Recall FAQ
General Recall QA
Recalls are conducted to address issues affecting motor vehicle safety and/or emissions defects. They also address problems that can cause a vehicle to be out of compliance with U.S. Federal Motor Vehicle Safety Standards or EPA/CARB emissions-related regulatory requirements. Any recall work your vehicle needs should be completed at a Volkswagen dealer as soon as possible.
No — recalls do not have an expiration date.
CLICK HERE to use our Recall/Service Campaign Lookup service to check and see if there are any recalls on your vehicle.
Alternate transportation can vary depending on the recall/campaign. Please contact your Volkswagen dealer for further information.
All recall/campaign work must be completed at a Volkswagen dealership. To schedule an appointment, click here. If you live in Hawaii or Alaska, please contact Volkswagen Customer CARE at 1-800-822-8987 for assistance in scheduling this important work.
Yes. If you received a recall letter concerning your vehicle, you need to schedule an appointment with a Volkswagen dealer to have the recall work performed.
Recall repairs are FREE.
However, there are times when you will have to pay for vehicle repairs before your dealer can do the recall work. For example:
- If you have aftermarket equipment installed on your vehicle and your dealer determines that it would interfere with or prevent the safe completion of the recall repair, you will need to have the aftermarket equipment removed at your expense before the recall work can be done.
- If there is damage to your vehicle and your dealer determines that it would interfere with or prevent the safe completion of the recall repair, you will need to have the damage repaired at your expense before the recall work can be done.
- If there is a pre-existing vehicle issue (such as a vehicle problem that causes an illuminated warning light) and your dealer determines that it would interfere or prevent the safe completion of the recall repair, you will need to have the problem fixed before the recall work can be done.
Please contact your Volkswagen dealer as soon as possible. They will help you make arrangements to get your vehicle to the dealership and perform a diagnosis to determine what the problem is. If the diagnosis confirms the recall issue, Volkswagen will cover the diagnosis and repair for FREE. However, if the diagnosis shows that the problem is not related to the recall, Volkswagen will cover only the diagnosis for FREE; your dealer will let you know what repairs will be needed, and what your cost will be to have the work done.
Recalls affect vehicles built during a certain production timeframe and may also only apply to vehicles with certain types of engines or specific options/equipment. Because of this, cars similar to yours may be recalled, but your car is not affected. Checking with your Volkswagen dealer, or using the VIN lookup tool on vw.com are both very good ways to see if your car is included in a recall or not.
If you have incurred out-of-pocket expenses directly related to a campaign repair and would like to request reimbursement, information on what Volkswagen needs to review your request is included in the recall letter you received.
Please note: Not every Campaign/Recall will have a reimbursement program available. The Campaign/Recall letter received by the customer will indicate whether a reimbursement program is being offered.
Please provide legible copies of receipts, invoices and/or repair orders and keep the originals for your records. Documents will not be returned.
For all requests, please include the following:
- Vehicle Identification Number (VIN) of the repaired vehicle
- Name and Address of the person who paid for the repair (receiving reimbursement)
- Legible repair orders and/or itemization of repair that was completed (keep originals- documents will not be returned)
- Legible copies of proof of payment (receipts, invoices, cancelled checks, bank/credit statement)
- The name, address and phone number of the repair facility that performed the work
To submit Online: Email us by Clicking here Reimbursement.Request@vw.com
To Submit by Mail:
Volkswagen of America, Inc.
Attn: Campaign Reimbursement
3800 Hamlin Rd, Auburn Hills, MI 48326
Please Note:
- Your claim will be acted upon within 60 days of receipt. If your claim is approved, you will receive a check from Volkswagen. Reimbursement may be limited to the amount the repair would cost if it had been completed by a Volkswagen dealer or authorized repair facility
- If your claim is incomplete, we will contact you and request any additional required information to support your claim
- If your claim is denied, we will contact you with the reason(s) for denial
Without the required documentation showing diagnosis/repair from an authorized Volkswagen dealer or licensed repair facility, it is unlikely that your reimbursement request will be paid if you performed your own vehicle repairs.
Volkswagen will send you another letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please contact your local Volkswagen dealer or click here to Contact Us.
Automakers are required by Federal law to notify owners within 60 days of notifying the government (NHTSA) about a new recall. Because it takes time to develop, test, manufacture and ship repair parts to dealers, it's not possible for dealers to begin performing recall repairs within that 60-day timeframe. It's important for owners to be aware of recalls affecting their vehicles, whether or not a repair is available.
If you have any questions or vehicle concerns, please contact your local Volkswagen dealer or click here to Contact Us.
Yes. If you received a recall letter concerning your vehicle, you need to schedule an appointment with a Volkswagen dealer to have the recall work performed.
Safety Recalls 69Q8_69Q9 Takata - Takata Recall
Driver Frontal Airbag Only:
VW CC – Model Years 2009 – 2017
VW Eos – Model Years 2010 – 2016
VW Golf – Model Years 2010 – 2014
VW Golf R – Model Year 2013
VW GTI – Model Years 2009 – 2013
VW Passat – Model Years 2012 – 2015
VW Passat Sedan – Model Years 2006 – 2010
VW Passat Wagon – Model Years 2006 - 2010
To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool found on either vw.com/recalls or NHTSA.gov/recalls.
Your VIN is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, and it may also be shown on your vehicle insurance certificate.
For additional information on this airbag recall, please reach out to us by visiting vw.com/contact.
A recalled Takata airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death.
There is no way to detect if your car might have an airbag inflator potentially at risk of rupturing upon deployment in a crash.
If the airbag light is on in your vehicle, it is not related to this recall issue. We recommend that you contact your authorized dealer, without delay, to make arrangements to have the problem diagnosed and repaired. See your owner’s manual for additional information about vehicle warning lights.
In affected Volkswagen vehicles, only the driver frontal airbag is included in the Takata recall. The repair is to replace the driver airbag inflator or driver frontal airbag assembly for FREE.
Volkswagen is only able to confirm / identify airbags in affected vehicles that are specified for replacement under the Takata Safety Recall.
Please make an appointment with a Volkswagen dealer. To locate a dealer in your area, click here.
Yes! The interim repair was an important step to help keep you safe until the final repair became available. Please make an appointment with a Volkswagen dealer to have the final, FREE recall repair completed. To locate a dealer in your area, click here.
Yes, it will. For Canadian vehicles, you may be able to import/export the vehicle before all recall repairs are complete, but it’s best to contact your vehicle import service for additional details and restrictions before you decide to export/import your vehicle. With regard to other countries, please contact your vehicle import service for additional details and restrictions before you decide to import/export your vehicle.
Please contact the Volkswagen Dealership in your current country of assignment to verify repair availability.
If you’re aware of the subsequent owner of the vehicle, please notify them of the Safety Recall. If you are no longer the owner of the vehicle, please disregard the notification.
For more information, you can reach out to us by visiting vw.com/contact.
Safety Recall 69Y5 - Driver Frontal Airbag Inflator (Takata)
VW EOS – Model Years 2015 – 2016 – USA
VW CC – Model Years 2015 – 2017 – USA
VW Passat – Model Year 2015 - USA
The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death.
To correct this defect, your authorized Volkswagen dealer will replace the driver airbag inflator in your vehicle. The recall repair is FREE. To schedule an appointment for this recall repair, click here.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
No. There are no warnings that an airbag is at risk of exploding when it deploys in a crash.
Safety Recall 69AL
VW Atlas – Model Year 2018 - USA
In a crash, it is possible that frontal airbag deployment may be delayed (or the frontal airbags may not deploy at all) due to potentially mis-built airbag crash sensors. This can increase the risk of injury to vehicle occupants in a crash.
Your authorized Volkswagen dealer will replace the airbag crash sensors.
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
The airbag warning light will come on if an airbag crash sensor failure is detected. Customers are advised: Do not ignore an illuminated airbag warning light. Contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected/serviced.
Safety Recall 34J6
VW Jetta Hybrid – Model Years 2013 – 2015 - USA
Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit). The crack may lead to an internal leak, which, in turn, may lead to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. Failure of the clutch to engage may cause a sudden loss of power to the wheels, potentially leading to a vehicle crash.
Your authorized Volkswagen dealer will perform a TCM software update that will reduce the maximum pressure in the accumulator housing in order to reduce the stress level.
This recall repair is not yet available, and is estimated to be available late 2020. Volkswagen will send you a letter via first-class mail to let you know when you can schedule the repair with your dealer.
Customers are advised: Do not ignore the transmission warning light if it comes on. If the light comes on, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Please refer to the vehicle owner’s manual for more information on warning lights.
Safety Recall 47P8
Arteon - USA – Beginning Model Year 2019 – Ending Model Year 2019 – Vehicle Count: 732
Due to a possible manufacturing error, the electronic brake booster pressure input rod may not be correctly attached to the brake pedal. This may lead to a reduced pedal ratio and to an increased actuating force or to a disconnection of the pressure input rod. Additionally, in the event of a failure of the 12V power supply, the brake performance may be impaired due to the reduced pedal ratio and the resulting increased actuation force. An increased actuating force or a disconnected input rod may lead to abnormal brake behavior and may increase the risk for a crash.
To correct this defect, dealers will inspect and, if necessary, replace the electronic brake booster and mounting of the pressure rod OR the mounting of the pressure rod only, depending on the inspection results.
To remove the safety defect, dealers will inspect and, if necessary, replace the electronic brake booster and mounting of the pressure rod OR the mounting of the pressure rod only, depending on the inspection results. This repair can be scheduled now with an authorized Volkswagen dealer. To schedule an appointment, click here.
Volkswagen will notify all affected owners via first-class mail to let them know the recall repair is available.
Safety Recall 69BH
Tiguan – USA – Beginning Model Year 2018 – Ending Model Year 2018 – Vehicle Count: 10,835
Tiguan – CAN – Beginning Model Year 2018 – Ending Model Year 2018 – Vehicle Count: 1,678
During two (2) NHTSA New Car Assessment Program (NCAP) tests, the seat belts on the front driver side of the Tiguan ruptured. A ruptured seat belt may increase the risk of injuries in the event of a vehicle crash.
Your authorized Volkswagen dealer will replace one or both front seat belts.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 69BC
Beetle – USA – Beginning Model Year 2012 – Ending Model Year 2014 – Vehicle Count: 75,198
Beetle Convertible – USA – Beginning Model Year 2012 – Ending Model Year 2014 – Vehicle Count: 30,454
Beetle – CAN – Beginning Model Year 2012 – Ending Model Year 2014 – Vehicle Count: 5,147
Beetle Convertible – CAN – Beginning Model Year 2012 – Ending Model Year 2014 – Vehicle Count: 1,317
The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
To correct this defect, your authorized Volkswagen dealer will replace the driver frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 40Q7
Atlas– USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 6,741
Atlas Cross Sport – USA – Beginning Model Year 2020 – Ending Model Year 2021 – Vehicle Count: 3,502
Atlas – CAN – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 154
Atlas Cross Sport – CAN – Beginning Model Year 2020 – Ending Model Year 2021 – Vehicle Count: 210
A front steering knuckle may fracture in the area of the strut mounting. A steering knuckle that fails while driving may lead to a loss of vehicle control without warning, which can increase the risk of a crash.
To identify/correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the steering knuckle(s). The inspection will take up to two hours. Replacement, if necessary, may take up to half a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 72L6
Jetta – USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 1
Tiguan – USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 56
The front seat tracks are possibly missing bolts in the seat tracks. Without the bolts present, the seat can move front and back without restrictions (no limit stop). This can increase the risk of injuries in the event of a crash.
To correct this defect, your authorized Volkswagen dealer will inspect the front seat tracks for missing bolts and install new bolts if required. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 44Q9
Atlas – USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 106
Atlas Cross Sport – USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 22
The wheel bolt seat in the affected rims may not be machined to the correct depth dimension. If this condition is present, the incorrect dimension of the lug bolt holes may cause insufficient thread engagement of the wheel bolt to the wheel bearing hub. This may result in failure of the threads, which may lead to separation of the wheel from the vehicle and may lead to a crash without warning.
To correct this defect, your authorized Volkswagen dealer will inspect all four wheels. Should an affected wheel be found, the wheel, lug bolts and wheel bearing will be replaced. The inspection will take about half an hour to complete. If parts are needed, repairs may take up to one day. This will all be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 44R1
Atlas – USA – Beginning Model Year 2018 – Ending Model Year 2019 – Vehicle Count: 2,535
Atlas Cross Sport – USA – Beginning Model Year 2020 – Ending Model Year 2020 – Vehicle Count: 1
Atlas – CAN – Beginning Model Year 2018 – Ending Model Year 2019 – Vehicle Count: 324
Vehicles included in this recall may have received potentially affected "overcured" Continental brand tires out of specific production lots. The potentially affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash.
To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace affected tire(s). The inspection will take about a half an hour. If tire(s) replacement is needed, it can take up to two hours. This work will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 97FR
Atlas – USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 9
Atlas Cross Sport – USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 24
Atlas – CAN – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 12
Atlas Cross Sport – CAN – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 2
Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation.
To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected relay(s). This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 20DB
Taos – USA – Beginning Model Year 2022 – Ending Model Year 2022 – Vehicle Count: 16,737
Taos – CAN – Beginning Model Year 2022 – Ending Model Year 2022 – Vehicle Count: 1,063
The underhood fuel supply quick-connector may not be secure and could detach from the fuel supply line. If the quick connector detaches from the fuel line, it may lead to a loss of motive power (engine stalling) without warning, and may also cause fuel to leak into the engine compartment. Stalling can lead to a vehicle crash. Leaking fuel, in the presence of an ignition source, can result in a fire.
To correct this defect, your authorized Volkswagen dealer will inspect the affected fuel line connection and, if necessary, replace the fuel line and connector.
- The inspection will take about an hour to complete.
- If replacement parts are necessary, your dealer will need to order them for your vehicle. Once the parts arrive at the dealership, the replacement will take about an hour to complete.
- The inspection and replacement (if needed) will be performed for you free of charge.
Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Safety Recall 47R3
Arteon – USA – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 99
Arteon – CAN – Beginning Model Year 2021 – Ending Model Year 2021 – Vehicle Count: 4
The pressure input rod connection on the brake booster may not have been tightened correctly to factory specifications. If the pressure input rod detaches from the brake booster, the brake pedal will not work correctly to stop the vehicle, increasing the risk of a crash. The driver can still utilize the electric parking brake to stop the vehicle.
To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, tighten the affected screw to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.