Recall FAQ
General Recall QA
Recalls are conducted to address issues affecting motor vehicle safety and/or emissions defects. They also address problems that can cause a vehicle to be out of compliance with U.S. Federal Motor Vehicle Safety Standards or EPA/CARB emissions-related regulatory requirements. Any recall work your vehicle needs should be completed at a Volkswagen dealer as soon as possible.
No — recalls do not have an expiration date.
CLICK HERE to use our Recall/Service Campaign Lookup service to check and see if there are any recalls on your vehicle.
Alternate transportation can vary depending on the recall/campaign. Please contact your Volkswagen dealer for further information.
All recall/campaign work must be completed at a Volkswagen dealership. To schedule an appointment, click here. If you live in Hawaii or Alaska, please contact Volkswagen Customer CARE at 1-800-822-8987 for assistance in scheduling this important work.
Yes. If you received a recall letter concerning your vehicle, you need to schedule an appointment with a Volkswagen dealer to have the recall work performed.
Recall repairs are FREE.
However, there are times when you will have to pay for vehicle repairs before your dealer can do the recall work. For example:
- If you have aftermarket equipment installed on your vehicle and your dealer determines that it would interfere with or prevent the safe completion of the recall repair, you will need to have the aftermarket equipment removed at your expense before the recall work can be done.
- If there is damage to your vehicle and your dealer determines that it would interfere with or prevent the safe completion of the recall repair, you will need to have the damage repaired at your expense before the recall work can be done.
- If there is a pre-existing vehicle issue (such as a vehicle problem that causes an illuminated warning light) and your dealer determines that it would interfere or prevent the safe completion of the recall repair, you will need to have the problem fixed before the recall work can be done.
Please contact your Volkswagen dealer as soon as possible. They will help you make arrangements to get your vehicle to the dealership and perform a diagnosis to determine what the problem is. If the diagnosis confirms the recall issue, Volkswagen will cover the diagnosis and repair for FREE. However, if the diagnosis shows that the problem is not related to the recall, Volkswagen will cover only the diagnosis for FREE; your dealer will let you know what repairs will be needed, and what your cost will be to have the work done.
Recalls affect vehicles built during a certain production timeframe and may also only apply to vehicles with certain types of engines or specific options/equipment. Because of this, cars similar to yours may be recalled, but your car is not affected. Checking with your Volkswagen dealer, or using the VIN lookup tool on vw.com are both very good ways to see if your car is included in a recall or not.
If you have incurred out-of-pocket expenses directly related to a campaign repair and would like to request reimbursement, information on what Volkswagen needs to review your request is included in the recall letter you received.
Please note: Not every Campaign/Recall will have a reimbursement program available. The Campaign/Recall letter received by the customer will indicate whether a reimbursement program is being offered.
Please provide legible copies of receipts, invoices and/or repair orders and keep the originals for your records. Documents will not be returned.
For all requests, please include the following:
- Vehicle Identification Number (VIN) of the repaired vehicle
- Name and Address of the person who paid for the repair (receiving reimbursement)
- Legible repair orders and/or itemization of repair that was completed (keep originals- documents will not be returned)
- Legible copies of proof of payment (receipts, invoices, cancelled checks, bank/credit statement)
- The name, address and phone number of the repair facility that performed the work
To submit Online: Email us by Clicking here Reimbursement.Request@vw.com
To Submit by Mail:
Volkswagen of America, Inc.
Attn: Campaign Reimbursement
3800 Hamlin Rd, Auburn Hills, MI 48326
Please Note:
- Your claim will be acted upon within 60 days of receipt. If your claim is approved, you will receive a check from Volkswagen. Reimbursement may be limited to the amount the repair would cost if it had been completed by a Volkswagen dealer or authorized repair facility
- If your claim is incomplete, we will contact you and request any additional required information to support your claim
- If your claim is denied, we will contact you with the reason(s) for denial
Without the required documentation showing diagnosis/repair from an authorized Volkswagen dealer or licensed repair facility, it is unlikely that your reimbursement request will be paid if you performed your own vehicle repairs.
Volkswagen will send you another letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please contact your local Volkswagen dealer or click here to Contact Us.
Automakers are required by Federal law to notify owners within 60 days of notifying the government (NHTSA) about a new recall. Because it takes time to develop, test, manufacture and ship repair parts to dealers, it's not possible for dealers to begin performing recall repairs within that 60-day timeframe. It's important for owners to be aware of recalls affecting their vehicles, whether or not a repair is available.
If you have any questions or vehicle concerns, please contact your local Volkswagen dealer or click here to Contact Us.
Safety Recalls 69Q8_69Q9 Takata - Takata Recall
Driver Frontal Airbag Only:
VW CC – Model Years 2009 – 2017
VW Eos – Model Years 2010 – 2016
VW Golf – Model Years 2010 – 2014
VW Golf R – Model Year 2013
VW GTI – Model Years 2009 – 2013
VW Passat – Model Years 2012 – 2015
VW Passat Sedan – Model Years 2006 – 2010
VW Passat Wagon – Model Years 2006 - 2010
To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool found on either vw.com/recalls or NHTSA.gov/recalls.
Your VIN is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, and it may also be shown on your vehicle insurance certificate.
For additional information on this airbag recall, please reach out to us by visiting vw.com/contact.
A recalled Takata airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death.
There is no way to detect if your car might have an airbag inflator potentially at risk of rupturing upon deployment in a crash.
If the airbag light is on in your vehicle, it is not related to this recall issue. We recommend that you contact your authorized dealer, without delay, to make arrangements to have the problem diagnosed and repaired. See your owner’s manual for additional information about vehicle warning lights.
In affected Volkswagen vehicles, only the driver frontal airbag is included in the Takata recall. The repair is to replace the driver airbag inflator or driver frontal airbag assembly for FREE.
Volkswagen is only able to confirm / identify airbags in affected vehicles that are specified for replacement under the Takata Safety Recall.
Please make an appointment with a Volkswagen dealer. To locate a dealer in your area, click here.
Yes! The interim repair was an important step to help keep you safe until the final repair became available. Please make an appointment with a Volkswagen dealer to have the final, FREE recall repair completed. To locate a dealer in your area, click here.
Yes, it will. For Canadian vehicles, you may be able to import/export the vehicle before all recall repairs are complete, but it’s best to contact your vehicle import service for additional details and restrictions before you decide to export/import your vehicle. With regard to other countries, please contact your vehicle import service for additional details and restrictions before you decide to import/export your vehicle.
Please contact the Volkswagen Dealership in your current country of assignment to verify repair availability.
If you’re aware of the subsequent owner of the vehicle, please notify them of the Safety Recall. If you are no longer the owner of the vehicle, please disregard the notification.
For more information, you can reach out to us by visiting vw.com/contact.
Safety Recall 20AW – Fuel Tank
Certain 2018 model year Volkswagen Atlas
Fuel may leak from the fuel tank. Leaking fuel, in the presence of an ignition source, may result in a fire.
The fuel tank will be replaced.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. If you smell fuel or notice a puddle of fuel beneath your vehicle, please contact your nearest Volkswagen dealer right away. They will help you make arrangements to get your vehicle to the dealership and perform a diagnosis to determine what the problem is. If the diagnosis confirms the recall issue, Volkswagen will cover the diagnosis and repair for FREE. However, if the diagnosis shows that the problem is not related to the recall, Volkswagen will cover only the diagnosis for FREE; your dealer will let you know what repairs will be needed, and what your cost will be to have the work done.
Safety Recall 69X1 - Center Bench Seat Safety Belt Buckles
Certain 2018 model year Volkswagen Atlas vehicles equipped with a second row bench seat.
If a child restraint with a larger than recommended base is installed in the center position of the second row bench seat, it may damage both the center and adjacent outboard safety belt buckles. A damaged safety belt buckle can release unexpectedly, increasing the risk of injury in a crash.
The second row bench seat center and adjacent left (outboard) safety belt buckles will be inspected and, if necessary, replaced. Volkswagen will also provide an Owner's Manual supplement addressing child safety and child restraints. The recall repair is FREE.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. If you notice any damage to the second row bench seat safety belt buckles in your vehicle during or after child restraint use, please contact your nearest Volkswagen dealer right away to have the issue addressed. Click here to schedule an appointment.
Yes. To help ensure your safety and the safety of your passengers, it's important that you have this recall completed on your vehicle.
Volkswagen will provide owners of affected vehicles with an Owner's Manual supplement addressing child safety and child restraints. The information in the supplement will provide you with additional information that you can use in conjunction with the information already in the owner's manual that came with your vehicle.
Safety Recall 69W8 –Passenger Frontal Airbag
Certain 2018 model year Volkswagen Tiguan vehicles.
In a crash, the passenger frontal airbag may not unfold properly or may even tear during deployment. This can result in an increased injury risk to the front passenger in a crash with airbag deployment.
The passenger airbag will be replaced in affected vehicles. The recall repair is FREE.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. Owners are advised to not let anyone sit in the front passenger seat until the recall repair has been performed.
No.
Safety Recall 69W9 – Passenger Frontal Airbag
Certain 2018 model year Volkswagen Atlas vehicles.
In a crash, the passenger frontal airbag may not unfold properly or may even tear during deployment. This can result in an increased injury risk to the front passenger in a crash with airbag deployment.
The passenger airbag will be replaced in affected vehicles. The recall repair is FREE.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. Owners are advised to not let anyone sit in the front passenger seat until the recall repair has been performed.
No.
Safety Recall 40N4 – Lower Ball Nut Joints
Certain 2018 model year Volkswagen Tiguan vehicles.
The nut holding the lower ball joint of the front wheel in each side may be loose or improperly torqued. A loose or improperly torqued ball joint nut can result in dislocation of the lower ball joint. This may cause steering, traction or other stability issues relating to the front wheels and increase the risk of a crash.
The lower ball joint nuts will be replaced. The recall repair is FREE.
Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.
DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair.
Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.
Safety Recall 40N5 – Lower Ball Nut Joints
Certain 2018 model year Volkswagen Tiguan vehicles.
The nut holding the lower ball joint of the front wheel in each side may be loose or improperly torqued. A loose or improperly torqued ball joint nut can result in dislocation of the lower ball joint. This may cause steering, traction or other stability issues relating to the front wheels and increase the risk of a crash.
One or both of the lower ball joint nuts will be replaced. The recall repair is FREE.
Repairs can be scheduled with your authorized Volkswagen dealer now.
To schedule an appointment, click here.
Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. DO NOT DRIVE YOUR VEHICLE. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.
DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair.
Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.
Safety Recall 46H6 – Brake Caliper Carrier (Bracket) Bolts
USA: Recall includes the 2018 model year Atlas and 2017-2018 model year Passat.
Canada: 2018 model year Atlas & Passat.
The brake caliper carrier (bracket) bolts may not be torqued to the correct specification. Because of this, the brake caliper carrier (bracket) may loosen, causing the brake caliper to move on its mount. If this happens, it may lead to increased vehicle stopping distance, may damage a wheel or even cause the vehicle to lose control, increasing the risk of a crash.
To correct this defect, your authorized Volkswagen dealer will inspect affected brake caliper carrier (bracket) bolts. If a loose bolt is found, it will be replaced and torqued to the correct specification. Additionally, the brake caliper fasteners, bleeder valve and brake hose bolt will be checked and torqued to the correct specification, if necessary. For Passat only dealers will inspect if the parking brake cable is connected properly.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. A rattling noise while driving may occur when the affected brake caliper bolts become loose. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected/serviced. Please click here to find a Volkswagen dealer.
Safety Recall 47N8 – Brake Calipers
Certain 2018 model year Volkswagen Atlas and Passat vehicles.
Gas bubbles may form in the brake system due to insufficient chrome coating of the brake caliper pistons. If this happens, braking performance may be reduced which can increase the risk of a crash.
Bleed the front and rear brake calipers. The recall repair will be FREE.
Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.
Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. DO NOT DRIVE YOUR VEHICLE. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.
DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair.
Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.
Safety Recall 47N9 – Brake Calipers
Certain 2018 model year Volkswagen Beetle, Beetle Convertible, GTI and Golf SportWagen vehicles.
Gas bubbles may form in the brake system due to insufficient chrome coating of the brake caliper pistons. If this happens, braking performance may be reduced which can increase the risk of a crash.
This repair requires bleeding the front and rear brake calipers. The recall repair will be FREE.
Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.
Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. DO NOT DRIVE YOUR VEHICLE. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.
DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.
Safety Recall 60D1 – Panoramic Sunroof Ambient Light Bar (LED Module)
Certain 2018 model year Volkswagen Tiguan vehicles equipped with a panoramic sunroof with ambient lighting.
High humidity in the panoramic sunroof ambient lighting bar LED module (caused by environment or by leaving the sunroof open) could lead to a local short circuit. If this happens, there is a risk of a fire.
To correct this defect, dealers will install in-line fuses for the left and right panoramic sunroof ambient light LED modules.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. A burning odor or smoke coming from the front of the sunroof frame indicates that the sunroof LED module may have short circuited. If this happens, DO NOT continue driving and DO NOT open the sunroof. Doing so will only increase the risk of fire. Get safely away from the vehicle and dial 911 for emergency assistance. DO NOT attempt to extinguish a vehicle fire on your own.
Safety Recall 69Y5 - Driver Frontal Airbag Inflator (Takata)
VW EOS – Model Years 2015 – 2016 – USA
VW CC – Model Years 2015 – 2017 – USA
VW Passat – Model Year 2015 - USA
The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death.
To correct this defect, your authorized Volkswagen dealer will replace the driver airbag inflator in your vehicle. The recall repair is FREE. To schedule an appointment for this recall repair, click here.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
No. There are no warnings that an airbag is at risk of exploding when it deploys in a crash.
Safety Recall 87F9 – HVAC Drain Tube/Airbag Control Module
Certain 2018 model year Volkswagen Atlas vehicles.
In certain vehicles, an air conditioning evaporator (HVAC) drain tube may have been twisted during vehicle assembly. If this tube is twisted, it can lead to water draining inside the passenger compartment and also onto the airbag control module. If the airbag control module gets wet, it can malfunction and possibly lead to an unintended airbag deployment. An unintended airbag deployment can cause injuries to vehicle occupants and possibly lead to a crash.
The HVAC drain tube will be inspected on all affected vehicles. If a twisted tube is found, the hose as well as the airbag control module will be replaced. A subset of affected vehicles (that our records show have had a twisted drain tube replaced in the past) will have the airbag control module replaced under this recall. The recall repair will be FREE.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
If this condition is present in your vehicle, you may notice wet carpet, a foul odor in the interior of the vehicle or the airbag warning lamp may illuminate. Other warning lights may also illuminate depending on vehicle equipment and conditions. If any of this happens, contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected. Please click here to find a Volkswagen dealer.
Safety Recall 69AL
VW Atlas – Model Year 2018 - USA
In a crash, it is possible that frontal airbag deployment may be delayed (or the frontal airbags may not deploy at all) due to potentially mis-built airbag crash sensors. This can increase the risk of injury to vehicle occupants in a crash.
Your authorized Volkswagen dealer will replace the airbag crash sensors.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
The airbag warning light will come on if an airbag crash sensor failure is detected. Customers are advised: Do not ignore an illuminated airbag warning light. Contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected/serviced.
Safety Recall 34J6
VW Jetta Hybrid – Model Years 2013 – 2015 - USA
Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit). The crack may lead to an internal leak, whic, in turn, may lead to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. Failure of the clutch to engage may cause a sudden loss of power to the wheels, potentially leading to a vehicle crash.
Your authorized Volkswagen dealer will perform a TCM software update that will reduce the maximum pressure in the accumulator housing in order to reduce the stress level.
This recall repair is not yet available, and is estimated to be available late 2020. Volkswagen will send you a letter via first-class mail to let you know when you can schedule the repair with your dealer.
Customers are advised: Do not ignore the transmission warning light if it comes on. If the light comes on, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Please refer to the vehicle owner’s manual for more information on warning lights.
Compliance Recall 37L5 – Shift Lever Micro Switch
Certain 2015-2018 model year Volkswagen Golf and Golf SportWagen vehicles.
To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool here or NHTSA.gov/recalls.
Your VIN is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, and it may also be shown on your vehicle insurance certificate.
Over time, a build-up of silicate on the shift lever micro switch contacts can make it possible to remove the key from the ignition switch without the shift lever being in the "P" Park position. This makes the vehicle noncompliant with 49 CFR 571.114 Standard No. 114 Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in the "P" Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.
To correct this defect, your authorized Volkswagen dealer will install an additional switch and circuit board. The recall repair will be FREE. To schedule an appointment for this recall repair, click here.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. If this condition is present in the vehicle, an audible warning sound and failure message may appear in the instrument cluster. If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle serviced.
Compliance Recall 01C5 – Vehicle Noncompliance
Certain 2011-2016 model year Volkswagen vehicles.
A small number of zero-series vehicles (very early production vehicles) were sold as used after they were no longer needed for internal use. Volkswagen has discovered that documentation about possible modification(s) made during the internal use period may be incomplete. Because of this, Volkswagen cannot verify that the vehicles comply with all applicable regulatory requirements. Out of an abundance of caution, Volkswagen has decided to recall these vehicles. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Vehicles affected by this recall cannot be repaired.
Because of this, Volkswagen has offered only a repurchase (buy back) program for this recall. Volkswagen will work directly with you to complete the vehicle repurchase (buy back) process as quickly as possible, FREE of charge.
Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contact as soon as possible.
Time is of the essence.
Compliance Recall 01C6 – Vehicle Noncompliance
Certain 2012-2016 model year Volkswagen vehicles.
A small number of zero-series vehicles (very early production vehicles) were sold as used after they were no longer needed for internal use. Volkswagen has discovered that documentation about possible modification(s) made during the internal use period may be incomplete. Because of this, Volkswagen cannot verify that the vehicles comply with all applicable regulatory requirements. Out of an abundance of caution, Volkswagen has decided to recall these vehicles. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Vehicles affected by this recall cannot be repaired.
Because of this, Volkswagen has offered only a repurchase (buy back) program for this recall. Volkswagen will work directly with you to complete the vehicle repurchase (buy back) process as quickly as possible, FREE of charge.
Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contact as soon as possible.
Time is of the essence.
Compliance Recall 94L9
Certain 2012-2020 model year Volkswagen Passat and 2018-2019 model year Volkswagen Atlas vehicles.
The headlights are not permitted to have a horizontal adjustment for vehicles certified according to regulatory requirements. The horizontal adjuster is blocked from further adjustment by means of a cap (after the initial adjustment is performed in the production process). Some vehicles did not have the required cap installed. Incorrectly adjusted headlights may result in reduced visibility (for the driver and other motorists) which could increase the risk of a crash.
To correct this defect, dealers will inspect and, if necessary, install missing headlight adjusting screw caps. The recall repair is FREE.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Compliance Recall 37M2
VW Beetle – Model Years 2012 – 2019 – USA
VW Beetle Convertible – Model Years 2012 – 2019 – USA
VW Golf – Model Years 2015 – 2019 – USA
VW Golf Sportwagen – Model Years 2017 – 2019 – USA
VW GTI – Model Years 2015 – 2019 – USA
VW Jetta – Model Years 2011 – 2018 - USA
Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system isn’t able to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with FMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in "P" Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.
To correct this defect, dealers will install an additional switch and circuit board. The recall repair is FREE.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Yes. If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent "P" Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key.
Safety Recall 69Z5
VW Tiguan – Model Years 2015 – 2016 – USA
VW CC – Model Years 2015 – 2016 - USA
A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without