Introduction to
Your Tiguan
The information within this guide must be used in conjunction with the information in the Volkswagen Owner's Manual. You should refer to your vehicle's Owner's Manual and Infotainment System Booklet for all information, warnings and feature limitations. Always pay careful attention to the road and do not drive while distracted. Some Infotainment features can only be accessed and operated when the vehicle is standing still.
Digital Cockpit
Displays vehicle system and function information. Digital Cockpit Pro Display Options can be accessed using the multi-function steering wheel controls and can be customized using the Infotainment touchscreen.Infotainment
Touch-sensitive icons that control the various Infotainment functions, including radio, media selections, the App-Connect function, phone operation, vehicle functions, and the optional Navigation system.Start-Stop System
When the light is off, the system is activated. The system is deactivated when the light is on. Start-Stop is automatically activated when the ignition is switched on. See operating conditions in Owner’s Manual.USB-C Port (not shown)
USB Type C ports
allow you to connect your mobile phone to your Tiguan using the latest generation of USB. To utilize USB Type C, you must have a compatible cable. To find a cable that converts your phone's charging port to a USB Type C connector, click here .Wireless Charging (not shown)
This feature can charge a Qi-capable mobile phone without the need to plug in a cable. Simply place it securely in the center of the surface with the display facing up. The Infotainment system will indicate when charging begins.Steering Wheel Left Side Controls
Adaptive Cruise Control is not a substitute for attentive driving.
Buttons for operating the Cruise Control and Adaptive Cruise Control,* as well as radio volume settings, Navigation system notifications, and phone calls.Steering Wheel Right Side Controls
Voice Control Button: Activates the Voice Control System. A short press will activate Volkswagen Voice Control. A long press will activate third-party voice control with a compatible smartphone connected to App-Connect.
VIEW Button: Will allow you to switch between displays. Depending on equipment, displays and settings may vary. Please see the Owner’s Manual for more information.
OK Button: Used to select settings for features in the Digital Cockpit.
Horizontal Menu Buttons: Used to navigate through the Digital Cockpit main menus.
Vertical Arrow Buttons: Push to navigate inside a specific menu.
Horizontal Arrow Buttons: Push to change radio stations, scroll through radio presets, or select the next or previous media track.
Remote Start** (not shown)
If your vehicle is equipped, the engine can be started from outside the vehicle with the Remote Start button, allowing the HVAC system to heat or cool the interior. On your key fob, press the Lock button, then the Remote Start button
twice.Driving Experience Dial
Control media volume by turning the dial. Press the dial and then swipe to select Driving Modes or Atmospheres, if equipped. Then, turn the dial to select the desired Driving Mode or Atmosphere. The dial will default to Volume if pressed again or if not used for several seconds. Driving Modes and Atmospheres can be further customized in the Infotainment system.
*Available on select trim lines.
**Available on select trim lines. See Owner’s Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use.
Luggage Compartment Lid
Changing and Saving the Opening Angle
The opening height of the rear hatch can be adjusted.
While the rear hatch is opening, press the Luggage Compartment Lid button on the remote key fob to stop it at the desired height. You may also stop it by pressing the
button on the rear hatch.Press and hold the
on the rear hatch edge until the rear lights blink and a tone is heard.
- The opening height of the rear hatch can be readjusted to the maximum height by pushing upward on the rear hatch and then repeating Step 2.
Trunk Lid with Easy Open Motion Sensor
Applies to vehicles equipped with the sensor-controlled Luggage Compartment Lid feature.
You must be carrying your vehicle key on your person, i.e., in your pocket, hand or purse.
The ignition must be off.
Quickly swing the lower part of your leg as close to the bumper as possible (in kicking motion) and try not to touch the bumper with your leg.
Step back to allow a moment for the sensor to activate and give enough room for the trunk to open.
Once activated, the rear lights will flash and there will be an audible tone.
TIP: Avoid repetitive kicking as this will reset the sensor.
Activate/Deactivate Easy Open Function
The Easy Open function can be activated and deactivated in the infotainment system.
Select the Vehicle menu.
Select Exterior.
Swipe over to activate or deactivate the Easy Open function.
Warning: See Luggage Compartment Lid in your Owner's Manual for more detailed information and for important safety warnings.
IQ.DRIVE
Driver Assistance Features
IQ.DRIVE technology provides advanced driver assistance to help enhance the safety and convenience of your everyday drive. With hands-on semi-automated capability, IQ.DRIVE offers support for a more confident and comfortable driving experience, helping you stay focused on the road ahead.
You can access the Assistance system settings menu in the Infotainment system, allowing modification to the operation of IQ.DRIVE and other Driver Assistance features.
Watch the IQ.DRIVE overview video.
Driver Assistance features are not substitutes for attentive driving. See Owner’s Manual for further details and important limitations.
Driver Assistance System Settings
You can access the Assistance system settings menu in the Infotainment system to modify Driver Assistance feature operation.
Open the Assist syst. app from the App Menu.
Touch the image that represents the feature you want to view.
OR
Touch the List 
button to show the system menu in list form for further selection.
Adaptive Cruise Control
Adaptive Cruise Control (ACC) helps drivers maintain a constant speed and distance from the vehicle ahead using sensors to detect other vehicles. The system can reduce the speed of the vehicle if there is a slower moving vehicle ahead, bring the vehicle to a standstill, and resume speed regulation as long as the vehicle in front is moving again.
Selecting Cruise Control Mode
Locate the Cruise Control buttons on the left side of the multi-function steering wheel.
- Press the
button repeatedly to cycle between Adaptive Cruise Control, Cruise Control, and Travel Assist. - A speedometer icon for cruise control
, Adaptive Cruise Control 
, or Travel Assist 
will appear in the instrument cluster display. ACC is the default cruise control system.
Adjusting the Distance
You can set the speed-dependent distance 
from the vehicle ahead to one of five levels.
- To change the ACC distance interval, press the distance button to cycle through the distance intervals until you reach your desired distance level. When the shortest interval is reached, the distance returns to the greatest interval when the button is pressed again.
Set and Adjust Cruising Speed
When you get to your cruising speed, press the SET button on the multi-function steering wheel.
A green cruise control indicator light
or or will illuminate in the instrument cluster display.To increase/decrease the speed by 1 mph increments, press the + or – button gently.
To increase/decrease the speed by 5 mph increments, press and hold the + or – button firmly or swipe it from the bottom to the top.
Cancel and Resume Cruising Speed
To cancel the cruise speed, press the brake pedal or press the
button once on the multi-function steering wheel.The green cruise control indicator light
or or will turn off.To resume your set speed, press the RES button on the multi-function steering wheel.
Travel Assist System
The Travel Assist feature is a semi-automated driving assistant that blends the functions of Adaptive Cruise Control and Lane Assist to help your Volkswagen maintain a safe distance from the vehicle ahead and help keep you centered in the lane. The driver must maintain supervision as the Travel Assist system is not an autonomous feature. Lane Assist must be enabled for Travel Assist to work.
To Enable Travel Assist:
Press the
button on the multi-function steering wheel to cycle between ACC, cruise control, and Travel Assist.Press the SET button on the steering wheel at the desired speed.
To cancel Travel Assist, press the brake pedal or press the
button on the steering wheel.To resume Travel Assist, press the RES button on the steering wheel.
Learn more about IQ.DRIVE and see a complete list of features at www.vw.com/iq
Warning: See Driver Assistance Systems in your Owner’s Manual for more detailed information and for important safety warnings. Driver Assistance features are not substitutes for attentive driving.
Climatronic
Climate Control
To control the heating, ventilation, and air conditioning (HVAC) system, use the convenient climate control bar at the bottom of the infotainment touchscreen. Quickly adjust air distribution and fan speed by tapping this icon 
next to the CLIMA button.
You can also press the CLIMA button beneath the infotainment screen, the CLIMA button on the climate control bar on the screen, or tap the Climate ctrl. icon from the app menu for more advanced controls.
Fan: Tap the + and - buttons to manually adjust the fan speed.
Temperature Adjustments:
- Via Touchscreen: To change the temperature, press the temperature number for the driver or passenger side. A popup will show a vertical slider - tap or slide your finger up for warmer or down for cooler.
- Via Slider Bar: You can also use the slider bar
to adjust the temperature, using the same concept. Tap or slide your finger left for colder temperature and right for warmer. - Sync: This function sets the climate system to a consistent temperature for all seats, based on the driver zone settings. Press the SYNC button located on the lower left side of the CLIMA screen, below the vent controls.
- AUTO Mode: The set air temperature is maintained for you by automatically controlling the fan speed and air distribution.
Seat Heating and Ventilation: Tap the icons within the climate control bar to activate or adjust intensity. An Auto On function is also available, located within the settings menu.
Steering Wheel Heating: Tap the steering wheel icon on the right side of the CLIMA screen or use the button on the right side of the steering wheel. An Auto On function is also available, located within the settings menu.
Rear Climate Controls: Press the REAR button located on the right side of the CLIMA screen to open the settings for the rear passenger compartment. From this screen, tap
to lock or unlock the climate control bars in the rear vehicle interior.
Smart Climate
The Smart dropdown offers smart climate controls, which automatically trigger the HVAC system to perform selected actions.
Clear View
: Clearing fog and ice from the windshield.Cool Feet
and Warm Feet 
: Directing warm or cool air to the footwell.Fresh Air
: Directing fresh air from outside into the interior.Warm Hands
: Directing warm air onto the steering wheel.Quick Heating
and Quick Cooling 
: Temporarily increasing the heating or cooling power.
Rear Climatronic
Available only on the top-trim.
Rear passengers can control their own temperature and heated seats.
Rear climate controls can also be accessed through the infotainment
system by selecting 
and then choosing the REAR option. The
driver can adjust the controls in the rear menu:
: AUTO will adjust airflow and fan speeds to bring the temperature
to the desired setting.
: Direct air to the upper body.
: Direct air into the footwell.
: Turns rear climate control off.- : If activated, the rear climate controls cannot be adjusted and the driver maintains control from the infotainment system only.
Warning: See Climate Control in your Owner’s Manual for more detailed information and for important safety warnings.
Navigation
From the menu screen, press the NAVIGATION icon to open the Navigation Home View. The Home View shows your current position in the middle of the screen as a cursor that is situated in relation to the actual position of the vehicle and up to five suggested destinations which are based off your last destinations, predicted destinations, favorites, or imported destinations from your myVW® app. The Home View map is oriented with north at the top of the screen and the actual positions of the proposed (0-5) destinations are relative to the actual position of the vehicle.
myVW requires acceptance of myVW Terms of Service. Message and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.
To enter a destination:
On the touchscreen, press the Navigation icon.
Select the Search tab.
Begin entering address information with the House number, Street, and City or Point of Interest (POI).
When your search address or POI appears in the drop down suggestion bar, select the correct address on the screen.
Select Start to begin the route.
Applies to vehicles equipped with Navigation. When entering an address for another state, use only the two-character abbreviation for the state. Entering a destination on the touchscreen or changing any settings can only be done when the vehicle is stationary.
Additional Settings
Before starting your route:
- Route criteria can be modified within the Navigation menu, select
Settings
> Route guidance and routes > Route options.
OR
- Tap
when a route is active.
Cancel Active Route Guidance
Tap the 
to the right of the route plan.
Alternative Navigation
Turn-by-turn directions are also available by mirroring your favorite compatible smartphone app to your infotainment screen. Using the maps app on your device, you can connect to Volkswagen App-Connect by using a manufacturer-approved cable to your vehicle’s USB-C port or wireless if available.
Premium Navigation
Subscribe to Premium Navigation1 to enjoy real-time traffic, route, and weather updates with reliable navigation information and more. Requires activation of myVW+2 during myVW enrollment.
1Premium Navigation requires myVW account, included or paid Premium Navigation subscription, vehicle to be equipped with compatible infotainment system with navigation, acceptance of myVW+ Terms of Service and availability of vehicle 4G LTE cellular and GPS connectivity.
2Connected vehicle services enabled through myVW+ are available on most MY20 and newer vehicles and require an included or paid subscription, some of which may have their own terms and conditions. All connected vehicle services require the myVW app and VW account, cellular connectivity, compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features may be available on all vehicles and some features may require the most recent software updates. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of connectivity due to existing vehicle hardware or other factors. All services are subject to change, discontinuation, or cancellation without notice. Certain connected vehicle services may require additional payment for emergency or other third-party services rendered such as towing or ambulance transport services. Message and data rates may apply for app and web features. Connected vehicle services are not available on most MY20 Passat vehicles or rental fleet vehicles. See Terms of Service, Privacy Statement, and other important information at vw.com/connected. Always pay careful attention to the road and do not drive while distracted.
Warning: See Navigation in your Infotainment System Booklet for more detailed information and for important safety warnings.
Bluetooth®/
Voice Control
Pairing a Compatible Phone
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With the ignition on and the vehicle in Park, turn the Infotainment system on. Your vehicle’s Bluetooth system will be in “discovery” mode.
From the Bluetooth menu on your phone, search for new devices and select My VW XXXX (last four digits of VIN).
A connection request will appear on the Infotainment touchscreen display.
Press Connect on the Infotainment touchscreen.
The touchscreen will then show a PIN.
Make sure the same PIN is displayed on your phone and press Yes on the Infotainment touchscreen, then press Pair on your phone.
Allow contacts to sync when prompted.
Note: If your phone displays a prompt asking to connect to your vehicle, make sure to enable future automatic connections. This will help to automatically reconnect the compatible paired device to the system. Once the PIN is shown, pairing must be completed within 30 seconds; otherwise, the process will need to be repeated.
Primary and Secondary Phone Functionality
Two active phones can be connected simultaneously. Follow steps 1–7 above. Only contacts from the primary phone will be shown within the Infotainment system. Switch between phones by navigating to the App Menu and following these steps:
Choose Settings.
Select Network.
Tap Mobile Devices.
Select the desired device from the list.
Answer an Incoming Call
The Bluetooth system will interrupt your car stereo with a ringtone.
Press the OK button on the multi-function steering wheel or the green Phone icon 
on the Infotainment touchscreen to answer the call.
Volume Settings
To adjust the volume of the Bluetooth system while on a call, press or swipe the Volume Down or Volume Up 
slider on the left side of the multi-function steering wheel.
End a Call
Press the red Phone icon 
within the phone menu of the Infotainment display.
Warning: See Bluetooth Pairing and Voice Control in your Owner’s Manual for more detailed information and for important safety warnings.
Voice Control
IDA - Voice Assistant via Volkswagen Infotainment
Many functions of the Tiguan - including navigation (if equipped), climate control, media, and telephone - can be controlled using IDA, your built-in voice assistant. IDA can be launched using the Talk button on the multi-function steering wheel or by using the wake word, “Hello Volkswagen,” similar to how you would activate a virtual assistant at home.
To enable activation of IDA by voice:
Open the App Menu on the touchscreen and then select IDA.
Tap Activation.
Here, you can toggle the ability to activate IDA by voice. You can also enable or disable the additional wake words “Hello IDA” and “Hello ID.” and even create your own wake word by pressing the microphone or keyboard icons.
To launch IDA with the multifunction steering wheel button:
A short press of the Talk
button will launch IDA.A long press of the Talk
button will launch the digital assistant of a connected compatible mobile device.
A variety of voice prompts are available depending on which language has been set in the Infotainment system, and whether there is an active myVW account for the vehicle. For full details and a list of compatible languages, please refer to the owner’s manual.
A list of example prompts can also be found in the IDA app under Tips in the left navigation bar.
Cancel Active Voice Control
When IDA is activated, press the Talk button on the multi-function steering wheel or say “Cancel.”
Warning: See Bluetooth Pairing and Voice Control in your Owner’s Manual for more detailed information and for important safety warnings.
App-Connect
Volkswagen App-Connect takes your experience to the next level by bringing your favorite smartphone features directly to your vehicle's touchscreen display. Simply pair your smartphone to your VW’s Bluetooth® to start using compatible apps. Need to charge your phone while staying connected? Plug it into a USB port or place it in the wireless charging tray to enjoy both convenience and power on the go.
Always pay careful attention to the road, and do not drive while distracted. Not all features available on all operating systems. Standard text and data usage rates apply. App-Connect features require compatible device, operating system, and mobile apps. See mobile device and app providers for terms and privacy.
Apple CarPlay®
Apple CarPlay is a smart way to use your iPhone while you drive your Volkswagen. With an updated user interface that helps you control tunes, turns, and Siri® suggestions, a calendar app that lets you view and manage your day, and maps that reveal more of what's around you, getting there just got a whole lot easier—and a lot more fun.
Watch the Apple CarPlay Connection video.
Note: You will have to have had an unlocked iPhone within the past hour in order to use Apple CarPlay. When you are connected using Apple CarPlay, your iPhone can no longer be used as a MEDIA source or as a Bluetooth device.
Apple CarPlay is compatible with iPhone 5 or higher running iOS 7.1 or later. Further information can be found at support.apple.com and siriuserguide.com. Always pay careful attention to the road, and do not drive while distracted. Standard text and data usage rates apply. Apple CarPlay is a trademark of Apple Inc.
Wireless App-Connect – Apple CarPlay
To connect:
Ensure you are running the latest version of iOS on your iPhone®.
Pair your phone to the Volkswagen Infotainment system with Bluetooth.
A prompt will display on the vehicle touchscreen asking if you want to use Bluetooth or Apple CarPlay.
Select Apple CarPlay. If this is the first time, accept the confirmation on your iPhone.
OR
Simply unlock your iPhone and plug it into the USB port using a certified cable. After choosing to use Apple CarPlay, your iPhone will ask if you'd like to use Apple CarPlay wirelessly for future connections.
Note: Please confirm all prompts from App-Connect on the mobile device for successful Apple CarPlay connection.
- Disconnect from Apple CarPlay by pressing the Menu icon followed by the Volkswagen Logo icon, then selecting Disconnect on the touchscreen.
Wired App-Connect – Apple CarPlay
To connect:
Ensure you are running the latest version of iOS on your iPhone®.
Unlock your iPhone and plug it into the USB port using a certified cable.
A screen will appear on the Infotainment system stating that a new device has been detected and will ask “Do you want to connect with Apple CarPlay?”
Select Connect.
- Disconnect from Apple CarPlay by pressing the Menu icon followed by the Volkswagen Logo icon, then selecting Disconnect on the touchscreen. This will allow Bluetooth while charging your phone.
Android Auto™
Use some of your favorite Android applications on the road through your Volkswagen's infotainment screen. You can talk to Google on Android Auto to get driving directions, send a text, or place a phone call, hands-free. Android Auto is made to help you focus on the road while having fun along the way.
Watch the Android Auto Connection video.
Always pay careful attention to the road, and do not drive while distracted. Standard text and data usage rates apply. To use Android Auto on your car display, you'll need an Android phone running Android 9.0 or higher, an active data plan, and the Android Auto app. Google, Android, Google Play and Android Auto are trademarks of Google LLC. Learn more at android.com/auto.
Wireless App-Connect – Android Auto
To connect:
Ensure you are running the latest version of Android™ OS on your device.
Pair your phone to the Volkswagen Infotainment system with Bluetooth.
A prompt will display on the vehicle touchscreen asking if you want to use Bluetooth or Android Auto.
Select Android Auto. If this is the first time, accept the confirmation on your device.
Note: Please confirm all prompts from App-Connect on the mobile device for successful Android Auto connection.
- Disconnect from Android Auto by pressing the Menu icon followed by the Volkswagen Logo icon, then selecting Disconnect on the touchscreen.
Wired App-Connect – Android Auto
To connect:
Ensure you are running the latest version of Android™ OS on your device.
Unlock your device and plug it into the USB port using a certified cable.
A screen will appear on the Infotainment system stating that a new device has been detected and will ask “Do you want to connect with Apple CarPlay?”
Select Connect.
- Disconnect from Android Auto by pressing the Menu icon followed by the Volkswagen Logo icon, then selecting Disconnect on the touchscreen. This will allow Bluetooth while charging your phone.
Warning: See App-Connect in your Owner’s Manual for more detailed information and for important safety warnings.
TPMS/Keyless Access/
Windshield Wipers and Washer
TPMS
Tire Pressure Monitoring System (TPMS) Recalibration
After receiving a warning about low tire pressure and correcting what caused the warning light, switch the ignition off and back on. The Tire Pressure Monitoring System can only be recalibrated after this is done.
Switch the ignition ON.
Turn on the Infotainment system.
Tap Vehicle on the Infotainment touchscreen.
Tap Status on the left side of the screen.
Tap Tire Pressure.
Tap Set.
If all four tires meet the required tire pressure values, tap
.
After longer trips (at least 20 minutes) driving different vehicle speeds, the system adapts to the new values and monitors them.
Warning: See TPMS, Keyless Access and Wipers in your Infotainment System Booklet for more detailed information and for important safety warnings.
Keyless Access
Keyless access makes it possible to unlock and lock the vehicle without actively using the key. A valid key must be present within the vicinity of the vehicle to use this function. The trunk will lock and unlock along with the doors.
Keyless Access can be configured from the home menu. Select Vehicle > vehicle (left hand side)
, select Exterior > swipe to the third page and select Opening and closing and make your desired selection.
See Owner’s Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use.
Unlocking the Vehicle
Make sure Keyless Access has been configured.
Approach the vehicle with a valid key.
When the vehicle key is detected within range of any of the sensors, slip your hand behind the handle and lightly touch the back. The vehicle will unlock and all turn signals will flash twice to confirm the vehicle has been unlocked.
To unlock all doors, double tap your hand behind the handle.
Locking the Vehicle
Park the vehicle.
Touch the sensor on the outside of the door handle.
All turn signals will flash once to confirm the vehicle has been locked.
Warning: See TPMS, Keyless Access and Wipers in your Infotainment System Booklet for more detailed information and for important safety warnings.
Windshield Wipers
Intermittent/Rain-sensing
For vehicles with rain/light sensing turned on:
From the OFF position, move the switch on the front of the wiper stalk to the first AUTO position to turn on the rain/light sensing function with low sensitivity.
Move the switch to the second AUTO position for high sensitivity.
Rain/light sensing can be enabled and disabled within the Infotainment system display. From the App Menu, select Vehicle, then Exterior, and then tap Wipers. Toggle “Automatic wiping during rain” on or off depending on your preferences.
For vehicles with rain/light sensing turned off:
The AUTO options vary the time interval between each wipe.
From the OFF position, move the switch on the front of the wiper stalk to the first AUTO position for a longer interval.
Move the switch to the second AUTO position for a shorter interval.
Note: Ensure wiper stalk is in OFF position before entering a car wash.
Continuous
Move the switch on the front of the wiper stalk to the LOW or HIGH position for low or high speed continuous wiping.
Rear Wiper
The switch on the top of the wiper stalk controls rear window wiping and washing:
Push the switch one click to the right to turn the rear wiper on.
To clean the rear window, push and hold the switch all the way to the right. Release it to stop cleaning.
Return the switch all the way to the left (OFF position) to turn the rear wiper completely off.
When washing the rear window, the rear view camera is also cleaned.
To view this process on the Infotainment screen, first place the vehicle into Reverse.
Push and hold the switch all the way to the right.
Service Position
To activate the service position:
Ensure the hood, driver, and front passenger doors are closed.
Switch the ignition on and then off again.
Briefly press and hold the button on the end of the wiper stalk to the first level.
Once in the service position:
Hold and lift the wiper arms in the area where they attach to the wiper blades.
Before Driving:
Return the wipers to their original position by placing the wiper arms back against the windshield, holding them only where they attach to the wiper blades.
When the ignition is switched on, briefly press and hold the button on the end of the wiper stalk to the first level.
Watch the Steering Wheel Controls, Gear Selector, and Wiper Operation video
Warning: See TPMS, Keyless Access and Wipers in your Infotainment System Booklet for more detailed information and for important safety warnings.
myVW App
All things VW. All in one place.
Put convenient tools and information at your fingertips1. Enjoy these features:
- Service reminders2, scheduling, and history3
- Roadside assistance requests4
- Owner’s literature and tutorials
Plus, with subscriptions to the Remote Access5 and VW Vehicle Insights6 plans, enabled by myVW+1, you can access features in the myVW app7 such as:
- Maintenance Alerts8
- Remote Lock/Unlock9
- Remote Door and Window Status9
- Check fuel level, estimated range, and odometer
Enroll in myVW
Below process applies if enrollment was not performed by a dealer.
To enroll in myVW⁷:
Download the myVW app.
Click Sign up.
Enter your email and a password.
You’ll get an email; click Verify your email address.
Follow the steps in the app to set up your account.
If your vehicle does not automatically show up in the app, it will prompt you to:
• Enter your VIN (Find this below the windshield on the driver’s side).
• Use the app to scan a QR code in your infotainment screen To find this, go to Menu > Setup myVW.
Adding Additional Users
A great way to help keep your Volkswagen family connected is to add a trusted user to your myVW7 account. Here’s how:
Login to the myVW app.
Select the Account tab found in the bottom navigation menu.
In the Vehicle Management submenu, select Additional Users.
Tap Add User and complete the required fields.
Select the type of access to information and/or controls you wish the additional user to have.
Select the Send invitation button and a text with a link will be sent to the additional user.
The additional user can then tap the link in their text message and follow the prompts to download the myVW app, set up their account, accept the Terms of Service, and add the vehicle to their Garage.
Manage Notifications
Stay “in-the-know” by setting up your in-app notifications.7
To enable or disable desired notifications, tap the ellipses icon 
in the upper right corner of the vehicle image, and select Manage vehicle. Then select Push notifications.
From there, you can choose which alerts you’d like to receive.
Health and Maintenance
From the Service tab in the mobile app7, you can view critical information about your next maintenance service and any open recalls or service actions for your vehicle. You can also:
- Check in on your vehicle’s health by accessing the Vehicle Health Report10
- Set and view information for your preferred dealer
- And more…
Plus…
Premium Speech
Upgrade your driving experience with a Premium Speech11 plan enabled by myVW+1. Help enhance your journey with the convenience of conversational voice commands and Generative AI integration. Visit the Shop tab of the myVW app7 to subscribe.
Premium Navigation
Get the most out of your driving experience with a Premium Navigation12 plan enabled by myVW+1 and receive real-time updates on traffic, weather, and road conditions in addition to assistance locating nearby gas stations and parking. Wherever you're headed, Premium Navigation can help make sure you have the smoothest most convenient journey possible. Visit the Shop tab of the myVW app7 to subscribe.
Wi-Fi Hotspot
The Wi-Fi hotspot13 capability allows passengers to connect multiple devices and enjoy full-speed internet connectivity on the go.
Get started with your 30 day or 1GB free trial in the myVW app7:
Go to the Shop tab of the myVW mobile app.
Select Wi-Fi Hotspot.
Accept the Terms and Conditions.
Tap Submit.
Safe & Secure
With five years of the included Safe & Secure14 plan enabled by myVW+1, you’ll get:
Automatic Crash Notifications15 – When your vehicle detects a deployed airbag or rollover, it will automatically connect you with the Volkswagen Response Center to see if you need assistance.
Emergency Assistance15 – If you or a passenger need help, just press the SOS Button in your vehicle and the Volkswagen Response Center can send help to your vehicle’s location.
Information Assistance – You can contact one of our agents for help, all while keeping both hands on the wheel and your eyes on the road.
Anti-Theft Alerts16 – You get alerts on your smartphone through the myVW app when an intrusion detection alert is activated while you are away from your vehicle.
After you’ve accepted the myVW and myVW+ Terms of Service, you can enroll in Safe & Secure from the Shop tab in the myVW app.7
To download the myVW app7, scan the QR code
or visit your device’s app store
1Connected vehicle services enabled through myVW+ are available on most MY20 and newer vehicles and require an included or paid subscription, some of which may have their own terms and conditions. All connected vehicle services require the myVW app and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen's control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of connectivity due to existing vehicle hardware or other factors. All services are subject to change, discontinuation, or cancellation without notice. Certain connected vehicle services may require additional payment for emergency or other third-party services rendered such as towing or ambulance transport services. Message and data rates may apply for app and web features. Connected vehicle services are not available on most MY20 Passat vehicles or rental fleet vehicles. See Terms of Service, Privacy Statement, and other important information at vw.com/connected. Always pay careful attention to the road and do not drive while distracted.
2Volkswagen highly recommends that a maintenance service be performed every 10,000 miles or 12 months, whichever occurs first. Actual recommended service intervals and scheduled maintenance services vary based on vehicle model, model year, and mileage. See your Volkswagen dealer, warranty & maintenance booklet, and/or VW Care Terms and Conditions for details.
3Service history is available as long as work was performed since January 2014 at a participating Volkswagen dealership.
4Roadside Assistance provided by a third party. May require additional payment for services rendered. See owner's literature for limitations and details.
55-year Remote Access connected vehicle services available on most MY20–MY25 vehicles and included plan begins on the original (new, unused) vehicle in-service (purchase) date. Paid subscription is required to continue services after included plan expires. Visit the shop tab in the myVW mobile app to see how much time is remaining on your Remote Access plan.
67-year VW Vehicle Insights connected vehicle services available on MY25 and newer Volkswagen vehicles. Valid in the U.S. only. The 7 years of coverage begins on the original (new, unused) vehicle in-service (purchase) date. Visit the shop tab in the myVW mobile app to see how much time is remaining on your VW Vehicle Insights plan. Paid subscription is required to continue services after included plan expires. Some electric vehicles do not include Vehicle Health Reports and Health Status services.
7myVW requires acceptance of myVW Terms of Service. Message and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.
8Maintenance Alerts requires myVW mobile app and acceptance of myVW+ Terms of Service. Must be enrolled in VW Vehicle Insights. Message and data rates may apply.
9Remote Lock/Unlock and Remote Door and Window Status require myVW mobile app and acceptance of myVW+ Terms of Service. Must be enrolled in Remote Access. Message and data rates may apply. See Owner’s Manual for further details and important warnings about locking and unlocking your vehicle remotely.
10Refer to your vehicle’s warning and indicator lights for the most current diagnostic information. Always consult owner’s literature for maintenance guidelines and warnings.
11Premium Speech requires a myVW account, included or paid Premium Speech subscription, vehicle to be equipped with compatible infotainment system, acceptance of myVW+ Terms of Service, and availability of 4G LTE vehicle cellular and GPS connectivity. Availability of voice control functions and generative artificial intelligence features vary based on vehicle model, model year, and trim. MY23 and older vehicles do not have AI features. AI features integrated with Premium Speech are provided by a third party, and use of the AI features are subject to the third-party provider’s terms of use and privacy policy. Volkswagen is not responsible for the completeness, reliability, or accuracy of any information provided as a result of using the AI features. Any actions taken or reliance on such AI features are at your own risk. Always consult the Owner’s Manual for specific information about your vehicle. Responses provided by the AI features are limited to information and events before November 2023.
12Premium Navigation requires myVW account, included or paid Premium Navigation subscription, vehicle to be equipped with compatible infotainment system with navigation, acceptance of myVW+ Terms of Service and availability of 4G LTE cellular and GPS connectivity.
13Wi-Fi Hotspot requires myVW account and mobile app, acceptance of myVW+ Terms of Service, and availability of vehicle 4G LTE cellular connectivity and vehicle GPS signal. Certain services may collect location information. The Wi-Fi hotspot feature is intended for passenger use only. Up to 4 devices can be supported using in-vehicle connectivity. 4G LTE coverage is not available in all areas. Use of Wi-Fi Hotspot requires trial or paid Wi-Fi plan from third party wireless data provider and is subject to the data provider’s customer agreement. If applicable, 30-day/1GB (whichever occurs first) hotspot trial begins on activation date. Limit one trial per vehicle. Paid subscription is required to continue Wi-Fi services after trial expires. Wi-Fi speeds may be reduced for customers who exceed a certain amount of data usage per month. See materials provided by the data provider for terms, privacy, and data security details. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of connectivity due to existing vehicle hardware or other factors.
145-year Safe & Secure connected vehicle services available on most MY20–MY25 vehicles. For customers who do not have an existing Safe & Secure plan, the Safe & Secure included plan will begin on original (new, unused) vehicle in-service (purchase) date or June 1, 2023, whichever is later. Connected vehicle services are not available on most MY20 Passat vehicles. Valid in the U.S. only. Rental fleet vehicles and vehicles that are or have been classified as totaled, salvaged, or rebuilt are not eligible. Paid subscription is required to continue services after included plan expires. Visit the shop tab in the myVW mobile app to see how much time is remaining on your Safe & Secure plan. All services and features may not be available on all vehicles. For example, ID.4 and ID. Buzz vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts, and MY21 ID.4 vehicles do not have the Information Assistance service.
15Automatic Crash Notification and Emergency Assistance may require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services.
16Anti-Theft Alerts require myVW mobile app. Message and data rates may apply.
5-Year Included
Safe & Secure Plan
Help is on the way
Drive with confidence, knowing we’re here for you when things don’t go as planned. Your 5-year included plan1 includes:
Emergency Assistance2—If you or a passenger need help, you can press the SOS Button in your vehicle and a Safe & Secure Emergency Specialist can send help to your vehicle’s location.
Automatic Crash Notifications2—If and when your airbags go off, you will automatically be contacted by Safe & Secure Emergency Specialist to see if you need help.
Anti-Theft Alerts3—You get alerts on your smartphone through the myVW app when an intrusion detection alert is activated while you are away from your vehicle. (Requires the myVW app4)
Information Assistance—You can call one of our agents for help using the i-button in the vehicle so that you can keep both hands on the wheel and your eyes on the road.
Stolen Vehicle Locator5—If your vehicle is ever stolen, upon your authorization, a Safe & Secure Emergency Specialist can work with authorities to access your vehicle’s location remotely.
Enjoy a 5-year included Safe & Secure plan when you sign up for myVW4 and activate myVW+6.
1 5-year Safe & Secure connected vehicle services available on most MY20-MY25 vehicles. For customers who do not have an existing Safe & Secure plan, the Safe & Secure included plan will begin on original (new, unused) vehicle in-service (purchase) date or June 1, 2023, whichever is later. Connected vehicle services are not available on most MY20 Passat vehicles. Valid in the U.S. only. Rental fleet vehicles and vehicles that are or have been classified as totaled, salvaged, or rebuilt are not eligible. Paid subscription is required to continue services after included plan expires. Visit the shop tab in the myVW mobile app to see how much time is remaining on your Safe & Secure plan. All services and features may not be available on all vehicles. For example, ID.4 and ID. Buzz vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts, and MY21 ID.4 vehicles do not have the Information Assistance service.
2 Automatic Crash Notifications and Emergency Assistance may require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services.
3 Anti-Theft Alerts require myVW mobile app. Message and data rates may apply. Anti-theft Alerts are not available on ID.4 or ID. Buzz.
4 myVW requires acceptance of myVW Terms of Service. Message and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.
5 Stolen Vehicle Locator is for use by law enforcement authorities only. See Terms of Service for details.
6 Connected vehicle services enabled through myVW+ are available on most MY20 and newer vehicles and require an included or paid subscription, some of which may have their own terms and conditions. All connected vehicle services require the myVW app and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of connectivity due to existing vehicle hardware or other factors. All services are subject to change, discontinuation, or cancellation without notice. Certain connected vehicle services may require additional payment for emergency or other third-party services rendered such as towing or ambulance transport services. Message and data rates may apply for app and web features. Connected vehicle services are not available on most MY20 Passat vehicles or rental fleet vehicles. See Terms of Service, Privacy Statement, and other important information at vw.com/connected. Always pay careful attention to the road and do not drive while distracted.
Warning/
Indicator Lights
For additional information on indicator lights, refer to your vehicle's Owner's Manual.
Central warning light
Collision warning
Electronic parking brake
Brake system malfunction
Brake system malfunction
Brake fluid level too low
Check brake system
Press the brake pedal
Engine oil pressure too low
Engine coolant system malfunction
Steering malfunction
12V vehicle battery
Electronic parking brake malfunction
Malfunction in the emergency call system
Limited function in the emergency call system
Central warning light
Check brake system
Anti-Slip Regulation (ASR) switched off,
ESC Sport switched on
Rain/light sensor malfunction
Electronic Stabilization Program (ESC) or Anti-Slip Regulation (ASR) is regulating
Electronic Stability Control (ESC) has been switched off due to system requirements
Anti-Lock Braking System (ABS) malfunction
Driving light failure
Washer fluid level too low
Exhaust system malfunction
Particulate filter clogged with soot
Steering malfunction
Tire pressure too low
Tire Pressure Monitoring System (TPMS) malfunction
Engine RPM limited
Transmission malfunction
Adaptive Cruise Control (ACC) not available
Tank almost empty
Engine oil level too low,
Engine oil system malfunction
Windshield wiper malfunction
Blind Spot Monitor active
Lane Assist in control
Collision warning deactivated
Turn signals
Trailer turn signal
Speed stored,
Regulation active
Press the brake pedal
Speed stored,
regulation active
Lane Assist active
High beams or headlight flasher
Service due
Sport driving mode
Individual driving mode
Normal driving mode
Eco driving mode
Engine coolant temperature too high
High beam control active
Autonomous Emergency Braking starts
Distance warning
Cruise control system malfunction
ACC is regulating
No vehicle driving ahead is detected
ACC is regulating
Vehicle driving ahead is detected
Hill descent assist
Off-road driving profile
Off-road Custom driving profile
Mobile phone connected via Bluetooth®
Outside temperature is below +39 (+4 C)
Snow driving mode
Mobile phone battery charge level
Cruise control system is switched on
Start/Stop system active
Start/Stop system not available
Economical driving condition
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
- Never ignore warning lights or text WARNINGS.
- Always stop the vehicle as soon as it is safe to do so.
- Park the vehicle at a safe distance from moving traffic and where no part of the hot catalytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
- A broken-down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
- Before opening the engine hood, always switch off the engine and let the engine cool down.
- Always be very careful when working in the engine compartment, which is a potentially dangerous area in any motor vehicle and can cause serious personal injury.
MY25–Tiguan–01 | Volkswagen Customer Care Center (800) 822–8987
© 2025 Volkswagen of America, Inc. “Volkswagen” and the Volkswagen logo are registered trademarks of Volkswagen AG. All other trademarks are the property of their respective owners.
Voice Control
IDA - Voice Assistant via Volkswagen Infotainment
Many functions of the Tiguan - including navigation (if equipped), climate control, media, and telephone - can be controlled using IDA, your built-in voice assistant. IDA can be launched using the Talk button on the multi-function steering wheel or by using the wake word, “Hello Volkswagen,” similar to how you would activate a virtual assistant at home.
To enable activation of IDA by voice:
Open the App Menu on the touchscreen and then select IDA.
Tap Activation.
Here, you can toggle the ability to activate IDA by voice. You can also enable or disable the additional wake words “Hello IDA” and “Hello ID.” and even create your own wake word by pressing the microphone or keyboard icons.
To launch IDA with the multifunction steering wheel button:
A short press of the Talk
button will launch IDA.A long press of the Talk
button will launch the digital assistant of a connected compatible mobile device.
A variety of voice prompts are available depending on which language has been set in the Infotainment system, and whether there is an active myVW account for the vehicle. For full details and a list of compatible languages, please refer to the owner’s manual.
A list of example prompts can also be found in the IDA app under Tips in the left navigation bar.
Cancel Active Voice Control
When IDA is activated, press the Talk button on the multi-function steering wheel or say “Cancel.”
Warning: See Bluetooth Pairing and Voice Control in your Owner’s Manual for more detailed information and for important safety warnings.