you request; and information about your interactions with us, our affiliates, our service providers, Integrated Content Providers, and Optional Third Parties related to your vehicle usage.
   2.4.3 Other purchasing or consuming histories or tendencies.
5. Electronic Information/Internet Activity, such as your browsing history, search history, profile information, preference information (including marketing and purchasing preferences), account settings (including any default preferences), and other information regarding your interactions with and use of the Digital Properties, including information about your use of the Service Plans, the myVW mobile application, and the myVW web portal. For more information about data gathered by tracking technologies when you visit our Digital Properties, see Section 5 below.
6. Geolocation Data.
7. Sensory Data, such as photographs, video recordings, call recording for emergency and customer service and voice command data (including any personal information included therein), and the transcripts of conversations you engage in with us via webchat, messaging apps, or social media.
8. Inferences drawn from any of the information we collect to create a profile about you reflecting your preferences, characteristics, demographics and vehicle usage patterns.
9. Sensitive Personal Information, including the following:
   2.9.1 Driver’s license number.
   2.9.2 Account log-in information.
   2.9.3 Precise geolocation.

If your vehicle is equipped with an Event Data Recorder (“EDR”), battery control module(s), and/or Advanced Driver Assistance Systems (“ADAS”), crash or near-crash information about the vehicle or driver’s behavior will be recorded in the vehicle.  EDR data are recorded by your vehicle only if a non-trivial crash situation occurs, not under normal driving conditions. Battery module information and ADAS data are also recorded in the vehicle, including under normal driving conditions. For information about how your vehicle’s EDR data or other crash or near-crash information, battery control module information, and ADAS data is collected and how we might receive and use it, please see your owner’s manual.

We collect and use your information for a number of purposes, such as:

1. To provide you with products and services, such as to provide products and services you request; support your vehicle, products, and services; diagnose, repair, and track service and quality issues; communicate with you about your vehicle, products, or services; install and configure changes and updates to your services; authenticate users of our products and services; verify your eligibility for certain programs or benefits; or to provide you with the Service Plans.
2. For our own internal business purposes, such as to operate our business; operate our Digital Properties and customize the content; maintain internal records; for short-term transient use; and for quality assurance.
3. For our internal research and product improvement purposes, such as to evaluate the usage, performance, and safety of our vehicles, Digital Properties, products, and services; improve the quality of our vehicles, Digital Properties, products, and services and design new products and services; develop and improve algorithms, artificial intelligence, or machine learning tools and models; evaluate the effectiveness of our advertising or marketing; auditing; debugging; and other internal research.
4. For legal, safety or security reasons, such as to comply with legal requirements; investigate and respond to claims; establish, exercise, or defend legal claims; protect the safety, property, or rights of VW and the Volkswagen Group family of companies (such as VCI’s right to repossess its vehicles, including by using GPS data) and those of owners, registered users, drivers, passengers or others; or to prevent and detect fraud or misuse of the vehicles, products, or services.
5. For marketing and targeted advertising, such as marketing our products or services or those of our affiliates, business partners, or other third parties, including through interest-based advertising as described in Section 5. However, please note that we will not use or disclose precise GPS location data or your driver behavior data for our own marketing purposes or for the marketing purposes of unaffiliated third parties without your affirmative consent.

We may use and disclose de-identified or aggregated information for any purpose permitted by law.

Please note that for MY19 and older vehicles, we will only use GPS location for purposes of providing Service Plans to subscribers, complying with legal process, or as otherwise required by law. 

If you choose to create a Volkswagen ID, you may be able to use it to sign into other Volkswagen Digital Properties and services, instead of registering with each service. If you do this, the services will be linked to your central Volkswagen ID user account. If you access a Volkswagen service using your Volkswagen ID, the information already stored in association with your central Volkswagen ID user account (including personal information) will be linked and used in accordance with the Privacy Statement and Terms of Service for that particular service. You have the option of creating a separate Volkswagen ID user account to sign into each Volkswagen service that you use if you prefer not to have this information disclosed between services.

We may disclose your information:

1. Within the Volkswagen Group family of companies. We may disclose your information to Volkswagen Group parents, corporate affiliates, subsidiaries, business units, and other companies that share common ownership (including Volkswagen AG, which is located outside of the United States, and VCI). 
2. To our service providers. We may disclose your information to service providers that work on behalf of VW, such as advertising agencies, third parties that assist us with marketing efforts, emergency responders, IT providers, customer support, and call center service providers.
3. To Authorized Dealerships. We may disclose your information to VW dealers for sales, leasing, and customer service purposes, such as responding to quote requests; for vehicle diagnosis, maintenance, and repair; to schedule service appointments; and to contact you and provide your requested services.
4. To others for legal, security or safety purposes. We may disclose your information to third parties, law enforcement, or other government agencies to comply with law or legal requirements; to enforce or apply our Terms of Service and other agreements or those of the Volkswagen Group family of companies; and to protect our rights and the property or safety of our users or third parties. We also may disclose information about you and your vehicle when we have reason to believe that someone is causing injury to or interference with the rights or property of VW, other users of the Digital Properties, or anyone else that could be harmed by such activities.
5. To other companies in connection with a VW corporate transaction. We may disclose your information if some or all of our assets are acquired by another company, including through a sale in connection with bankruptcy or other form of corporate change, in which case we will disclose the information we hold to that company. 
6. To third parties for their own marketing purposes. We may disclose your contact information and vehicle identification data to third parties for their own marketing purposes, such as Sirius XM, VW Dealers, and select companies with whom we may partner to offer you products or services.  
7. To Integrated Content Providers. We may disclose your information via the Service Plans to various third parties to whom you directed us to disclose personal information to provide products and services through VW vehicles (“Integrated Content Providers”) whose services are integral to the Service Plans, and without which many of the Service Plans would not work.  VW does not create or control the content offered by these Integrated Content Providers, nor does VW determine how they handle your personal information for purposes of providing their services.  The Integrated Content Providers are exclusively responsible for the content and the availability of the content accessible through the Service Plans. Integrated Content Providers have the right to use your data for their own purposes and therefore, services from Integrated Content Providers will be subject to their terms of service and privacy statement. If you have any concerns regarding the collection, use, or disclosure of your personal information by Integrated Content Providers or wish to exercise any rights that you have, please contact the relevant Integrated Content Provider directly at the web address provide below. VW collects and discloses information to these Integrated Content Providers and receives information from these Integrated Content Providers for the purposes described above and in order for you to receive the services and/or content requested. 
   The following is a list of the current Integrated Content Providers and their respective websites and contact information. This list is subject to change without notice.
   ⁃ Google Inc., for point-of-interest searching (POI), including voice control, and navigation with Google Earth images : Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA 
   
   ⁃ HERE Global B.V., for map services: HERE Global B.V., Kennedyplein 222-226 5611 ZT Eindhoven, Netherlands
   
   ⁃ TomTom International B.V, for online traffic services: TomTom International B.V., De Ruijterkade 154, 1011 AC Amsterdam, Netherlands
   
   ⁃ JOYNEXT GmbH, for navigation aggregation services: JOYNEXT GmbH, Gewerbepark Merbitz Nr. 5, D-01156 Dresden, Germany
   
   ⁃ Dow Jones & Company, Inc., for fuel station POI: Dow Jones & Company, Inc., 4300 U.S. Route 1 North, Monmouth Junction, NJ 08852, USA
   
   ⁃ PlugShare, LLC, for charging station POI: PlugShare, LLC, 11835 West Olympic Blvd., Suite 900E, Los Angeles, CA 90064, USA
   
   ⁃ Parkopedia, for parking services: Parkopedia Limited, Apex Yard, 29-35 Long Lane, London SE1 4PL, United Kingdom
   
   ⁃ OpenWeather, Ltd. for weather services: Openweather Ltd., 30 St. Mary’s Axe, The City of London, London, Greater London, EC3A 8BF, United Kingdom 
8. To Optional Third Parties. In addition to the Integrated Content Providers’ services available as part of the Service Plans, we may disclose your information to other third parties from which you can obtain or purchase additional services or offerings that we introduce or with whom you independently engage that rely on the Service Plans (“Optional Third Parties”).  These Optional Third Party services are not integral to the basic operation of Service Plans, but may be added by you in order to receive additional services and/or content from the Service Plans. The Optional Third Parties contract directly with you and are exclusively responsible for their services accessible through the Service Plans. Optional Third Parties have the right to use your data for their own purposes and therefore, services or offerings from such Optional Third Parties will be subject to their terms of service and privacy statement. If you have any concerns regarding the collection, use, or disclosure of your personal information or if you wish to exercise any rights that you have, please contact the Optional Third Parties directly. Examples of Optional Third Parties include remote package, fuel or other in-vehicle delivery, car sharing, tolling pricing, usage-based insurance, or other third-party services.
9. To third-party entities that provide online advertising and analytics functionality and technologies. We may disclose your information to third parties that provide advertising and analytics services, as further described in Section 5 below.
10. With other third parties that you direct or provide consent.

Our Digital Properties (and authorized third parties) use cookies and other tracking technologies (collectively, “Cookies”) to collect information about you, your device, and your actions and communications on Digital Properties. This section contains additional information about: 

• The types of tracking technologies we use and the purposes for which we use them
• The types of information we collect using these technologies
  
• How we disclose or make information available to others
• Choices you may have regarding these technologies

1. Types of cookies we use
   Our Digital Properties and the third parties that we authorize may use the following tracking technologies:
   
   - Cookies, which are a type of technology that install a small amount of information on a user's computer or other device when they visit a website. Some cookies exist only during a single session and some are persistent over multiple sessions over time.  
   
   - Pixels, web beacons, and tags, which are types of code or transparent graphics. In addition to the uses described in Section 5.2 below, these technologies provide analytical information about the user experience and help us customize our marketing activities. In contrast to cookies, which are stored on a user's computer hard drive, pixels, web beacons, and tags are embedded invisibly on web pages. 
   
   - Session replay tools, which record your interactions with our Digital Properties, such as how you move throughout our Digital Properties and engage with our webforms. In addition to the uses described in Section 5.2 below, this information helps us improve our Digital Properties and identify and fix technical issues visitors may be having with our Digital Properties.
   
   -Embedded scripts and SDKs, which allow us to build and integrate custom apps and experiences on our Digital Properties.
2. Purposes for using these technologies 
   We and authorized third parties use these technologies to operate our Digital Properties; remember user preferences, login details and browsing behavior; improve the performance of our Digital Properties, products, and services; conduct analytics; provide you with offers that may be of interest to you; track your activity across online properties over time to better understand your preferences and interests; conduct advertising on our Digital Properties and those of third parties; measure the effectiveness of our communications with you and advertising campaigns, including identifying how and when you engage with one of our emails; and personalize online content.  For example, we use Google Analytics to help us improve our Digital Properties, performance and user experiences. Google Analytics may use Cookies to perform their services.  To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners.
3. Information collected 
   These tracking technologies collect data about you and your device, such as your IP address, cookie ID, device ID, AdID, operating system, browser used, browser history, search history, and information about how you interact with our Digital Properties (such as pages on our Digital Properties that you have viewed). 
4. Disclosures of your information 
   VW may disclose information to third parties or allow third parties to directly collect information using these technologies on our Digital Properties, such as social media companies, advertising networks, companies that provide analytics including ad tracking and reporting, security providers, and others that help us operate our business and Digital Properties. 
5. Your choices
   Some of the third parties we work with participate with the Digital Advertising Alliance ("DAA") and Network Advertising Initiative ("NAI"). The DAA and NAI provide mechanisms for you to opt out of interest-based advertising performed by participating members at http://www.aboutads.info/choices/ and https://optout.networkadvertising.org/. Opting out of interest-based advertising will not opt you out of all advertising, but rather only interest-based advertising from participating members. You can also refuse or delete cookies using your browser settings.  If you refuse or delete cookies, some of our Digital Properties’ functionality may be impaired.  Please refer to your browser’s Help instructions to learn more about how to manage cookies and the use of other tracking technologies.  If you change computers, devices, or browsers; use multiple computers, devices, or browsers; or delete your cookies, you may need to repeat this process for each computer, device, or browser.
   You may have additional rights as described in Section 12 below.

Some browsers have incorporated Do Not Track (“DNT”) preferences. Because there is no universal standard of how to apply that setting, we currently do not honor them.

In addition to mobile applications designed to allow you to use your Service Plans and certain features in the myVW app, VW may have mobile applications that you can download to your mobile device or vehicle (“VW Applications”). When you download a VW Application, there may be an opportunity for you to provide us with or for us to obtain information about you or your vehicle. If any new or different information will be disclosed or handled differently via a VW Application, the VW Application will display a Privacy Statement that will inform you how that information will be handled.  Otherwise, information collected via VW Applications will be the information identified above and will be used and disclosed as stated in this Privacy Statement.

Through the infotainment system, VW may also offer applications developed by third parties, for example Apple CarPlay or Android Auto (“3rd Party Application”). When you download a 3rd Party Application to your mobile device or vehicle, the 3rd Party Application may collect information about you or your vehicle in connection with your download or use of that application. VW is not responsible for the collection or use of information by 3rd Party Applications. We recommend that you carefully review the privacy statement and terms of use of each 3rd Party Application prior to downloading or using them. 

The Digital Properties are not directed at, marketed to, nor intended for, children under 16 years of age. VW does not knowingly collect, use, disclose, or sell the information of children under the age of 16. In the event that we learn that we have collected information from a child under age 16, we will delete that information. For questions or if you believe that we have inadvertently collected personal information from a child under the age of 16, please contact us using the information in Section 13 below.

The Digital Properties may contain links to other websites, including social networks, advertisers, VW Dealer websites, VCI websites, other Volkswagen Group websites, other websites operated by VW AG, and websites belonging to other third parties. Some of these sites may share a similar “look and feel” to our Digital Properties. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy statements provided by other websites before you provide information to them. 

VW maintains reasonable safeguards to protect your information.  Some services, including those provided under the Service Plans, may involve the transmission of voice and data from your VW vehicle over wireless and cellular telephone networks. We cannot guarantee the privacy and security of conversations or data transmitted to and from your VW vehicle or otherwise over the Internet.

 Your information will be retained as long as necessary to fulfill the purposes we have outlined above unless we are required to do otherwise by applicable law. This includes retaining your information to provide you with the products or services you have requested and interact with you; maintain our business relationship with you; improve our business over time; ensure the ongoing legality, safety, and security of our services and relationships; or otherwise in accordance with our internal retention procedures. Once you have terminated your relationship with us, we may retain your information in our systems and records in order to ensure adequate fulfillment of surviving provisions in terminated contracts, or for other legitimate business purposes, such as to demonstrate our business practices and contractual obligations or provide you with information about our products and services in case of interest. 

From time to time, we may update this Privacy Statement by updating this page and by displaying the date of the last update at the top of the page. We encourage you periodically to check this site to learn about the information we collect, use, and disclose. If required by law, we will obtain your consent or contact you directly if there are material changes to this Privacy Statement.

1. DriveView™
   myVW users who enroll in myVW+ and VW Vehicle Insights will be eligible to participate in DriveView. As part of the DriveView service, VW will use Commercial Information (such as speed and braking), Electronic Information, and Geolocation Data (such as GPS location) collected through your vehicle about your driving behavior in order to assess your driving and routinely provide you a DriveView score (i.e., a score based on certain factors that are considered higher indicators of risk of collision, such as hard braking, nighttime driving, idle time and high speed).  We will collect this data directly from you and your use of your vehicle. For more information, please review the DriveView Terms of Service. You can opt-out of DriveView at any time by following the instructions outlined in the Vehicle Choices section below.
2. Insurance-Related Data Sharing
   
   DriveView users can also opt-in to insurance-related data sharing to be considered for insurance discounts. If you opt-in, we will disclose certain Commercial Information (such as information about your driving behavior), Geolocation Data (such as GPS location), and other data as described here to the insurance-related companies listed here. We do not control how such insurance-related companies use your data. You can learn more about how those companies use your data by reviewing their privacy statements. If you choose to opt-in to insurance-related data sharing, we will provide your driving behavior, GPS location, and other data described here for 20 days (or for a longer period of time until you have completed 20 trips in your vehicle). If you opt-out at any time during this period, we will stop providing your data to insurance-related companies. For more information, please review the DriveView Terms of Service. You can opt-out of insurance-related data sharing at any time by following the instructions outlined in the Vehicle Choices section below.
   
3. Vehicle Choices
   
   DriveView: You can cancel or terminate your DriveView Service at any time by visiting your DriveView account profile on the myVW mobile app and following the instructions to unenroll from DriveView, or by calling a DriveView customer service representative at 1-833-648-2735. Please note that if you unenroll from DriveView, you will no longer receive DriveView scores or feedback on how you are driving, and your driving data will no longer be shared with insurance-related companies if you have opted-in to insurance-related data sharing.
   Insurance-Related Data Sharing: You can also opt-out of insurance-related data sharing at any time by switching off “Third Party Data Sharing” in myVW mobile app under Account > Vehicle Management > DriveView and following the instructions to unenroll from insurance-related data sharing.
   Service Plans: You can discontinue the Service Plan data collection described in this Privacy Statement at any time by unenrolling your vehicle from myVW. However, this will result in loss of the Service Plans, including DriveView and insurance-related data sharing (if you have opted in). You can unenroll from myVW via the myVW web portal, the myVW mobile app or by calling the Volkswagen Response Center at 1-833-648-2735.
   Please note that the information stored in your VW vehicle (e.g., phone contacts if you pair your smartphone, points of interest saved through navigation system) may be accessible to others who use your VW vehicle or mobile device, and thus may be deleted, altered, or transferred. 
   Information stored in your vehicle may also be accessible to a new owner in a private sale of the vehicle. Please consult your Owner’s Manual for instructions on how to perform a factory reset to remove information stored in your vehicle.

In addition to the details provided above about the information we collect and how we use and disclose it, below is a list of the categories of personal information collected and for each category, the categories of third parties to whom we disclosed it for a business or commercial purpose (as defined under applicable law) and the categories of third parties to whom we disclose information for targeted advertising purposes and in other situations that may constitute a "sale" or “sharing” as defined under applicable law.

We only use and disclose Sensitive Personal Information for the following purposes: (i) performing services or providing goods reasonably expected by an average consumer; (ii) detecting security incidents; (iii) resisting malicious, deceptive, or illegal actions; (iv) ensuring the physical safety of individuals; (v) for short-term, transient use, including non-personalized advertising; (vi) performing or providing internal business services; (vii) verifying or maintaining the quality or safety of a service or device; or (viii) for purposes that do not infer characteristics about you.

Your State Privacy Rights

Depending on where you live (including California, Colorado, Oregon, or Delaware), you may have certain rights, subject to legal limitations, regarding the collection, use, and disclosure of your personal information. You can submit a Data Subject Rights Request by visiting privacy.vwgoa.com and following the instructions in the portal, or by calling (833) 909-1767.
Please note that certain rights may be limited where your personal information is subject to certain state or federal laws, such as the Fair Credit Reporting Act (“FCRA”), the federal Gramm-Leach-Bliley Act (“GLBA”), or state law equivalents.

1. Right to Opt-Out of Sale/Sharing/Targeted Advertising
   
   Depending on where you reside, you may have the right to opt-out of the “sale” or “sharing” of your personal information and/or targeted advertising. You can exercise the Right to Opt-Out of Sale/Sharing/Targeted Advertising by accessing the Preference Center and disabling the "Sale/Sharing/Targeted Advertising" checkbox or by calling (833) 909-1767.
   
   To the extent required by law, we will honor opt-out preference signals sent in a format commonly used and recognized by businesses, such as an HTTP header field or JavaScript object. We will process opt-out preference signals at the browser level. 
   
   Nevada residents:  Please contact us at privacy@vw.com to inquire about your right to opt out of the sale of your personal information.
   
   
2. Right to Delete
   You may have the right to request that we delete personal information that we maintain about you. 
3. Right to Correct
   You may have the right to request that we correct inaccurate personal information that we maintain about you.
4. Right to Know
   You may have the right to request that we disclose personal information that we have about you. You can request that we provide you with the categories of personal information we have about you, and information about how we used and disclosed those categories of information. You may also request that we provide you the specific pieces of personal information that we have about you, which for residents of certain states such as Oregon will include a list of the third parties to whom we have disclosed personal information.
5. Locating Your Information and Verifying Your Identity
   To process rights requests, we may request information from you to locate you in our records or verify your identity depending on the nature of the request. For verifiable requests, we also use third party verification companies to help us verify your identity. 
   
   1. For Requests to Opt-Out of Sale/Sharing/Targeted Advertising: We may collect information such as your name, email address, phone number, physical address, and relationship to VW to locate you in our records.
   
   2. For Requests to Know, Delete, and Correct: We may collect information to locate you in our records and to verify your identity, such as name, email address, phone number, physical address, date of birth, and relationship to VW. 
6. Use of Authorized Agent 
   Authorized agents may exercise rights on behalf of consumers by visiting privacy.vwgoa.com and following the instructions in the portal or by calling 844-987-2272.
   
   - If you designate an authorized agent to submit a Request to Opt-Out of Sale/Sharing/Targeted Advertising, we may seek additional information directly from the authorized agent to confirm the agent has permission to submit the request.
   
   - If you designate an authorized agent to submit a Request to Know, Delete, or Correct, we may seek additional information directly from the authorized agent to confirm the agent has permission to submit the request and may reach out to you directly to verify your identity or confirm that you provided the authorized agent permission to submit the request.
   
   
   
7. Right to No Discrimination
   In accordance with applicable law, we will not discriminate against you for exercising your privacy rights.
8. Appeals
   If we deny your rights request, you may have the right to appeal. To submit an appeal, you may contact us at 844-987-2272. 

Should you have other questions or concerns about this Privacy Statement, please email us at: privacy@vw.com.

You may also contact us by phone 24 hours a day, at: 1-800-822-8987. 

And by mail at:
Office of General Counsel
Volkswagen Group of America
Attn: Privacy Office
1950 Opportunity Way, Suite 1500 
Reston, VA 22191

If you would like to opt-out of receiving promotional email messages from us, please click on the "Unsubscribe" link contained at the bottom of each email.  Opting out of promotional email will not affect VW’s communication with you by email about your vehicle or other product or service-related matters.