Safe & Secure⁠

Woman contacting the Volkswagen Response Center.
Drive confidently with Safe & Secure

Use your VW Car-Net Safe & Secure subscription⁠ to get help when you're out on the road. You can drive with confidence, knowing we’re here for you when things don’t go quite like you planned. Safe & Secure Plan includes Emergency Assistance⁠, Automatic Crash Notifications⁠, Anti-Theft Alerts⁠, Stolen Vehicle Location Assistance⁠, Road Awareness Alerts⁠⁠, and Vehicle H.E.L.P.®⁠⁠.

Check vehicle compatibilityOpens an external link

Watch the Safe & Secure overview videoOpens an external link

Safe & Secure Plan

Car-Net®⁠ Safe & Secure plan included for most 2020 and newer vehicles equipped with Car-Net hardware. Plan and some features may not be available for certain models and model years, and plan start and end date may vary—click hereOpens an external link for more information. Visit the shop tab in the myVW mobile app to see how much time is remaining on your Safe & Secure plan.

Manage your subscriptions and account with the myVW mobile app⁠.

Learn more about the myVW mobile app

Download the myVW appOpens an external link

Safe & Secure features⁠

Some features and functions may not be available for certain models and model years. Check the chart below for more information on vehicle functionality.

Check vehicle compatibilityOpens an external link

myVW app screenshots for Safe & Secure capabilities.

  • Automatic Crash Notifications⁠

    When your vehicle detects a deployed airbag⁠ or rollover, it will automatically connect you with the Volkswagen Response Center to see if you need assistance.

  • Emergency Assistance⁠

    If you or a passenger need help, just press the SOS Button in your vehicle and the Volkswagen Response Center can send help to your vehicle’s location.

  • Information Assistance⁠

    You can contact one of our agents for help, all while keeping both hands on the wheel and your eyes on the road.

  • Anti-Theft Alerts⁠

    Receive an alert right to your smartphone when your vehicle alarm is triggered.

  • Stolen Vehicle Locator⁠

    If your vehicle is ever stolen, the Volkswagen Response Center can work with authorities to access your vehicle's location remotely.

  • Road Awareness Alerts⁠

    Provides drivers in-vehicle alerts to enhance awareness on the road. Warnings may appear when emergency vehicles or disabled vehicles are nearby.

  • Vehicle H.E.L.P.®⁠

    When unexpected things go wrong on the road, activating H.E.L.P.® can notify oncoming vehicles that your vehicle is disabled on the road due to a crash or maintenance issue (e.g., flat tire) for collision avoidance.

Woman calling for roadside assistance near VW vehicle.
Safe & Secure⁠ vehicle compatibility

Activation of all services requires a Car-Net®⁠ Subscription and acceptance of Terms of Service. Features listed may vary and are dependent upon the software version in your vehicle.

Safe and Secure vehicle compatibility

Year / Vehicle Type

Package / Service

Feature Exclusions

Atlas Cross Sport
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2020-2023 Atlas Cross Sport

Atlas
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2020-2023 Atlas

Arteon
2020, 2021, 2022, 2023

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for all model years of  Arteon

Tiguan
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for all model years of Tiguan

Passat
2020, 2021, 2022

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for all model years of  Passat

Jetta
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2020-2024 Jetta and 2025 Jetta S, Sport, and SE trims

Jetta GLI
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2020-2024 Jetta GLI

Taos
2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2020-2024 Taos and 2025 Taos S trim

Golf
2020, 2021

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for all model years of Golf

Golf GTI
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2020-2023 Golf GTI and 2024 Golf GTI S trim

Golf R
2022, 2023, 2024, 2025

  • Safe & Secure
  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2022-2023 Golf R

ID.4
2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • Information Assistance excluded for model year 2021 ID.4

  • Stolen Vehicle Locator, Anti-theft Alerts, Road Awareness Alerts, and Vehicle H.E.L.P.® excluded for all model years of ID.4

ID. Buzz
2025

  • Safe & Secure
  • Stolen Vehicle Locator, Anti-theft Alerts, Road Awareness Alerts, and Vehicle H.E.L.P.® excluded for all model years of ID. Buzz

Atlas Cross Sport
2020, 2021, 2022, 2023, 2024, 2025

Package / Service

  • Safe & Secure

Feature Exclusions

  • Road Awareness Alerts and Vehicle H.E.L.P.® excluded for 2020-2023 Atlas Cross Sport
Find answers about connected vehicle services

The VW Help Center

Discover answers to frequently asked questions about software updates related to your vehicle. Explore a wealth of information to better understand our products and services.

Visit the Help CenterOpens an external link

Schedule service

Schedule service online

Find a dealer

Locate an authorized dealership

Ownership benefits

Go to owner benefits