Rear view of a VW Jetta in Platinum Gray Metallic parked in front of a florist with a woman walking to it.

Turn-in process

Follow these steps to ensure a smooth vehicle turn-in

1. Assess your vehicle

If you plan to turn in your current vehicle, the examples of wear and use below can help you get a sense of its condition.

Normal wear & use

  • Scratches, dents, or gouges smaller than 2 inches on bumper or panel
  • Three or fewer “dings” per panel (a ding is the size of a quarter or smaller, without broken paint)
  • Single windshield chip without spidering

Excess wear & use

  • Scratches, dents, or gouges larger than 2 inches on bumper or panel
  • Improperly completed body repairs (e.g., mismatched paint, sanding marks, or incomplete dent removals)
  • Missing badges or trim 
  • More than three “dings” per panel 
  • Multiple chips, scratches, or dents per body panel
  • Multiple chips, cracks, or pits measuring more than 1/8 of an inch 
  • Improperly tinted windows
2. Schedule your vehicle inspection

This inspection is free, and a representative can come to you. That way, you can make repairs ahead of time and avoid being charged for excess wear. 

Your pre-inspection checklist

  1. Clean your vehicle inside and out
  2. Remove all personal items
  3. Make sure these items are present for both inspection and turn-in, including but not limited to:
  • All keys
  • Owner’s manuals and maintenance booklet
  • Headrests
  • Cargo covers (if applicable)
  • Any equipment installed at the time of delivery

Your vehicle inspection report will be valid for 60 days, provided no additional damage occurs after the inspection date.

Woman dealer in service garage holds up windshield wiper of VW Arteon in Kurkuma Yellow to woman customer.
Worker in service garage smiles with flashlight in-hand, cradling the exposed brake rotor of a suspended VW.
3. Address vehicle repairs

If you have repair work done post-inspection, email the following items to before turning in your vehicle:

  • Repair order showing work performed and vehicle description
  • VIN or account number
  • Proof of payment
4. Make your final monthly payment

Have you deferred payments during your lease? If so, in addition to your last monthly payment, your final payment will include these deferred payments.

If you are enrolled in AutoPay, the automatic withdrawal of your final payment will also include these deferred payments.

If you lease or purchase a new Volkswagen through Volkswagen Financial Services, you may be able to roll over your remaining payments, including any deferred payments, into your new agreement with us. This is subject to credit approval through Volkswagen Financial Services and financing terms will be set as agreed upon between you and your dealer.

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An up-close view of the illuminated headlight of a VW ID.4 in Aurora Red Metallic with a hand on hood.
5. Turn in your vehicle

Once your inspection and desired repairs are completed, contact your Volkswagen dealer to set up a turn-in appointment. At the dealership, make sure to obtain a copy of your Vehicle Turn-In Form for your records.

6. Receive your final invoice

Once your turn-in is complete, you’ll receive an invoice in My AccountOpens an external link or in the mail in about four to six weeks. Log in to My AccountOpens an external link and navigate to “Help Center” > “Document Center.”

You will also have the opportunity to download additional documents in Document Center pertaining to the end of your contract.

If you didn’t lease a new vehicle, this will include a required turn-in fee, which goes toward cleaning and reconditioning the vehicle for its next owner.

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Still have questions?

Explore our lease transition FAQs or log in to My Account to send us a secure message via the Help Center.

Learn more about Volkswagen Financial Services