Safe & Secure⁠

Woman contacting the Volkswagen Response Center.
Drive confidently with Safe & Secure

Use your complimentary VW Car-Net Safe & Secure subscription⁠ to get help when you're out on the road. You can drive with confidence, knowing we’re here for you when things don’t go quite like you planned. Safe & Secure Plan includes Emergency Assistance⁠, Automatic Crash Notifications⁠, Anti-Theft Alerts⁠, and Stolen Vehicle Location Assistance⁠.

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Watch the Safe & Secure overview videoOpens an external link

Five years of service included

Five years of Safe & Secure included for 2020-2024 vehicles equipped with VW Car-Net®⁠
capabilities. Subscription start and end date may vary, click hereOpens an external link for more information. Features and availability dependent on model and model year.

Manage your subscriptions and account with the myVW mobile app⁠.

Learn more about the myVW mobile app

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Safe & Secure features⁠

Some features and functions may not be available for certain models and model years. Check the chart below for more information on vehicle functionality.

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myVW app screenshots for Safe & Secure capabilities.

  • Automatic Crash Notifications⁠

    When your vehicle detects a deployed airbag⁠ or rollover, it will automatically connect you with the Volkswagen Response Center to see if you need assistance.

  • Emergency Assistance⁠

    If you or a passenger need help, just press the SOS Button in your vehicle and the Volkswagen Response Center can send help to your vehicle’s location.

  • Information Assistance⁠

    You can contact one of our agents for help, all while keeping both hands on the wheel and your eyes on the road.

  • Anti-Theft Alerts⁠

    Receive an alert right to your smartphone when your vehicle alarm is triggered.

  • Stolen Vehicle Locator⁠

    If your vehicle is ever stolen, the Volkswagen Response Center can work with authorities to access your vehicle's location remotely.

Woman calling for roadside assistance near VW vehicle.
Safe & Secure⁠ vehicle compatibility

Activation of all services requires a Car-Net®⁠ Subscription and acceptance of Terms of Service. Features listed may vary and are dependent upon the software version in your vehicle.

Safe and Secure vehicle compatibility

Year / Vehicle Type

Package / Service

Feature Exclusions

Atlas Cross Sport
2020, 2021, 2022, 2023, 2024

  • Safe & Secure
  • N/A

Atlas
2020, 2021, 2022, 2023, 2024

  • Safe & Secure
  • N/A

Arteon
2020, 2021, 2022, 2023, 2024

  • Safe & Secure
  • N/A

Tiguan
2020, 2021, 2022, 2023, 2024

  • Safe & Secure
  • N/A

Passat
2020, 2021, 2022

  • Safe & Secure
  • N/A

Jetta
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • N/A

Jetta GLI
2020, 2021, 2022, 2023, 2024, 2025

  • Safe & Secure
  • N/A

Taos
2022, 2023, 2024

  • Safe & Secure
  • N/A

Golf
2020, 2021

  • Safe & Secure
  • N/A

Golf GTI
2020, 2021, 2022, 2023, 2024

  • Safe & Secure
  • N/A

Golf R
2022, 2023, 2024

  • Safe & Secure
  • N/A

ID.4
2021, 2022, 2023, 2024

  • Safe & Secure
  • Information Assistance excluded for model year 2021 ID.4

  • Stolen Vehicle Locator excluded for all model years of ID.4

Package / Service

  • Safe & Secure

Feature Exclusions

  • N/A
Find answers about connected vehicle services

The VW Help Center

Discover answers to frequently asked questions about software updates related to your vehicle. Explore a wealth of information to better understand our products and services.

Visit the Help CenterOpens an external link

Schedule service

Schedule service online Opens an external link

Find a dealer

Locate an authorized dealership

Ownership benefits

Go to owner benefits