Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) is recommended for use.

We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 10,000 miles, whichever occurs first. The exception is the Routan, which is recommended every 6,000 miles. Always reference your Owner’s Manual for service intervals and schedule maintenance information.

All limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE between 8:00 a.m. to 9:00 p.m. EST M-F by clicking here.

Certain 2015-2018 model year Volkswagen Golf and Golf SportWagen vehicles.

To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool here or NHTSA.gov/recalls.

Your VIN is located on the lower left corner of your vehicle’s windshield and on your vehicle’s registration card. It may also be shown on your vehicle insurance certificate.

Certain 2011-2019 model year Volkswagen Golf, Jetta, and Beetle vehicles.

By following the "Forgot My Password" link on the Car-Net Sign In page, you can request an email with steps to reset your password. Or you can contact Volkswagen Customer CARE 8:00 a.m. to 9:00 p.m. EST M-F by clicking here.

There are unauthorized spare parts and accessories in the market. Volkswagen does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.

For authorized spare parts and accessories, please visit parts.vw.com .

For information about loaner availability, please reach out to an authorized Volkswagen dealership. Click here  to locate your nearest VW dealer.

Service contracts may be purchased at a Volkswagen dealer, but are not administered by Volkswagen of America, Inc. For further information on what third-party service contracts are available to you, please contact your local Volkswagen dealer. To locate one in your area, click here .

All limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE between 8:00 a.m. to 9:00 p.m. EST M-F by clicking here.

You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

For information regarding limited warranty coverage for your vehicle while you're stationed overseas, please contact Volkswagen Customer CARE at 1-800-822-8987, 8:00 a.m. to 9:00 p.m. EST.

Good news: Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranty is valid. If you'd like to ensure we have your owner information on file, feel free to call us at 1-800-822-8987, 8:00 a.m. to 9:00 p.m. EST.

We are more than happy to review your specific situation and recommend you contact our Volkswagen Customer CARE Center at 1-800-822-8987, 8:00 a.m. to 9:00 p.m. EST.

All limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are having difficulty getting to your nearest dealership, please contact Volkswagen Customer CARE between 8:00 a.m. to 9:00 p.m. EST M-F by clicking here.

Yes. If the airbag light in your vehicle ever illuminates, please contact your local Volkswagen dealership to schedule an appointment. If you're not familiar with one, please locate one here . If you are also experiencing problems with the steering wheel controls, the dealer will diagnose whether the cause is a faulty clock spring free of charge under this warranty extension.

If you have previously paid for replacement of a faulty steering wheel clock spring as described in the letter you received, you may submit a request for reimbursement.

For all requests, please include the following:

1. Vehicle Identification Number (VIN) of the repaired vehicle
2. Name and Address of the person who paid for the repair (receiving reimbursement)
3. Legible repair orders and/or itemization of repair that was completed (keep originals- documents will not be returned)
4. Legible copies of proof of payment (receipts, invoices, cancelled checks, bank/credit statement)
5. The name, address and phone number of the repair facility that performed the work

To submit Online: Email us by Clicking here Reimbursement.Request@vw.com

To Submit by Mail:
Volkswagen of America, Inc.
Attn: Campaign Reimbursement
3800 Hamlin Rd, Auburn Hills, MI 48326

Please Note:

• Your claim will be acted upon within 60 days of receipt. If your claim is approved, you will receive a check from Volkswagen. Reimbursement may be limited to the amount the repair would cost if it had been completed by a Volkswagen dealer or authorized repair facility
• If your claim is incomplete, we will contact you and request any additional required information to support your claim
• If your claim is denied, we will contact you with the reason(s) for denial

No. Rental or loaner vehicles are not a provision of this warranty extension.

Yes. As long as your vehicle is within the time limit of this warranty extension, an authorized Volkswagen dealer will diagnose the following FREE of charge: Steering wheel controls not working properly and an airbag light that stays on. Both conditions must be present for diagnosis to be covered under this warranty extension.

• If diagnosis confirms that the issue is caused by a torn steering wheel clock spring, the repair will be performed at no cost to you.
• If diagnosis reveals that your vehicle has an unrelated issue(s), any necessary repairs will not be covered under this warranty extension. Your dealer will advise you on what the repair cost(s) will be.

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received or were previously denied reimbursement prior to the start of the Warranty Extension, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

If you purchased your vehicle through the Overseas Military Sales Corporation and have coverage under the Clock Spring Warranty Extension, please contact custserv@militarycars.com for assistance.

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received or any consequential damage, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

If your vehicle is subject to 69L2-Steering Wheel Clock Spring Safety Recall, we urge you to have it completed without delay. Please contact your local Volkswagen dealership to schedule an appointment. If you're not familiar with one, please locate one here . If your vehicle has already been repaired or is not subject to 69L2-Steering Wheel Clock Spring Safety Recall and you are not experiencing problems with the steering wheel controls and the airbag light is not illuminated, you are not currently affected by the clock spring issue. Should you experience problems with the steering wheel controls and the airbag light illuminates in the future, please schedule an appointment with your dealer to have the issue diagnosed under this warranty extension.

The clock spring warranty extension is not related to the Takata Safety Recall.

Yes. However, the 69L2 Steering Wheel Air Bag Clock Spring Safety Recall must be performed before coverage goes into effect. Additionally, if there is an open recall on your vehicle, we urge you to have it completed without delay. Please contact your local Volkswagen dealership to schedule an appointment. If you're not familiar with one, please locate one here .

A vehicle is not eligible for the extended warranty coverage if it has a branded title (including, but not limited to: “Totaled,” “Assembled,” “Dismantled,” “Flood,” “Junk,” “Rebuilt,” “Reconstructed,” “Lemon Law Buyback,” “Fleet,” “Mileage Unknown,” “Stolen,” or “Salvaged,” or if it was acquired by any person or entity from a junkyard, salvage facility, or body shop).

A vehicle is not eligible for the extended warranty coverage if it has a branded title (including, but not limited to: “Totaled,” “Assembled,” “Dismantled,” “Flood,” “Junk,” “Rebuilt,” “Reconstructed,” “Lemon Law Buyback,” “Fleet,” “Mileage Unknown,” “Stolen,” or “Salvaged,” or if it was acquired by any person or entity from a junkyard, salvage facility, or body shop).

If you have previously paid for the diagnosis or replacement of a faulty steering wheel clock spring as described in the letter you received prior to the vehicle's status change, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.

If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.

Yes. If your engine doesn’t start because the vehicle battery is dead, you can connect your vehicle’s battery to the battery of another vehicle to jump-start it. For specific instructions, please reference the “Jump-starting” section in your Owner’s Manual *. For additional assistance, please contact your local dealership. To locate one near you, click here .

*Online Owner's Manual available for 2012 model years and newer.

Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door.

Requests to have an on/off switch installed for your airbags must be done through NHTSA. For information about how to submit your request, please click here .

Small passengers need protection too. For information regarding child safety seats and how to install them, please check out the NHTSA website here .

Daytime Running Lights (DRLs) are automatically activated when the ignition is switched on and the light switch is either in the position 0, AUTO, or if the parking lights are on as well. The majority of our vehicles may not allow you to manually turn the DRLs off if the vehicle is running. If your vehicle has the DRL parking feature, the DRLs can be turned off by engaging the parking brake. Please check out your Owner’s Manual *.

*Online Owner's Manual available for 2012 model years and newer.

You want more details? You got ‘em. Technical Service Bulletins (TSBs), also called Technical Bulletins, are repair suggestions that are provided to our dealerships to instruct their technicians on the steps to perform a specific repair. If you wish to obtain a copy of a TSB that is for your vehicle, please contact the Volkswagen Customer CARE Center at 1-800-822-8987, 8:00 a.m. to 9:00 p.m. EST. Another great resource is https://erwin.vw.com . While many features of the site require a subscription, it can be a helpful tool for VW owners looking for repair and technical information.

All internal combustion engines use some oil to provide effective lubrication and cooling for their internal parts. Oil consumption varies from engine to engine and may change over the life of the engine. Engines tend to use more oil during the break-in period than they do afterward when oil consumption stabilizes. If you're experiencing oil consumption that is out of the ordinary, please see your VW dealer.

For information about resetting the oil service reminder, please refer to the "Instrument Cluster and Instrument Panel" section of the Owner's Manual .

A lot of variables are factored into a vehicle's fuel economy. Your personal driving habits, external conditions such as the weather and temperature, and the vehicle condition can play a role. See here for EPA estimates.

If the vehicle is unlocked with the remote control key and a door or the rear hatch aren’t opened within a few seconds, the vehicle will automatically lock again. It’s all designed to help prevent you from leaving the vehicle unlocked unintentionally.

That's a bummer… You will need to call roadside for lockout assistance to get into the passenger compartment. Once inside, you can access the trunk referring to the "Emergency Opening" section in your Owner's Manual . If you have an active Car-Net Safe & Secure subscription, you can use the "Unlock" feature in the Car-Net mobile app as well. Car-Net can also be reached at 1-877-820-2990.

Batteries have the worst timing. But you can manually unlock the doors using the key bit. If there is a concealed lock cylinder, which applies to most vehicles with keyless entry (Fig 1), you can insert the key bit into the opening of the cover cap on the driver door (Fig 2). Once the cap has been removed, you can insert the key bit into the lock cylinder to unlock (or lock) the door. Then, reinsert the cover cap from top to bottom until it clicks into place. Be sure and check your Owner's Manual in the section titled "Emergency Closing and Opening" for important information and warnings.

Click here to see figures 1 & 2

Your Volkswagen was primarily designed for carrying passengers, not for towing. But if you wish to tow a trailer, please check your Owner's Manual to identify the maximum permissible trailer weights (if applicable) and any additional information regarding towing recommendations.

As long as you unlock the vehicle with the unlock button on the remote control vehicle key, or switch on the ignition with a valid vehicle key, it should help deactivate the anti-theft alarm.

For more information about the anti-theft system, check out the “Opening and Closing” section of your Owner’s Manual.

We’ve drawn it all out for you. A list of warning and indicator lights can be found in your Owner’s Manual in the “Instrument Cluster and Instrument Panel” section.

Don’t have the manual handy? While you should always consult your Owner's Manual, for a digital quick reference, visit www.vwserviceandparts.com/service/volkswagen-dashboard-indicator-lights/ .

We’re sticklers for the rules. The correct tire inflation pressure for the factory-installed tires is listed on a label. The factory-installed tires may be summer, winter, or all-season tires. The label is on the inside of the fuel filler flap. Underinflation or overinflation may shorten the service life of your tires and affect the handling of the vehicle.

Road trip? We like the sound of that. The compass zone map can be found in your Owner's Manual under the "Instrument Cluster and Instrument Panel" section.

Sorry, you can’t delete the user or phone from the RCD-310 Bluetooth® system. You can, however, delete the paired connection through the phone's Bluetooth settings. Just remove the "VW Vehicle" from the phone. The radio is designed so that up to 4 phones can be paired. When additional phones are paired, these will replace the connection that had been used the least.

We’ve designed the e-Golf to try and make the battery last as long as possible, and one of the ways we have accomplished this is by keeping the A/C programmed at the default of 72 degrees. You can always set up a battery and climate profile on your Car-Net web portal or mobile app to set the temperature to your desired value. If you wish to make changes to the default temperature setting, the vehicle will need to be brought to a VW dealership so their technicians can adjust the programming.

There’s a place for everything. We have two different kinds of gas caps and each has a different way it can be “parked” while refueling. For the caps with the green peg at the bottom, the peg goes in a small holder on the opened filler flap. For caps with two notches at the rim, the cap is placed with the notches on the edge of the filler flap.

You’ll need to check your Owner’s Manual for towing information. Know that there may be local, state, and federal rules about the length of a rig, so you’ll need to inquire with the relevant authorities to find out.

Well, the DSG is not an automatic transmission in the true sense (though it makes no difference in look and feel); it is a manual transmission that shifts automatically.

You must first press the unlock button twice on the key fob. Then you may unplug the charger from the vehicle. If the process above isn't working for you, perform the following emergency release procedure, which is also outlined in the "Do It Yourself" section of your Owner's Manual :

Step 1: Press and hold the immediate charging button on the charge socket (the one with the picture of an electrical plug) and at the same time press and hold the unlock button on the key fob.

Step 2: While pressing both buttons (with the cable release button depressed), attempt to gently remove the charge cable.

In the event you're unable to remove the cable after performing the steps for the emergency release, please contact Customer CARE at 1-800-822-8987, 8:00 a.m. to 9:00 p.m. EST.

Timing is everything, as they say. Once the vehicle is parked, here’s how you do it:

1. Press the clock button to highlight the hour.
2. Press the set button to change the hour to the proper setting.
3. Press the clock button to highlight the minutes.
4. Press the set button to change the minutes to the proper setting.

For more details, please see the “Instrument Cluster” section in your Owner’s Manual.

As long as your vehicle is equipped with launch control, information about using this feature can be found in the “Shifting” section of your vehicle’s Owner’s Manual.

The center console armrest was not designed to open.

There is no break-in period for the electric motor in our e-Golf.

Looking for a little more performance in your day? The "S" stands for "Sport" mode, which will change the way the transmission shifts up or down. In essence, it will shift the transmission in a more sporty way. This means when accelerating, the next higher gear will be selected later allowing the engine’s rpms to go higher before shifting. When decelerating, the transmission will shift earlier in a lower gear, again keeping the rpms higher and the whole driving experience sportier. Now, we should mention that when the vehicle is in Sport mode, it does use more fuel.

We’re all about the handling. DCC® adaptive chassis control is an adaptive damping system available in some models. It is an adjustable system that automatically adapts to continually changing driving situations to take braking, steering, and accelerating factors into account.

The battery placement was simply a design decision based on the available space in the engine compartment.

This should clear things up: The heated windshield can be activated either automatically when the humidity sensor reaches a certain dew point or it can be manually activated by using a soft key in the Infotainment (radio) display. Note: The heated windshield will automatically turn on only if the vehicle is in "Auto" mode.

Review the “Volkswagen Information System” section of your Owner’s Manual for instructions.

Snow in the forecast? Most of our vehicles can use snow chains, but not all can use the original tire and wheel combination for this usage. Please reference your Owner’s Manual for information regarding which tire/wheel combination for snow chains can be used.

Sorry, there is no separate reserve tank. When there is fuel for around 40 miles (depending on your driving style) left in the tank, the refuel warning indicator will come up.

Under certain conditions, this feature (which may also be referred to as Auto Stop) comes on automatically when your vehicle's ignition is switched on and cannot be permanently deactivated. However, you can manually switch the Start-Stop feature on and off by pressing the button pictured below. It will re-engage every time you shut off the engine and start your vehicle again. Please refer to your Owner's Manual for details.

Click here to see the shifter

Our panoramic sunroofs have 2% UV solar transmission, which means 98% of the rays get blocked. (And it doesn’t wash off like your sunscreen.)

To renew, sign up, or make changes to your Car-Net subscription, please call the Car-Net Security & Service sales support center at 1-877-820-2290.

Once your Car-Net Security & Service subscription has been activated, you are emailed an account number and PIN. To log into your account, just follow these simple steps:

1. Click on the registration button at https://carnet.vw.com/web/guest/login
2. Verify your account by following the link in the “verification email”
3. Log in by using your email address and the password you created
4. Enter your account number and PIN when prompted to confirm the vehicle

For every other time you need to log in to this Car-Net Web Portal, you'll need to have your User ID (email address), password, and PIN.

You can reach the Car-Net Security & Service web portal by using the following link: https://carnet.vw.com/web/guest/login  Once you navigate to the page, enter your login information to access the site.

The Car-Net mobile app is available for compatible Android and Apple devices. It can be found in the App Store (for Apple) or on Google Play (for Android). Standard text and data rates apply.

By following the "Forgot My Password" link on the Car-Net Sign In page, you can request an email with steps to reset your password. Or you can contact Volkswagen Customer CARE 8:00 a.m. to 9:00 p.m. EST M-F by clicking here.

Good question! It is important that the engine oil used in your vehicle conforms to our specifications. To find out what engine oil specification is recommended for your vehicle, please see your Owner’s Manual.

For detailed information about the tire replacement and tread depth recommendations, please see the “Tire” section in your Owner’s Manual. It is important to remember that tires should be replaced in pairs, rather than individually.

You can start with your local VW dealer, but you can try visiting this website too. www.vwtirestore.com

Before you get under the hood, you should know we don't include fuse diagrams in the Owner’s Manuals because, based on the many different equipment levels, there are too many different layout versions. If something is malfunctioning in the electrical system, the Owner’s Manual does provide a guide on how to find and replace a burned-out fuse.

To help protect against corrosion perforation, our vehicles are treated in a phosphate bath (and a dip paint bath) before painting. After this, we use three layers of paint: primer/filler, base, and a clear coat. A cavity sealer is used in most corrosion-sensitive areas. For example, the wheel housing and underbody are treated with an additional protective sealant or film. This is a tougher elastic coating to help prevent stone chipping.

With the exception of the Routan, Volkswagen vehicles use fully synthetic engine oil ONLY.

This one’s pretty important and varies per vehicle. You’ll need to check the “coolant specifications” section in your Owner’s Manual.

Timing is everything when it comes to scheduled maintenance. The recommended interval for the fuel filter can be found in the maintenance booklet of your Owner’s Manual under the “Service schedule” section.

To keep it simple, yes, the tire can be filled with regular air.

To obtain VW owner’s manuals, limited warranty and maintenance manuals, radio manuals or technical bulletins, please visit https://www.vwserviceandparts.com/digital-resources/online-owners-manual/ . If you would like to purchase a Service Manual for MY 2009 and older vehicles, please visit http://literature.vw.com and if you would like to purchase (digital) service information for any MY 2010 and newer vehicles, please click here .

Before you apply elbow grease, information regarding the removal of wheel bolts can be found in the “Do It Yourself” section of the Owner's Manual .

To review your account balance, feel free to contact Volkswagen Credit at (800) 428-4034, Monday-Friday from 8 a.m. to 10 p.m. (Eastern). If you have a question about lease-end services (within 90 days of maturity) please call (800) 521-0171, Monday-Friday from 9 a.m. to 8 p.m. (Eastern). You can also log into VolkswagenCredit here at any time to service your account.

You will receive a lease-end package 90 days prior to returning your lease. This package includes simple steps to take before your lease ends. Additionally, you can schedule an inspection at your home, office, or dealership through Alliance Inspection Management (AiM), a third-party inspection company. You may schedule an appointment online  , or you may contact AiM at (844) 889-8529, Monday-Friday from 8 a.m. to 5 p.m. (Eastern) and Saturday from 8 a.m. to 4 p.m. (Eastern). The Volkswagen Credit guidelines for excess wear and use can also be found here.

If you are within the last 90 days of your lease, please call Volkswagen Credit Lease-End Services at (800) 521-0171, Monday-Friday from 8 a.m. to 8 p.m. (Eastern) or log in to your Volkswagen Credit account here to send a secure email.

To stay up-to-date during the last year of your lease, log in here to access our mileage calculator tool.
*Purchasing directly through VW Credit, Inc. is not available in all states (CO, FL & SD).

Unfortunately, hybrids are no longer available within the Volkswagen lineup. Perhaps a pre-owned Jetta or Touareg Hybrid is in your future? The Jetta Hybrid was available from 2013-2016, and the Touareg Hybrid was available from 2011-2015. Or, might you consider our other eco-conscious vehicle. The e-lectrifying e-Golf.

Please go to volkswagenag.com . Click “Investor Relations” on the right side and select “Financial News, Ad Hoc Releases and Publications” from the dropdown. Next, click “Annual Reports” to show the list of available reports.

Opting out of communications from your dealer will not remove you from Volkswagen of America's mailing list, and vice versa.

If you wish to opt out of all marketing communications from Volkswagen of America, please contact our Volkswagen Customer CARE Center from 8:00 a.m. to 9:00 p.m. EST M-F by clicking here .

The Vehicle Identification Number, commonly abbreviated to VIN, is a sequence of numbers and letters that is uniquely assigned to each vehicle. The VIN can usually be found on the driver's side dashboard, near or under the bottom portion of the windshield.

Check out our current job postings at the VW Corporate Careers website here . Things open up all the time!

The word Volkswagen means "People’s Car" in German!

If you wish to update your ownership contact information, please contact our Volkswagen Customer CARE Center. Our representatives are happy to assist you!

You can view or download a brochure by choosing a vehicle from the "Models" section of vw.com, selecting "Shopping Tools" on the top right, and then clicking the "Brochure" option.

For further guidance with your request, you will need to speak with a registered importer. You may visit here for a list of registered importers.

If you're planning to import your Volkswagen vehicle to the United States from Canada, please contact our Volkswagen Customer CARE Center. Our representatives are happy to assist you!

For further guidance with your request, you will need to speak with a registered importer for the country in which you're planning to export your U.S. specified Volkswagen vehicle.

If you're planning to export your U.S. specified Volkswagen vehicle to Canada, please contact our Volkswagen Customer CARE Center. Our representatives are happy to assist you!

We have decided to launch this exciting new product in zero emission states only. Please consider our other eco-conscious product, the Jetta Hybrid. Only participating Volkswagen dealers in CA, CT, ME, MD, MA, NJ, NY, OR, RI, and VT may complete repairs and maintenance services on your e-Golf model.

Distance may make the heart grow fonder. But it can make scheduled maintenance a little more work. Only participating Volkswagen dealers in CA, CT, ME, MD, MA, NJ, NY, OR, RI, and VT may complete repairs and maintenance services on your e-Golf model.

We do not recommend booster seats for the driver.

No, the e-Golf is made in Germany.

Volkswagen does not offer a European delivery program.

All new Volkswagen vehicles sold in the United States and Puerto Rico are eligible for Roadside Assistance coverage for 3 years or 36,000 miles, whichever comes first from the vehicle’s in-service date. Certified Pre-Owned (CPO) vehicles are eligible for an additional 2 years of Roadside coverage beginning on the expiration of the New Vehicle Limited Warranty (NVLW) or sale date of the CPO vehicle, whichever is greater.

The Volkswagen 24-Hour Roadside Assistance program offers the following services for disablements, due to mechanical breakdown or collision:

All Models (except e-Golf):

• Towing to the nearest authorized Volkswagen dealership or authorized VW service facility in cases of mechanical breakdown
• Collision towing
• Battery jump start
• Flat tire service
• Lock-out service
• Fuel delivery service
• Trip interruption benefits

e-Golf:

• Flatbed towing to the nearest VW e-mobility dealership
• Collision towing
• Flat tire service
• Lock-out service
• Out-of-charge service
• Trip interruption benefits

For more information on your VW’s Roadside Assistance coverage, please see the Roadside Assistance Owner’s Guide within your owner’s manual. For immediate assistance in the United States and Puerto Rico, please call Volkswagen 24-Hour Roadside Assistance toll free at 1-800-411-6688.

At the moment, we don’t have a program that will allow you to purchase a VW vehicle directly from one of our factories. But, should you be in the market for a new VW, any of our VW dealerships will be more than happy to assist! Click here to find a dealer near you.

To obtain a copy of the vehicle’s Monroney label, please contact Volkswagen Customer CARE between 8:00 a.m. to 9:00 p.m. EST M-F by clicking here.

Our U.S. Media Site is a great resource for the VW enthusiast in all of us! You can find press releases, photos, videos, and more about all of our current and upcoming vehicles and technologies here .

Volkswagen keys are tied into the security system for all our cars. This is why all keys need to be programmed to the vehicle’s Immobilizer system. Coding a replacement key for your vehicle requires specialized equipment available only to your VW dealer and to certain independent repair facilities and locksmiths that are qualified to make remote control keys.

Here are the details: The vehicle must still be within the New Vehicle Limited Warranty or Certified Pre-Owned (CPO) limited warranty period, the repair must be covered under limited warranty, the breakdown has to occur at least 100 miles away from home, and the vehicle would have to have been deemed unsafe to drive and unable to be repaired the same day. For information on where to submit for reimbursement, please refer to your Roadside Assistance Guide.

Brake assist is a feature that detects when the accelerator pedal is released quickly and the brakes are depressed suddenly with force—both of which indicate an emergency braking situation. In this situation, the brake system will apply extra braking power.

Some devices get along better with your Volkswagen than others. Click here to see if they’re compatible.

Congrats on the new phone! When an iPhone® device is replaced, the new phone may be synced with iTunes® to restore contacts, music, and other information and the new phone may be named the same as the previous phone. Click here for instructions on how to change the name of your new iPhone, so the vehicle can distinguish between the two.

Our navigation provider, HERE maps, has a feedback feature on its website. Click here and in the bottom right corner of the page, click on “feedback” and select “help improve the map.”

Sorry, no. The Premium VIII radio has no adjustments for the picture brightness.

Full instructions can be found in the “Voice Operation” section in your Owner’s Manual.

But here are some easy steps you can follow to try starting your navigation using voice commands:

1. Press the “Talk” button.
2. Wait for the tone.
3. Say the command: “New Destination.”

Always pay careful attention to the road, and do not drive while distracted.

We’ve made this pretty simple. There is no radio code for the new MIB radios. If the vehicle’s battery dies, is disconnected, or is removed, the radio should regain operation when the battery is charged, reconnected, or replaced.

To view steps to set up Android Auto™, please click here .

Instructions for Bluetooth® pairing can be found in the “Operation” section of the Mobile Phone Package booklet in your Owner’s Manual. There’s also a helpful tutorial that will walk you through these steps here .

Depending on the model year of your VW, you can review the “Operation” section of the Mobile Phone Package or the radio/infotainment booklet within your Owner's Manual for more details.

Contact your local Volkswagen dealership to answer your map software question

You’d be surprised! The MIB can support up to 2,000 contacts per compatible phone.

The RNS 315 can hold 180 addresses in its address book. The system also keeps 20 “recent” destinations on a rolling basis – first in, first out. Perfect for anybody with places to go and people to see.

No, when you are using Bluetooth to make or answer a call, it will mute the music you are playing through the MDI cable.

No, European maps are formatted for European Volkswagen navigation systems, which are different from those fitted in North American cars.

The Volkswagen Media Control app available in our 2018-2019 SEL Premium Atlas vehicles allows passengers to interact with the Volkswagen Infotainment system from a connected tablet and vice versa. While the vehicle is not supplying internet services, it allows devices to become linked/connected using a phone or device equipped with a mobile hot spot. Please refer to your Owner's Manual  for details.