Peace of mind for your next adventure: roadsideassistance when you need it
24-hour VW roadsideassistance program
24-Hour Roadside Assistance unites a highly skilled team of customerservice experts and an extensive nationwide towing network, providing support when you need it most. Roadside Assistance services includes:
Interested in learning about the Volkswagen 24-Hour Roadside Assistance program? Download and read the PDF booklet provided. This comprehensive guide will offer valuable insights into the benefits and features of the program tailored specifically for your vehicle type.
It is crucial that you call Volkswagen 24-Hour Roadside Assistance at 1 (800) 411-6688 for all assistance. However, in the event service cannot be dispatched to your location or you are located on a state restricted roadway, you will be authorized to call the service provider of your choice; you may be reimbursed for your out-of-pocket expenses for the above covered services, up to a maximum of $150 for each disablement. Pre-authorization by Volkswagen 24-Hour Roadside Assistance is required to be eligible for reimbursement.
To arrange your own assistance:
Contact the Volkswagen 24-Hour Roadside Assistance Center at 1 (800) 411-6688 and obtain a Volkswagen Roadside Assistance Reference Number.
Arrange your own local roadside or towing assistance. (Note: Always refer to your vehicle’s Owner’s Manual for proper towing instructions and requirements.)
Pay (the local service operator, or in some cases, the local service facility) for servicesrendered and obtain an itemized receipt featuring the VIN, amount paid, the date, and the name of the service provider.
Submit the original receipt(s) for the services provided, and your reference number, within 30 days of disablement. Also include:
Date of roadsideassistanceservice
Your Vehicle Identification Number (VIN), name and address, and mileage
Description of circumstances which led you to make your own arrangements
Repair order from dealership for tow services.
Please see the mailing information listed on vw.com. Please allow 4-6 weeks for processing of your reimbursement.
What your coverage does not include
The following items are not covered under your current plan. For more information or clarification, please contact our support team at 1 (800) 411-6688, and they will be happy to assist you.
Standalone winching/extrication services of any kind where a tow is not required.
The parts and/or labor costs to produce replacement keys.
Towing and road services applicable to lost or broken keys.
Towing and road services due to non-accident related breakdowns applicable to insurance claims (e.g. vandalism, fire, flooding, etc.).
Towing a vehicle from an authorized dealer/facility capable of providing the necessary repairs to another authorized dealer/facility for any reason.
The cost of any parts, labor (other than the “Roadside Assistance Services” outlined earlier), supplies, or materials unless otherwise provided under the New Vehicle Limited Warranty.
Service to unattended vehicles. (A licensed driver must be present when service is being provided.)
Fines or impound towing charges due to a violation of local laws.
Towing by other than a licensed service operator including private citizen’s assistance.
Services outside the 50 United States and Puerto Rico.
Shoveling snow to free or access a snow-bound vehicle.
Installation of snow tires, tire chains, etc.
Transporting you to your disabled vehicle or to your home after the service has been rendered, or transporting your vehicle back to you following repairs.
Service to any vehicle willfully driven into non-regularly travelled areas such as open fields, construction sites, beaches, mud-filled driveways/laneways/ concession roads, vacant lots, or any other area that is inaccessible or hazardous for the service operator’s vehicle to reach.
The cost of transporting a vehicle from Puerto Rico, Hawaii or Alaska to the U.S. mainland.
Replacement of wheel lock key due to loss or damage.
Disablement coverage is limited to:
Towing your Volkswagenvehicle (one tow per disablement) to the nearest VW e-mobility dealership or to a VW-Certified Collision Repair Facility, for a mechanical breakdown or collision.
Flat tire service
Lock-out service attempt
Out-of-charge service
Trip interruption benefits and information
If your registered Volkswagenmodel (owned or leased) is disabled due to a mechanical condition over 100 miles from your residence address, and the repair is covered under your VW New Vehicle Limited Warranty or Certified Pre-Owned Warranty, you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:
Lodging up to $100 per day
Meals up to $100 per day
Alternate transportation up to $100 per day
Trip interruption coverage is limited to reasonable expenses up to a maximum of $500 per disablement/ incident, including all taxes and surcharges (excluding tips, alcohol and fuel costs). This service is designed to assist you with some of the unplanned expenses you may incur while waiting for your vehicle to be repaired. Please note, it is required that you contact the Volkswagen 24-Hour Roadside Assistance Center in order to be eligible for trip interruption benefits.
Trip interruption reimbursement instructions:
Contact the Volkswagen 24-Hour Roadside Assistance Center 1 (800) 411-6688 and obtain a Volkswagen Roadside Assistance Reference Number, within 24 hours of disablement.
The following items will be required:
Date of roadsideassistanceservice
Entire VIN and vehicle mileage
Repair order from dealership
Itemized original receipts, for meals, lodging and alternate transportation
Volkswagen Roadside Assistance Reference Number
Please allow 4-6 weeks for processing of your reimbursement.
All the ways to access Roadside Assistance
Requesting Roadside Assistance is available with multiple convenient options. Use the myVW app, press the wrench icon in your vehicle, request access online, or call by phone. Choose the method that best suits your needs.
myVW App users: Request Roadside Assistance or call directly through the Service tab in the myVW mobile app. If you're enrolled in Remote Access, your vehicle's location will be automatically transmitted to the Roadside Assistance provider, even if you're unsure of your exact position.
Remote Access enrollees: Push the wrench icon button in the vehicle to activate the call and automatically send your location and vehicleinformation to Roadside Assistance.
For immediate U.S. and Puerto Rico assistance, call Volkswagen 24-Hour Roadside Assistance toll-free at 1 (800) 411-6688 or tap the button below to schedule online.
Discover answers to frequently asked questions about roadsideassistanceservice and general information about Volkswagen. Explore a wealth of information to better understand our products and services.
When you call for 24-Hour Roadside Assistance, one or more of the following (as needed) may be provided to you:
Towing
If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized VW dealership or authorized VW service facility. Winching/extrication services may be provided for vehicles within 15 feet of a paved public road only when performed in conjunction with a tow. Please note, for security reasons towing service will not be provided to unattended vehicles - a licensed driver must accompany the vehicle at the time of service.
For EV owners: complimentary flatbed towing to the nearest VW e-mobility dealership will be provided.
In the event of a collision, complimentary flatbed towing will be provided directly to the nearest VW Certified Collision Repair Facility at no-charge for the life the of vehicle.
Accidents happen. It’s why Volkswagen places such great emphasis on safety. After the health and well-being of our drivers and passengers, our attention is clearly focused on the car itself.
To ensure it is properly repaired and safe for the road again, it is imperative that you bring your car to a VW-Certified Collision Repair Facility. And here is why:
It will be repaired by trained technicians.
All work will adhere to Volkswagen’s strict repair standards.
Genuine VW Parts will be used. They’re identical to factory originals.
Technicians will follow and maintain all vehicle warranties.
VW-Certified Collision Repair Facilities use tools specifically designed to repair your vehicle.
For a list of VW-Certified Repair Facilities near you, please visit www.vwcollision.com or call Volkswagen 24-Hour Roadside Assistance at 1 (800) 411-6688.
Battery Jump Start
If your vehicle requires a battery boost due to a mechanical breakdown, a service operator will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided per above towing parameters.
Flat Tire Service
If your vehicle has a flat tire, a service operator will attempt to remove it and install the spare tire. If the spare is not safely operable or you do not have a spare (or for multiple flat tires), towing service will be provided per above towing parameters.
Lock-Out Service
If your keys are locked inside your vehicle, a service operator will be dispatched at your request to gain access into your vehicle to retrieve your locked-in keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, towing service at your expense may be provided to the nearest authorized VW dealership for further assistance.
Note: If you have lost your keys, contact your VW dealer immediately for further assistance. Lost keys and any related expenses including locksmith, costs for parts and/or labor to produce replacement keys, towing, etc. are not covered by this program.
To provide added security for the vehicle owner, registration papers and personal photo identification may be requested at the scene by the service operator.
Fuel Delivery Service
If you happen to run out of fuel, an emergency limited supply of fuel will be delivered to get you on your way. Both the delivery service and the emergency limited supply of fuel are complimentary. Note: This service is limited to a maximum 5 times per year. Commencing with the 6th request for fuel delivery service, all related costs will be the responsibility of the vehicle owner.
EV - Out-of-Charge Events
If a mechanical problem is suspected, the car will be towed to the nearest VW e-mobility dealership per the previously mentioned towing parameters. In cases of no mechanical problem and the vehicle is “out-of-charge”;
If the vehicle is 10 miles or less from the nearest charging station, a service operator with a D/C Fast Charger will be dispatched to your location to fast charge your vehicle with up to 10 miles of charge so the vehicle can run in limp mode to the nearest charging station.
If the nearest charging station is more than 10 miles away or a service operator with a D/C Fast Charger is not readily available, the customer can elect to have their electricvehicle towed to the closest VW e-mobility dealership to utilize their public charging station (unless after hours and secure/gated lot where tow truck access is not possible) or any public charging station (fee or non-fee, SAEJ1772 standard plug/CCS/ Combo) within 100 miles or to their home up to 100 miles from the point of disablement. (Customer will be responsible for mileage cost over 100 miles to their home or charging station at the pre-determined mileage rate). There is no limitation to the number of out-of-charge service events that a customer may receive.
