Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) is recommended for use.

We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 10,000 miles, whichever occurs first. The exception is the Routan, which is recommended every 6,000 miles. Always reference your Owner’s Manual for service intervals and schedule maintenance information.

All limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

Certain 2015-2018 model year Volkswagen Golf and Golf SportWagen vehicles.

To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool here or NHTSA.gov/recalls.

Your VIN is located on the lower left corner of your vehicle’s windshield and on your vehicle’s registration card. It may also be shown on your vehicle insurance certificate.

Certain 2011-2019 model year Volkswagen Golf, Jetta, and Beetle vehicles.

By following the "Forgot My Password" link on the VW Car-Net Sign In page, you can request an email with steps to reset your password. Or you can contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the "Contact Us" page.

There are unauthorized spare parts and accessories in the market. Volkswagen does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.

For authorized spare parts and accessories, please visit parts.vw.com.

For information about loaner availability, please reach out to an authorized Volkswagen dealership. Click here to locate your nearest VW dealer.

Service contracts may be purchased at a Volkswagen dealer, but are not administered by Volkswagen of America, Inc. For further information on what third-party service contracts are available to you, please contact your local Volkswagen dealer. To locate one in your area, click here.

All limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the "Contact Us" page.

You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

For information regarding limited warranty coverage for your vehicle while you're stationed overseas, please contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the "Contact Us" page.

Good news: Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranty is valid. If you'd like to ensure we have your owner information on file, please contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

We are more than happy to review your specific situation and recommend you contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

All limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

Yes. If the airbag light in your vehicle ever illuminates, please contact your local Volkswagen dealership to schedule an appointment. If you're not familiar with one, please locate one here. If you are also experiencing problems with the steering wheel controls, the dealer will diagnose whether the cause is a faulty clock spring free of charge under this warranty extension.

If you have previously paid for replacement of a faulty steering wheel clock spring as described in the letter you received, you may submit a request for reimbursement.

For all requests, please include the following:

1. Vehicle Identification Number (VIN) of the repaired vehicle
2. Name and Address of the person who paid for the repair (receiving reimbursement)
3. Legible repair orders and/or itemization of repair that was completed (keep originals- documents will not be returned)
4. Legible copies of proof of payment (receipts, invoices, cancelled checks, bank/credit statement)
5. The name, address and phone number of the repair facility that performed the work

To submit Online: Email us by Clicking here Reimbursement.Request@vw.com

To Submit by Mail:
Volkswagen of America, Inc.
Attn: Campaign Reimbursement
3800 Hamlin Rd, Auburn Hills, MI 48326

Please Note:

• Your claim will be acted upon within 60 days of receipt. If your claim is approved, you will receive a check from Volkswagen. Reimbursement may be limited to the amount the repair would cost if it had been completed by a Volkswagen dealer or authorized repair facility
• If your claim is incomplete, we will contact you and request any additional required information to support your claim
• If your claim is denied, we will contact you with the reason(s) for denial

No. Rental or loaner vehicles are not a provision of this warranty extension.

Yes. As long as your vehicle is within the time limit of this warranty extension, an authorized Volkswagen dealer will diagnose the following FREE of charge: Steering wheel controls not working properly and an airbag light that stays on. Both conditions must be present for diagnosis to be covered under this warranty extension.

• If diagnosis confirms that the issue is caused by a torn steering wheel clock spring, the repair will be performed at no cost to you.
• If diagnosis reveals that your vehicle has an unrelated issue(s), any necessary repairs will not be covered under this warranty extension. Your dealer will advise you on what the repair cost(s) will be.

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received or were previously denied reimbursement prior to the start of the Warranty Extension, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

If you purchased your vehicle through the Overseas Military Sales Corporation and have coverage under the Clock Spring Warranty Extension, please contact custserv@militarycars.com for assistance.

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received or any consequential damage, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

If your vehicle is subject to 69L2-Steering Wheel Clock Spring Safety Recall, we urge you to have it completed without delay. Please contact your local Volkswagen dealership to schedule an appointment. If you're not familiar with one, please locate one here. If your vehicle has already been repaired or is not subject to 69L2-Steering Wheel Clock Spring Safety Recall and you are not experiencing problems with the steering wheel controls and the airbag light is not illuminated, you are not currently affected by the clock spring issue. Should you experience problems with the steering wheel controls and the airbag light illuminates in the future, please schedule an appointment with your dealer to have the issue diagnosed under this warranty extension.

The clock spring warranty extension is not related to the Takata Safety Recall.

Yes. However, the 69L2 Steering Wheel Air Bag Clock Spring Safety Recall must be performed before coverage goes into effect. Additionally, if there is an open recall on your vehicle, we urge you to have it completed without delay. Please contact your local Volkswagen dealership to schedule an appointment. If you're not familiar with one, please locate one here.

A vehicle is not eligible for the extended warranty coverage if it has a branded title (including, but not limited to: “Totaled,” “Assembled,” “Dismantled,” “Flood,” “Junk,” “Rebuilt,” “Reconstructed,” “Lemon Law Buyback,” “Fleet,” “Mileage Unknown,” “Stolen,” or “Salvaged,” or if it was acquired by any person or entity from a junkyard, salvage facility, or body shop).

A vehicle is not eligible for the extended warranty coverage if it has a branded title (including, but not limited to: “Totaled,” “Assembled,” “Dismantled,” “Flood,” “Junk,” “Rebuilt,” “Reconstructed,” “Lemon Law Buyback,” “Fleet,” “Mileage Unknown,” “Stolen,” or “Salvaged,” or if it was acquired by any person or entity from a junkyard, salvage facility, or body shop).

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received prior to the vehicle's status change, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

Yes. If your engine doesn’t start because the vehicle battery is dead, you can connect your vehicle’s battery to the battery of another vehicle to jump-start it. For specific instructions, please reference the “Jump-starting” section in your Owner’s Manual*. For additional assistance, please contact your local dealership. To locate one near you, click here.

*Online Owner's Manual available for 2012 model years and newer.

Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door.

Requests to have an on/off switch installed for your airbags must be done through NHTSA. For information about how to submit your request, please click here.

Small passengers need protection too. For information regarding child safety seats and how to install them, please check out the NHTSA website here.

Daytime Running Lights (DRLs) are automatically activated when the ignition is switched on and the light switch is either in the position 0, AUTO, or if the parking lights are on as well. The majority of our vehicles may not allow you to manually turn the DRLs off if the vehicle is running. If your vehicle has the DRL parking feature, the DRLs can be turned off by engaging the parking brake. Please check out your Owner’s Manual*.

*Online Owner's Manual available for 2012 model years and newer.

You want more details? You got ‘em. Technical Service Bulletins (TSBs), also called Technical Bulletins, are repair suggestions that are provided to our dealerships to instruct their technicians on the steps to perform a specific repair. If you wish to obtain a copy of a TSB that is for your vehicle, please contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page. Another great resource is https://erwin.vw.com. While many features of the site require a subscription, it can be a helpful tool for VW owners looking for repair and technical information.

All internal combustion engines use some oil to provide effective lubrication and cooling for their internal parts. Oil consumption varies from engine to engine and may change over the life of the engine. Engines tend to use more oil during the break-in period than they do afterward when oil consumption stabilizes. If you're experiencing oil consumption that is out of the ordinary, please see your VW dealer.

For information about resetting the oil service reminder, please refer to the "Instrument Cluster and Instrument Panel" section of the Owner's Manual.

A lot of variables are factored into a vehicle's fuel economy. Your personal driving habits, external conditions such as the weather and temperature, and the vehicle condition can play a role. See here for EPA estimates.

If the vehicle is unlocked with the remote control key and a door or the rear hatch aren’t opened within a few seconds, the vehicle will automatically lock again. It’s all designed to help prevent you from leaving the vehicle unlocked unintentionally.

That's a bummer… You will need to call roadside for lockout assistance to get into the passenger compartment. Once inside, you can access the trunk referring to the "Emergency Opening" section in your Owner's Manual. If you have an active Volkswagen Car-Net Safe & Secure subscription, you can use the "Unlock" feature in the Volkswagen Car-Net mobile app as well. Volkswagen Car-Net can also be reached at 1-877-820-2990.

Batteries have the worst timing. But you can manually unlock the doors using the key bit. If there is a concealed lock cylinder, which applies to most vehicles with keyless entry (Fig 1), you can insert the key bit into the opening of the cover cap on the driver door (Fig 2). Once the cap has been removed, you can insert the key bit into the lock cylinder to unlock (or lock) the door. Then, reinsert the cover cap from top to bottom until it clicks into place. Be sure and check your Owner's Manual in the section titled "Emergency Closing and Opening" for important information and warnings.

Click here to see figures 1 & 2

Your Volkswagen was primarily designed for carrying passengers, not for towing. But if you wish to tow a trailer, please check your Owner's Manual to identify the maximum permissible trailer weights (if applicable) and any additional information regarding towing recommendations.

As long as you unlock the vehicle with the unlock button on the remote control vehicle key, or switch on the ignition with a valid vehicle key, it should help deactivate the anti-theft alarm.

For more information about the anti-theft system, check out the “Opening and Closing” section of your Owner’s Manual.

We’ve drawn it all out for you. A list of warning and indicator lights can be found in your Owner’s Manual in the “Instrument Cluster and Instrument Panel” section.

Don’t have the manual handy? While you should always consult your Owner's Manual, for a digital quick reference, visit www.vwserviceandparts.com/service/volkswagen-dashboard-indicator-lights/.

We’re sticklers for the rules. The correct tire inflation pressure for the factory-installed tires is listed on a label. The factory-installed tires may be summer, winter, or all-season tires. The label is on the inside of the fuel filler flap. Underinflation or overinflation may shorten the service life of your tires and affect the handling of the vehicle.

Road trip? We like the sound of that. The compass zone map can be found in your Owner's Manual under the "Instrument Cluster and Instrument Panel" section.

Sorry, you can’t delete the user or phone from the RCD-310 Bluetooth® system. You can, however, delete the paired connection through the phone's Bluetooth settings. Just remove the "VW Vehicle" from the phone. The radio is designed so that up to 4 phones can be paired. When additional phones are paired, these will replace the connection that had been used the least.

We’ve designed the e-Golf to try and make the battery last as long as possible, and one of the ways we have accomplished this is by keeping the A/C programmed at the default of 72 degrees. You can always set up a battery and climate profile on your VW Car-Net web portal or mobile app to set the temperature to your desired value. If you wish to make changes to the default temperature setting, the vehicle will need to be brought to a VW dealership so their technicians can adjust the programming.

There’s a place for everything. We have two different kinds of gas caps and each has a different way it can be “parked” while refueling. For the caps with the green peg at the bottom, the peg goes in a small holder on the opened filler flap. For caps with two notches at the rim, the cap is placed with the notches on the edge of the filler flap.

You’ll need to check your Owner’s Manual for towing information. Know that there may be local, state, and federal rules about the length of a rig, so you’ll need to inquire with the relevant authorities to find out.

Well, the DSG is not an automatic transmission in the true sense (though it makes no difference in look and feel); it is a manual transmission that shifts automatically.

You must first press the unlock button twice on the key fob. Then you may unplug the charger from the vehicle. If the process above isn't working for you, perform the following emergency release procedure, which is also outlined in the "Do It Yourself" section of your Owner's Manual:

Step 1: Press and hold the immediate charging button on the charge socket (the one with the picture of an electrical plug) and at the same time press and hold the unlock button on the key fob.

Step 2: While pressing both buttons (with the cable release button depressed), attempt to gently remove the charge cable.

In the event you're unable to remove the cable after performing the steps for the emergency release, please contact Volkswagen Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

Timing is everything, as they say. Once the vehicle is parked, here’s how you do it:

1. Press the clock button to highlight the hour.
2. Press the set button to change the hour to the proper setting.
3. Press the clock button to highlight the minutes.
4. Press the set button to change the minutes to the proper setting.

For more details, please see the “Instrument Cluster” section in your Owner’s Manual.

As long as your vehicle is equipped with launch control, information about using this feature can be found in the “Shifting” section of your vehicle’s Owner’s Manual.

The center console armrest was not designed to open.

There is no break-in period for the electric motor in our e-Golf.

Looking for a little more performance in your day? The "S" stands for "Sport" mode, which will change the way the transmission shifts up or down. In essence, it will shift the transmission in a more sporty way. This means when accelerating, the next higher gear will be selected later allowing the engine’s rpms to go higher before shifting. When decelerating, the transmission will shift earlier in a lower gear, again keeping the rpms higher and the whole driving experience sportier. Now, we should mention that when the vehicle is in Sport mode, it does use more fuel.

We’re all about the handling. DCC® adaptive chassis control is an adaptive damping system available in some models. It is an adjustable system that automatically adapts to continually changing driving situations to take braking, steering, and accelerating factors into account.

The battery placement was simply a design decision based on the available space in the engine compartment.

This should clear things up: The heated windshield can be activated either automatically when the humidity sensor reaches a certain dew point or it can be manually activated by using a soft key in the Infotainment (radio) display. Note: The heated windshield will automatically turn on only if the vehicle is in "Auto" mode.

Review the “Volkswagen Information System” section of your Owner’s Manual for instructions.

Snow in the forecast? Most of our vehicles can use snow chains, but not all can use the original tire and wheel combination for this usage. Please reference your Owner’s Manual for information regarding which tire/wheel combination for snow chains can be used.

Sorry, there is no separate reserve tank. When there is fuel for around 40 miles (depending on your driving style) left in the tank, the refuel warning indicator will come up.

Under certain conditions, this feature (which may also be referred to as Auto Stop) comes on automatically when your vehicle's ignition is switched on and cannot be permanently deactivated. However, you can manually switch the Start-Stop feature on and off by pressing the button pictured below. It will re-engage every time you shut off the engine and start your vehicle again. Please refer to your Owner's Manual for details.

Click here to see the shifter

Our panoramic sunroofs have 2% UV solar transmission, which means 98% of the rays get blocked. (And it doesn’t wash off like your sunscreen.)

To renew, sign up, or make changes to your VW Car-Net subscription, please call the VW Car-Net Security & Service sales support center at 1-877-820-2290.

Once your VW Car-Net Security & Service subscription has been activated, you are emailed an account number and PIN. To log into your account, just follow these simple steps:

1. Click on the registration button at https://carnet.vw.com/web/guest/login
2. Verify your account by foll