Peace of mind for your next adventure: roadsideassistance when you need it
24-hour VW roadsideassistance program
24-Hour Roadside Assistance unites a highly skilled team of customerservice experts and an extensive nationwide towing network, providing support when you need it most. Roadside Assistance services includes:
Interested in learning about the Volkswagen 24-Hour Roadside Assistance program? Download and read the PDF booklet provided. This comprehensive guide will offer valuable insights into the benefits and features of the program tailored specifically for your vehicle type.
Requesting Roadside Assistance is available with multiple convenient options. Use the myVW app, press the wrench icon in your vehicle, request access online, or call by phone. Choose the method that best suits your needs.
myVW App users: Request Roadside Assistance or call directly through the Service tab in the myVW mobile app. If you're enrolled in Remote Access, your vehicle's location will be automatically transmitted to the Roadside Assistance provider, even if you're unsure of your exact position.
Remote Access enrollees: Push the wrench icon button in the vehicle to activate the call and automatically send your location and vehicleinformation to Roadside Assistance.
For immediate U.S. and Puerto Rico assistance, call Volkswagen 24-Hour Roadside Assistance toll-free at 1 (800) 411-6688 or tap the button below to schedule online.
Discover answers to frequently asked questions about roadsideassistanceservice and general information about Volkswagen. Explore a wealth of information to better understand our products and services.
When you call for 24-Hour Roadside Assistance, one or more of the following (as needed) may be provided to you:
Towing
If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized VW dealership or authorized VW service facility. Winching/extrication services may be provided for vehicles within 15 feet of a paved public road only when performed in conjunction with a tow. Please note, for security reasons towing service will not be provided to unattended vehicles - a licensed driver must accompany the vehicle at the time of service.
For EV owners: complimentary flatbed towing to the nearest VW e-mobility dealership will be provided.
In the event of a collision, complimentary flatbed towing will be provided directly to the nearest VW Certified Collision Repair Facility at no-charge for the life the of vehicle.
Accidents happen. It’s why Volkswagen places such great emphasis on safety. After the health and well-being of our drivers and passengers, our attention is clearly focused on the car itself.
To ensure it is properly repaired and safe for the road again, it is imperative that you bring your car to a VW-Certified Collision Repair Facility. And here is why:
It will be repaired by trained technicians.
All work will adhere to Volkswagen’s strict repair standards.
Genuine VW Parts will be used. They’re identical to factory originals.
Technicians will follow and maintain all vehicle warranties.
VW-Certified Collision Repair Facilities use tools specifically designed to repair your vehicle.
For a list of VW-Certified Repair Facilities near you, please visit www.vwcollision.com or call Volkswagen 24-Hour Roadside Assistance at 1 (800) 411-6688.
Battery Jump Start
If your vehicle requires a battery boost due to a mechanical breakdown, a service operator will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided per above towing parameters.
Flat Tire Service
If your vehicle has a flat tire, a service operator will attempt to remove it and install the spare tire. If the spare is not safely operable or you do not have a spare (or for multiple flat tires), towing service will be provided per above towing parameters.
Lock-Out Service
If your keys are locked inside your vehicle, a service operator will be dispatched at your request to gain access into your vehicle to retrieve your locked-in keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, towing service at your expense may be provided to the nearest authorized VW dealership for further assistance.
Note: If you have lost your keys, contact your VW dealer immediately for further assistance. Lost keys and any related expenses including locksmith, costs for parts and/or labor to produce replacement keys, towing, etc. are not covered by this program.
To provide added security for the vehicle owner, registration papers and personal photo identification may be requested at the scene by the service operator.
Fuel Delivery Service
If you happen to run out of fuel, an emergency limited supply of fuel will be delivered to get you on your way. Both the delivery service and the emergency limited supply of fuel are complimentary. Note: This service is limited to a maximum 5 times per year. Commencing with the 6th request for fuel delivery service, all related costs will be the responsibility of the vehicle owner.
EV - Out-of-Charge Events
If a mechanical problem is suspected, the car will be towed to the nearest VW e-mobility dealership per the previously mentioned towing parameters. In cases of no mechanical problem and the vehicle is “out-of-charge”;
If the vehicle is 10 miles or less from the nearest charging station, a service operator with a D/C Fast Charger will be dispatched to your location to fast charge your vehicle with up to 10 miles of charge so the vehicle can run in limp mode to the nearest charging station.
If the nearest charging station is more than 10 miles away or a service operator with a D/C Fast Charger is not readily available, the customer can elect to have their electricvehicle towed to the closest VW e-mobility dealership to utilize their public charging station (unless after hours and secure/gated lot where tow truck access is not possible) or any public charging station (fee or non-fee, SAEJ1772 standard plug/CCS/ Combo) within 100 miles or to their home up to 100 miles from the point of disablement. (Customer will be responsible for mileage cost over 100 miles to their home or charging station at the pre-determined mileage rate). There is no limitation to the number of out-of-charge service events that a customer may receive.
