Bluetooth Technology/
Voice Control

Pairing a Compatible Phone

Pairing a Compatible Phone
  1. With the ignition on and the vehicle in Park, turn the Infotainment system on. Your vehicle’s Bluetooth system will be in “discovery” mode.

  2. From the Bluetooth menu on your phone, search for new devices and select My VW XXXX (last four digits of VIN).

  3. A connection request will appear on the Infotainment touchscreen display.

  4. Press Connect on the Infotainment touchscreen.

  5. The touchscreen will then show a PIN.

  6. Make sure the same PIN is displayed on your phone and press Yes on the Infotainment touchscreen, then press Pair on your phone.

  7. Allow contacts to Sync when prompted.

Note: If your phone displays a prompt asking to connect to your vehicle, make sure to enable future automatic connections. This will help to automatically reconnect the compatible paired device to the system. Once the PIN is shown, pairing must be completed within 30 seconds; otherwise, the process will need to be repeated.

Primary and Secondary Phone Functionality

Two active phones can be connected simultaneously. Follow steps 1–7 above. Only contacts from the primary phone will be shown within the Infotainment system. Switching between phones requires tapping the phone name in the top right of the Phone screen in the Infotainment system, then selecting the desired phone from the drop-down menu.

Note: This feature is not available when the phone is connected to Apple CarPlay™ or Android Auto™.

Voice Control via Volkswagen Infotainment

Voice Control via Volkswagen Infotainment

Many functions of the ID.4—including the navigation, climate control, media, and telephone—can be controlled using the built-in voice control system. Voice control can either be launched using the Talk button on the multi-function steering wheel or by using the activation word, “Hello ID.”, similar to how you would activate a digital assistant at home.

Elevate your voice control experience with 3 years of included Plus Speech1. Find this and other available plans in the Shop tab of the myVW mobile app.

To enable Voice Control with the Activation word:

  1. Tap Home on the touchscreen and then select the settings icon .

  2. Tap Voice control, then enable Activation word.

To launch the voice control with the multifunction steering wheel button:

  • A short press of the Talk button will launch the in-vehicle voice recognition.

  • A long press of the Talk button will launch the digital assistant of a connected compatible mobile device.

A variety of voice prompts are available depending on which language has been set in the Infotainment system, and whether there is an active VW Car-Net account for the vehicle. For full details and a list of compatible languages, please refer to the Owner’s manual.

A list of example prompts can also be found in the Voice control settings.

Voice Control Tips

  • The contact must be said exactly as it is stored in your phone’s contact list.

  • If multiple numbers are stored per contact, you may use the shortcut, “Call John Smith work,” or the system may ask you to choose: work, mobile, home, etc.

Answer an Incoming Call

Answer an Incoming Call

The Bluetooth system will interrupt your car stereo with a ringtone.
Press the  button on the multi-function steering wheel or the green Phone icon on the Infotainment touchscreen to answer the call.

Volume Settings

To adjust the volume of the Bluetooth system while on a call, press the Volume Up or Volume Down button on the left side of the multi-function steering wheel.

End a Call

Press the red Phone icon within the phone menu of the Infotainment display.

Cancel Active Voice Control or an Active Route Guidance

When Voice Control is activated, press the Voice Control button on the multi-function steering wheel or say “Cancel.”

1Plus Speech with AI requires myVW account, trial or paid Plus Speech with AI subscription, vehicle to be equipped with compatible infotainment system, acceptance of VW-Car Net Terms of Service and availability of vehicle 4G LTE cellular and GPS connectivity. Availability of voice control functions and artificial intelligence features vary based on vehicle model, model year, and trim. AI features integrated with Plus Speech are provided by a third-party, and use of the AI features are subject to the third-party provider’s terms of use and privacy policy. Volkswagen is not responsible for the completeness, reliability, or accuracy of any information provided as a result of using the AI features. As of September 17, 2024, responses provided by the AI features are limited to information and events before January 2022. Any actions taken or reliance on such AI features are at your own risk. Always consult the Owner’s Manual for specific information about your vehicle.

Warning: See Bluetooth Pairing and Voice Control in your Owner’s Manual for more detailed information and for important safety warnings. Always pay careful attention to the road, and do not drive while distracted.