myVW Terms of Service
Effective as of June 6, 2024

Highlights

Below for your convenience is a short summary of these “Terms of Service” set forth in this agreement.  These highlights are not a substitute for the complete Terms of Service below, which constitute a legally binding agreement.  Please review the full Terms of Service for details regarding your use of the Service (defined in Terms below).

  1. You will only use the Service in compliance with these Terms of Service (and will ensure the same for additional users).
  2. You will use your Vehicle in a safe and legal manner when using the Service.
  3. We may suspend, modify, or terminate the Service at any time, and you will not be entitled to a refund.
  4. You may cancel the Service at any time, and you will not be entitled to a refund.
  5. You cannot transfer the Service to another person or another Vehicle without our prior consent, use it for commercial purposes, or re-sell it.
  6. You are responsible for maintaining your Vehicle (as defined below) in good working order so that the Service can be provided.
  7. You may not use the Service for illegal, fraudulent, or abusive purposes.
  8. Information collected to provide the Service will be handled in accordance with our Privacy Statement.
  9. The Terms of Service for Volkswagen Car-Net® and Volkswagen Credit Inc. (or other Volkswagen designated financial services provider) are separate, and you are responsible for compliance with either or both when using the respective offerings.
  10. The terms and conditions for service or use of any product, service, or offering provided directly from any Service Partner(s) (as defined below) are separate, and we are not bound or responsible for them, though we encourage review of all applicable terms and conditions.
  11. The Service is provided “as is” without warranties of any kind, and can be limited or discontinued entirely because of technological changes.
  12. We may update or modify the software used to provide the Service at any time although we are not under any obligation to update or modify such software, and we may do this remotely without notifying you or seeking your consent.
  13. If a dispute arises, it will be resolved through arbitration and not through a jury trial or class action lawsuit.
  14. By accepting the Terms of Service during our sign-up process or accessing or using the Service, you are indicating that you have read, understand, and agree to be bound by the Terms of Service set forth below.
  15. We can modify these Terms of Service at any time, and such modifications will become effective and accepted by you upon the earlier of our posting on the website, your continued use of the Service, or following direct notice communication of the modification(s) to you.

Terms of Service
These Terms of Service govern your use of the myVW services (the capabilities of which may vary by vehicle model and model year), including account management (such as Volkswagen financial payments, add-on plan detail, and dealer information); vehicle details (such as videos & guides, service scheduling, warranty information, and personalized accessories); and offers, as well as managing your access to the Volkswagen Car-Net services (together, the “Service”) available with your Volkswagen vehicle (your “Vehicle”) and the hardware and software in your Vehicle (“Equipment”).  Volkswagen Car-Net and Volkswagen Credit Inc., while accessible and manageable through myVW, are governed by separate Terms of Service available at hereOpens an external link and hereOpens an external link.

The Service is provided to you, the Vehicle owner, lessee, or driver (“you” or “your”) by Volkswagen of America, Inc. (“VWoA,” “we,” or “us”), an operating division of Volkswagen Group of America, Inc. (“VWGoA”).  These Terms of Service set forth the agreement between you and VWoA with respect to the Service and are legally binding.  When you accept the Terms of Service during the earlier of completing our sign-up process or when you access or use the Service, you are indicating that you have read, understand, and agree to be bound by these Terms of Service.  Once you accept these Terms of Service, you are responsible for your own compliance with these Terms of Service and for compliance by occupants of your Vehicle and anyone using the Service or your account, whether or not authorized by you.  In addition, your use of the Service is subject to the VWoA Privacy Statement.  The current version of the VWoA Privacy Statement is available on VW.com.  The parent, subsidiaries, and affiliates of VWoA, including but not limited to Volkswagen AG (together with VWoA, the “Volkswagen Companies”) are third-party beneficiaries under these Terms of Service and the protections set forth in these Term of Service, including without limitation, the disclaimers of warranties and limitations of liability, shall extend to them.

Visit www.vw.com/owners

THESE TERMS OF SERVICE CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND US.  IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT USE THE SERVICE.

PLEASE BE ADVISED THAT THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED, WHICH INCLUDE AN AGREEMENT TO SUBMIT ANY DISPUTE RELATED TO THE SERVICES OR THESE TERMS OF SERVICE TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDINGS IN COURT.  THESE TERMS ALSO INCLUDE A JURY TRIAL WAIVER AND A CLASS ACTION WAIVER, WHICH MEANS YOU AGREE NOT TO HAVE A TRIAL BY JURY AND NOT TO PROCEED WITH ANY DISPUTE AS PART OF A CLASS ACTION.  PLEASE SEE SECTION 15 OF THESE TERMS OF SERVICE FOR FURTHER INFORMATION.

1. Changes to Terms of Service
We can change the Services at any time.  We may also modify or update these Terms of Service from time to time, and in the event of a change, will notify you of such change by posting amended terms on the myVW website or otherwise communicating notice of such change(s) to the email address you list with your myVW account.  It is your responsibility to review these Terms of Service periodically.  Continued use of the Service will constitute acceptance of any change.  But you may cancel your Services through your myVW account and terminate these Terms of Service by providing notice of termination to us within 30 days after we have given notice of a material change to these Terms of Service. 

2. Registering with Us
In order to use the full features of the Service you will be required to create a myVW account at www.vw.com/owners.  When you create an account, you must provide accurate and complete information; keep your account and password secure and not disclose them to anyone; and notify us immediately of any breach of security or unauthorized use of your Service or account using the contact information in Section 16 of these Terms of Service.  You will be solely responsible for all activity in your account.

As a part of setting up your myVW account, you acknowledge and agree that you will need to accept or sign a contract that incorporates these Terms of Service on your own behalf or by authorizing your independent VWoA-authorized dealership (“Volkswagen Dealer”), your Volkswagen Customer CARE agent, or another individual, who will be the primary driver of the Vehicle, to act on your behalf. 

When you register with us, you agree for your contact information to be used for: (i) recall and open campaign notification; (ii) survey invitations; (iii) marketing communications; (iv) service reminders and other dealer service marketing; or (v) other purposes described in the VWoA Privacy Statement.  In addition, you agree for us to allow Volkswagen Customer CARE and Volkswagen Dealers to access your information in order to understand your purchase, support, and service history with the Volkswagen brand; Customer CARE or a Volkswagen Dealer may contact you based on this information; you may determine which Volkswagen Dealer can view your information by updating your Preferred Dealer in you myVW account.  At any time, you may opt out of marketing communications or phone contact by (i) updating your communication preferences in your myVW account; or (ii) contacting Volkswagen Customer CARE.

In addition, as the owner of a Volkswagen vehicle, you can activate Volkswagen Car-Net® connected vehicle services within your myVW account to utilize available Car-Net services and add additional vehicle users.  Acceptance of the separate Car-Net Terms of ServiceOpens an external link is required in order to use the Car-Net services.  In addition, use of Car-Net® services requires completion of the Car-Net activation and verification process.

Create a myVW account

3. Selecting Your Preferred Dealer
After you have created a myVW account, you can select your preferred dealer.  This will:  (i) enable you to schedule service with that dealer from your myVW account; (ii) populate offers from that dealer in your myVW account; (iii) inform which dealer is listed on email communications from VWoA; (iv) govern which dealer has access to your vehicle information; (v) and determine which dealer will send you service communications, such as service reminders, coordinated by VWoA.

4. Use of Your Vehicle Identification Number
When you provide your Vehicle Identification Number (VIN), you agree that VWoA can use this to provide you with information in your myVW account related to your vehicle; this information includes, but is not limited to:  (i) service history; (ii) warranty coverage status; (iii) carefree maintenance status; (iv) roadside assistance coverage status; (iv) VW Care maintenance status; (v) over-the-air update reports; and (vi) multi-point inspection reports.

5. Accessing Your VCI Account Through myVW
After you have created a myVW account, you can use the myVW web portal to access your Volkswagen Credit, Inc. information and manage your account, such as accessing your balance, paying your bills, and setting up automatic payments. While viewable from your myVW portal, the information in your VCI account will not be shared with VWoA and its affiliates.  All VCI data will be governed by the VCI Privacy Statement and VCI Terms of Service found at www.vwcredit.com/Public/PrivacyNoticeOpens an external link and www.vwcredit.com/public/onlineconsentOpens an external link

Learn more about the VCI Privacy PolicyOpens an external link

6. Termination, Suspension, Reactivation, Change and Transfer of Service

  1. Our Rights to Suspend or Terminate the Service
    We can decide to either suspend or terminate the Service without warning, or issue a warning, at any time for any reason in our discretion, including for network or system maintenance, improvement, congestion, or failure; for Equipment failure or malfunction; or if we suspect your Service (in whole or in part) is being used for any unauthorized or inappropriate purpose, as a result of your breach of these Terms of Service or for reasons unrelated to you or your account with us.  If suspension or termination of the Service occurs for any reason, you acknowledge and agree that you may not be able to access the Service, including the emergency services.  If we elect to terminate your Services (in whole or in part) as a result of your breach of these Terms of Service or unauthorized use of the Services or Equipment or any other reason, you will not be entitled to any refunds or credits.  In addition, if we are advised by your financing company or any Volkswagen Company that you no longer own or lease your Vehicle, we may terminate your Service.

    Availability of the Service is also subject to certain technologies or services (provided outside our control) remaining commercially available for the Service period (including technologies provided by Wireless Service Providers), and such availability is not guaranteed or subject to any warrant coverage. Please consult your Vehicle’s warranty documentation for more information on warranty coverages and important limitations and exclusions.

  2. Your Right to Cancel the Service
    You may cancel the Service at any time by deleting your myVW account, but certain Services may continue until the expiration of your current paid subscription plan(s).  Please refer to your myVW account for more information.
  3. Reactivation of Service
    If you voluntarily delete your myVW account, you can create another myVW account at any time.  However, if your myVW account was terminated or suspended by us, you do not have any right to have your Service reactivated, even if you cure any of the issues that resulted in the termination or suspension of your Service.  It is solely our decision as to whether to allow you to have Service again.
  4. Transfer of Service, Sale of Vehicle, and Termination of Lease
    If you sell your Vehicle or terminate your lease, you must delete the vehicle from your myVW account.  We may communicate with you about the Service by providing you with messages through the Equipment in your Vehicle.  If you fail to notify us of a sale or transfer of your Vehicle or termination of your lease, we may continue to send messages to the Equipment in your Vehicle.  We are not responsible for any privacy related damages that you or others may suffer as a result of such a failure to notify us of a sale or transfer of your Vehicle.

7. Authority to Use, Terminate, Change or Transfer Your Service
We will only accept requests from you (or from someone we believe is you, or someone with your authorization, such as your authorized agent) to use, activate, cancel, change, reactivate, or transfer the Service.  You agree that we can assume that anyone who provides your registration information is authorized to act on your behalf, and that we shall have no responsibility or liability for anything that may arise from our providing of any services to, or acting upon instructions from any such individual, even if such individual is not, in fact, authorized by you to use the Service or your account.  You should notify us immediately of any breach of security or unauthorized use of your Service or account using the contact information in Section 16 of these Terms of Service.

8. Your Responsibilities

  1. Your Responsibility for the Proper Operation of Your Vehicle and Proper Use of the Service

    YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF OR ANY RELIANCE UPON ANY INFORMATION OR CONTENT AVAILABLE THROUGH THE SERVICE IS SOLELY AND COMPLETELY AT YOUR OWN RISK AND RESPONSIBILITY.  IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT YOU (AND/OR ANY OTHER OCCUPANT OF YOUR VEHICLE) FOLLOW INSTRUCTIONS FOR USE OF THE SERVICE AND EXERCISE GOOD JUDGMENT AND OBEY TRAFFIC AND ALL OTHER APPLICABLE LAWS AND REGULATIONS, WHEN OPERATING YOUR VEHICLE; USING THE EQUIPMENT AND SERVICE; AND/OR EVALUATING WHETHER THE USE OF ANY OF THE SERVICE (OR THE ROUTING AND DIRECTION DATA YOU RECEIVE) IS SAFE AND LEGAL UNDER THE CIRCUMSTANCES.

  2. Your Responsibility for Insuring Your Vehicle

    The Service is provided to you as a convenience.  The Service does not constitute insurance and you should not rely on it to limit the potential for loss, theft, or damage to your Vehicle or property.  You are solely responsible for obtaining and maintaining any and all insurance for your Vehicle, your passengers, and your property.  No insurance company or insurer will be entitled to any right of subrogation against us or our Service Partners.

  3. Your Responsibility for Maintaining Your Vehicle

    In order for us to provide the Service, the Equipment in your Vehicle must be in good working order and your Vehicle must have a working electrical system and adequate battery power.  The Service may not work if you try to modify the Equipment or add any equipment or software in or to your Vehicle that is not expressly authorized by us or is not compatible with the Equipment or Service.  You may need to adjust your use of other Vehicle features, such as adjusting the volume of your radio to hear the audio portions of the Service.  You are solely responsible for the proper maintenance of your Vehicle and its systems (including the Equipment) and for keeping them in good working order and in compliance with these Terms of Service and all applicable laws.

  4. No Illegal, Fraudulent or Abusive Use of the Service

    You may not use the Equipment, the Service, the myVW portal on vw.com, or the myVW mobile application in any way that is illegal, fraudulent, or abusive, including to harass, threaten, abuse, defame, or slander, any individual or entity.  You may use our emergency services only for actual emergencies and legitimate vehicle assistance needs.  You may not use the Service in a manner that interferes with any other customer’s use of our Service or our provision of our Service to our other customers.  You agree you will not abuse or do anything to damage our or any of our Service Partners’ respective business, operations, services, reputation, employees, equipment, property, or facilities.  You further agree that you will not harass, threaten, or use vulgar and/or inappropriate language towards any customer service representatives.

  5. No Commercial Use or Resale of the Service

    The Service, including the messages, data, information, content, or other material provided as part of the Service, are provided only for your non-commercial use, and not for re-sale.  Certain information you receive through the Service belongs to us or our Service Partners (or other third parties) and may be subject to one or more copyrights, trademarks, service marks, patents, or other legal protections.  You may not (and may not permit or cause any other party to) sell or resell or otherwise use the Service or any information provided through the Service for commercial purposes, nor may you reproduce, copy, modify, attempt to reverse engineer, make derivative works from, or otherwise display or distribute information provided through the Service.

  6. No Rights to Telephone Numbers or Other Addresses

    You have no property right in any number address or other communication identifier that may be assigned to you or to the Equipment in connection with the Service.  Any such number, address, or identifier may be changed from time to time.

  7. Your Responsibility for Others Who Use Your Vehicle

    You are solely responsible for those who use the Service in your Vehicle or use of your authentication information, even if you later claim the use was not authorized, and you will be responsible and promptly pay for any charges arising from such use, and any damages to or expenses incurred by us or any of our Service Partners as a result of such use.  Neither we nor any Service Partner has any obligation to inquire about the authority of anyone using your Vehicle or other information that can be used to identify your account to request, modify, or use the Service for your Vehicle.  You are responsible for the security of any passwords you use to access the Service.  We will make any changes to your account or charge you for any amounts authorized by a person who provides your authentication information.

  8. Contact Information

    It is your sole responsibility to ensure that we have the most up-to-date and accurate contact information for you at all times. (i.e., email address, mailing address, mobile phone number).  Any notice we send you will be sent to your last known residence or electronic mail address as shown on our records.  Any written notice from us will be considered given when we send it by email to the email address you have provided to us that is then in our records, or two days after we mail it to you at the most current billing address we have on file for you.  Any oral notices will be considered given when we call you or when you call us toll-free at 1 (800) 822-8987 to speak with a live customer service representative.

  9. Protecting Login Credentials

    It is your sole responsibility to safeguard your authentication information and not share it with any third-party for use in accessing your online account.  Neither we nor any Service Partner has any obligation to inquire about the authority of anyone using your Vehicle or other information that can be used to identify your account to request, modify, or use the Service for your Vehicle.

    You are responsible for the security of any passwords you use to access the Service.  We will make any changes to your account or charge you for any amounts authorized by a person who provides your authentication information.

    SHARING YOUR AUTHENTICATION INFORMATION WITH THIRD PARTIES IS NOT PERMITTED BY THESE TERMS OF SERVICE AND MAY LEAD TO A BREACH OF YOUR PRIVACY, INCLUDING, BUT NOT LIMITED TO, YOUR LOCATION AND DRIVING HISTORY INFORMATION, AND YOUR PERSONAL INFORMATION.  ADDITIONALLY, SHARING YOUR AUTHENTICATION INFORMATION MAY LEAD TO YOUR LOSS OF CONTROL OF THE VEHICLE’S CONNECTED SERVICES.  We and our Service Partners reserve the right to limit or discontinue service if we suspect that your authentication information is being used by a third party, even if you intentionally shared your authentication information.

9. Use of Certain Service Features
Please see the separate Volkswagen Car-Net Terms of ServiceOpens an external link to understand specific connected vehicles services and features, such as locating a lost or stolen Vehicle, emergency assistance, and service and content providers.

10. How the Service Works, Our Service Partners, Restrictions and Limitations

  1. Our Service Partners

    We work with many different affiliated or third-party companies, individuals, and government entities to provide you with the Service.  These parties are collectively referred to in these Terms of Service as our “Service Partner(s)” and may include providers of the wireless networks on which the Service relies (“Wireless Service Providers”), emergency response service providers (“Response Provider(s)”), and content providers (“Content Providers”).  In some cases, one or more of the Volkswagen Companies may be a Service Partner.  In the event that any of our Service Partners impose additional terms and conditions on the services they provide, by accessing such services you agree to comply with any additional terms and conditions imposed by them, which will be available on the myVW website. Some of our Service Partners may use your personal information for their own purposes. We are not responsible for these Service Partners’ practices. For more information on how these Service Partners use your information, please review their privacy statements.

  2. Software

    We use software in connection with the Service.  We (or our Service Partners) own or have rights to all such software, and you do not acquire any rights in such software other than the right to use such software as reasonably necessary for you to use the Service as may be further specified and permitted as a part of your Service Plan and these Terms of Service.  We (or our Service Partners) may update or modify the software contained in your Vehicle’s systems or the Equipment from time to time but are not under any obligation to update such software.  We may do this through in-dealership service or remotely (over-the-air) without notifying you or seeking your consent.  But we do not guarantee that your Vehicle’s systems or Equipment will receive updates.  If installed, these software updates and modifications may affect or erase data that you have previously stored on the Equipment in your Vehicle (such as specific route or destination information).  We are not responsible for any lost or erased (or otherwise affected) data, information, or content and you are solely responsible for the data, information, and content that you may have downloaded, uploaded, transmitted, or otherwise stored from, to, on, or through the Equipment or Service.

  3. Points of Interest

    The Service may use various, connected third-party services and Content Providers to make it easier to search for numerous points of interest (“POI”), e.g., charging stations, fuel prices, parking information, weather, travel information, train information, flight information, restaurant search, hotel search, and other available information through the browsing capabilities of the Vehicle’s systems or Equipment.  In connection with this search feature, your Vehicle’s systems or Equipment may send various data or categories of data to us or our Service Partners.  You may also receive an “offer icon” next to certain POIs that you search for indicating that special offers and promotions are available.  Please review your Vehicle manual for more information.  See also below for more information about our privacy practices.

  4. Events Beyond Our Control

    Various conditions beyond our control may prevent or delay us from providing Service to you or affect or limit the quality of the Service.  Some examples are atmospheric, geographic, or topographic conditions (such as tall buildings, hills, or tunnels), damage to or failure to maintain your Vehicle or the Equipment in good working order, government laws, rules, or regulations, failure, congestion, or outages of utility or wireless networks (including interruption of cellular service or interference from multiple connected mobile devices), war, an act of God, natural disaster(s), inclement weather, and labor strikes.  In the event of any of the foregoing, we may, in our discretion, suspend or terminate the Service (in whole or in part) or terminate your Service Plan, without notice to you and without any additional liability.  We are also not responsible for delay or failure in providing Service due to conditions beyond our control and you are not entitled to credit or a refund as a result of any such delay or failure.

    In the event of any regulatory, governmental, or other legally-compelled changes, or discontinuation or change of necessary telecommunications systems and services (e.g., if our Wireless Service Provider terminates or restricts wireless services of the type used by your Vehicle’s Equipment), we are not responsible for designing, developing, or making available any replacement Equipment to allow you to continue to receive the Service.  However, if we or any third party does make replacement Equipment available, you are solely responsible for replacing, as well as the cost of replacing, any Equipment that is necessitated as a result of such change or discontinuation, except that if such change occurs during your Vehicle’s base warranty period – while you will still be responsible for the cost of such replacement, we will be responsible for obtaining and providing you with the necessary replacement materials (if applicable).

  5. Voice Recognition

    Voice recognition software, which may be able to recognize different voices, accents, speech patterns, and words, may be used in connection with the Service.  We do not represent or guarantee that such software will recognize or work with your or others’ voices, accents, or speech patterns, or recognize some or all words, some or all of the time.

    Additionally, the voice recognition software may integrate products or services that use artificial intelligence tools, including but not limited to ChatGPT or similar third-party service providers, to supplement the voice recognition and voice command capabilities of the Service (“AI Feature(s)”).  You acknowledge that your use of such features will also be subject to the terms and conditions of the applicable AI Feature(s), and you assume all risks associated with the use of any AI Feature(s) that are incorporated into the Service.  You also acknowledge that as a result of the Service’s use of AI Feature(s), the output provided via the Service’s voice command capability may not be completely accurate, error-free, or up to date.  You therefore acknowledge and agree that the use of the AI Feature(s) and that any actions taken or reliance on such features, are at your own risk.  Additionally, you acknowledge that the AI Feature(s) may not dynamically (in “real time”) retrieve information and that, consequently, the output provided to you may not account for events, updates, or other facts that have occurred or become available after the AI Feature(s) were trained.  In addition, you agree to not use the AI Feature(s) in a way that compromises the safety of others including but not limited to any unsafe uses while operating your Vehicle, or use that is not in compliance with applicable laws.

  6. Push and Mobile Device Notifications
    The Service may offer push notification or other mobile communication capabilities.  In particular, when you install the myVW mobile application, you agree to receive notifications, including push notifications, from us on your device.  We may contact you by push notification to send you additional information about myVW, the Service, your Vehicle, marketing communications, or other services and information.  You acknowledge and consent to receiving messages or push notifications from myVW and even when you are not actively using the myVW mobile application.  You may choose whether or not to continue receiving push notifications by adjusting your device’s settings.

    We advise against using any hand-held device, including viewing of any mobile device push notifications, while driving or otherwise operating your Vehicle or any vehicle.

  7. User-Generated Content
    You may be permitted to upload images through the Services, including the option of customizing your vehicle user profile with use of your own profile photo or image.  Only you are permitted to create and edit your profile picture if it contains your name or likeness.

    When you upload content, you grant us an irrevocable, non-exclusive, transferable, sub-licensable, perpetual, worldwide, royalty-free license to use and incorporate into any of our software, Services, or other products, and to copy, modify, adapt, reproduce, create derivative works based upon, publicly display, publicly perform, and distribute your content.  You are solely responsible for all your user content and for any associated rights clearance.  You represent and warrant that:  (i) you own all your user content or you have all rights that are necessary to grant us the license rights in your user content under these Terms of Service; and (ii) neither your user content, nor your use and provision of your user content to be made available through the Services, nor any use of your user content by us on or through the Services will infringe, misappropriate, or violate a third party's intellectual property rights, rights of publicity or privacy, include offensive, obscene, or hateful content, spoof or misuse the identify of another person, or result in the violation of any other applicable law or regulation.  You can remove your user content by deleting it.  We have the right to remove, disallow, block, or delete any content which in our sole opinion is defamatory of any person, obscene, discriminatory, offensive, pornographic, hateful, inflammatory, objectionable, or which may expose us or our Service Providers to any harm or liability of any type.

11. Collection and Use of Your Vehicle and Subscriber Data
For information on our data collection, sharing, and use practices, please refer to the VWoA Privacy Statement, available through www.vw.com/privacyOpens an external link, which is incorporated herein by reference.

Learn more about PrivacyOpens an external link

12. Disclaimer of Warranties
NEITHER WE NOR OUR SERVICE PARTNERS WARRANT OR GUARANTEE THAT SERVICE WILL BE AVAILABLE AT ANY SPECIFIC TIME OR AT ALL TIMES OR TO ANY GEOGRAPHIC LOCATION, OR THAT THE SERVICE WILL BE PROVIDED WITHOUT INTERRUPTION, DELAY, OR ERROR.  NEITHER WE NOR ANY OF OUR SERVICE PARTNERS MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, ABOUT (1) THE EQUIPMENT OR ANY OTHER HARDWARE OR SOFTWARE USED WITH THE SERVICE, (2) THE SERVICE, (3) NONINFRINGEMENT, OR (4) ANY DATA, CONTENT, OR INFORMATION (INCLUDING ANY POI) OR OTHER SERVICES PROVIDED THROUGH THE SERVICE.  THIS INCLUDES, WITHOUT LIMITATION, WARRANTIES OF SECURITY, TITLE, CONTENT, QUALITY, ACCURACY, TIMELINESS, COMPLETENESS, CORRECTNESS, RELIABILITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE.  ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED BY THESE TERMS OF SERVICE.  WE EXPRESSLY DISCLAIM ANY AND ALL EXPRESS AND IMPLIED WARRANTIES.

The only warranties applicable to the Equipment in your Vehicle are those extended as part of your purchase or lease of your Vehicle.  Such warranty does not cover the Service, in whole or in part.

13. Limitation of Liability
BY ENTERING INTO THESE TERMS OF SERVICE OR BY USING THE EQUIPMENT OR SERVICE, YOU ARE WAIVING CERTAIN RIGHTS, AND YOU ARE PROVIDING YOUR EXPRESS CONSENT TO VARIOUS ACTIONS TO BE TAKEN BY US, VOLKSWAGEN COMPANIES AND OUR SERVICE PARTNERS (AS DESCRIBED HEREIN).

Neither we, nor any Volkswagen Company nor our Service Partners assume any risk or responsibility for your use of the Service, or any of the information or other content (including any POI or third-party advertisement) provided as part of the Service.  You acknowledge and agree that neither we, any Volkswagen Company, nor any of our Service Partners are liable for dropped calls or interrupted service, or for problems caused by or contributed to by you, by any third-party, by buildings, hills, tunnels, network congestion, atmospheric conditions, acts of God or natural disaster, or by any other conditions or circumstances out of our control (as further described above in Section 9(e) of these Terms of Service).  Neither we nor any Volkswagen Company nor any of our Service Partners assume any responsibility or liability for the use or interpretation of any AI Feature(s) integrated into the Service, and we disclaim any liability for damages or losses resulting from the use or reliance on such AI Feature(s).

In addition, neither we, any Volkswagen Company, nor our Service Partners are liable:  (1) for our inability to contact any Service Partner or other party in any particular situation (including any emergency personnel); (2) for any act or omission of any other company furnishing a part of our Service or any Equipment provided for such Service; (3) for errors or omissions of any vendors, dealers or manufacturers participating in offers or advertisements made through us; or (4) for any damages that result from or arise out of the use, installation, repair or maintenance by you (or by any person you authorize) of the Equipment or Service, or any product or service provided by or manufactured by third parties.

IF WE, ANY VOLKSWAGEN COMPANY, AND/OR ANY OF OUR SERVICE PARTNERS ARE FOUND TO BE LIABLE TO YOU FOR ANY REASON, YOU AGREE THAT THE MAXIMUM, AGGREGATE LIABILITY OF US, ANY VOLKSWAGEN COMPANY, AND OUR SERVICE PARTNERS TO YOU, AND YOUR EXCLUSIVE REMEDY UNDER ANY THEORY OR FOR ANY CAUSE WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, ANY FAILURE OR DISRUPTION OF SERVICE PROVIDED UNDER THESE TERMS OF SERVICE, FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, OR PRODUCTS LIABILITY), SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE PORTION OF THE SERVICE RATES CHARGED TO YOU FOR THE SERVICE THAT ARE THE SUBJECT OF THE CLAIM FOR THE PERIOD OF SERVICE DURING WHICH ANY RESULTING DAMAGES OCCURRED.  YOU ACKNOWLEDGE AND AGREE THAT NEITHER WE, NOR ANY VOLKSWAGEN COMPANY, NOR ANY SERVICE PARTNER WOULD HAVE AGREED TO PROVIDE THE SERVICE OR EQUIPMENT TO YOU WITHOUT YOUR AGREEMENT TO THIS LIMITATION.  YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE DAMAGES CAP SET FORTH IN THIS PARAGRAPH SHALL BE THE SOLE AND EXCLUSIVE LIABILITY OF US, ANY VOLKSWAGEN COMPANY, AND OUR SERVICE PARTNERS TO YOU.

IN NO EVENT SHALL WE, ANY VOLKSWAGEN COMPANY, OR OUR SERVICE PARTNERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR, AND YOU CANNOT RECOVER ANY, (A) PUNITIVE, EXEMPLARY, TREBLE, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUE (REGARDLESS OF WHETHER WE, ANY VOLKSWAGEN COMPANY OR OUR SERVICE PARTNERS HAVE BEEN NOTIFIED THAT SUCH LOSS MAY OCCUR); OR (B) ATTORNEY'S FEES.  YOU AGREE NOT TO MAKE, AND TO WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, COMPENSATORY DAMAGES AS LIMITED ABOVE.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THOSE PARTICULAR LIMITATIONS MAY NOT APPLY TO YOU.

IN NO EVENT SHALL WE, ANY VOLKSWAGEN COMPANY, OR OUR SERVICE PARTNERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY SERVICE INITIATED WITH YOUR AUTHENTICATION INFORMATION BY A THIRD PARTY.

You understand and agree that the Volkswagen Companies and our other Service Partners, including without limitation the Wireless Service Providers, shall have no legal, equitable, or other liability of any kind to you in any event, regardless of the form of the action, whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise relating to or arising from the Service, and you waive any and all such claims or demands.  If any Volkswagen Company or any of our other Service Partners is involved in any problem, you also agree to any limitations of liability that such entity imposes on its customers.

14. Indemnification; Release
You agree to indemnify and hold harmless us, each Volkswagen Company and each of our Service Partners, including Wireless Service Providers, and each of our or their respective affiliates, officers, directors, agents, partners, and employees, from and against any and all liabilities, settlements, penalties, claims, causes of action, and demands (including any costs, expenses, or attorneys’ fees on account thereof) (collectively “Claims”) irrespective of the nature of the cause of such Claims, alleging loss, costs, expenses, damages, or injuries (including without limitation, Claims for libel, slander, or any property damage, personal injury, or death), arising in any way, directly or indirectly, in connection with your (or any occupant of your Vehicle) violation of these Terms of Service or your (or any occupant of your Vehicle) alteration, use counter to instructions, misuse, or failure to use the Service or Equipment.

You agree that the limitations of liability and indemnities in these Terms of Service will survive even after your Service Plan has ended and your Service has terminated.  These limitations of liability apply not only to you, but to anyone using your Vehicle, the Equipment, or the Service, to anyone making a claim on your behalf, and to any claims made by your family, employees, customers, or others arising out of or relating to any Service that we or our Service Partners provide or the Equipment.

WITHOUT LIMITATION OF THE GENERALITY OF THE FOREGOING, YOU FURTHER AGREE TO RELEASE US, EACH VOLKSWAGEN COMPANY, AND EACH SERVICE PARTNER FROM ALL CLAIMS, LIABILITIES, AND LOSSES IN CONNECTION WITH THE SERVICE AND/OR EQUIPMENT, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DATA COMPROMISE, PERSONAL INJURY, OR PROPERTY DAMAGE ARISING FROM THE TOTAL OR PARTIAL FAILURE OF PERFORMANCE OF THE SERVICE, EVEN IF CAUSED BY THE NEGLIGENCE OF US, ANY VOLKSWAGEN COMPANY, ANY OTHER SERVICE PARTNER, OR THE MALFUNCTION OF THE EQUIPMENT.  YOU AGREE THAT THIS RELEASE EXTENDS TO ANY PARTY CLAIMING UNDER YOU AND THAT NO INSURANCE COMPANY WILL HAVE ANY RIGHT OF SUBROGATION.

15. Dispute Resolution
YOU AND WE AGREE THAT IN THE EVENT OF ANY DISPUTES BETWEEN US, WE WILL FIRST TRY TO RESOLVE IT BY TALKING WITH EACH OTHER.  IF WE ARE UNSUCCESSFUL IN RESOLVING OUR DISPUTES IN THIS MANNER WITHIN A REASONABLE TIME PERIOD, YOU AND VWOA EACH AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY LAW:  (1) ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE, OR TO ANY PRODUCT OR SERVICE PROVIDED UNDER OR IN CONNECTION WITH THESE TERMS OF SERVICE, WILL BE SETTLED BY INDEPENDENT ARBITRATION INVOLVING A NEUTRAL ARBITRATOR AND ADMINISTERED BY THE BETTER BUSINESS BUREAU (“BBB”) UNDER BBB ARBITRATION RULES, AS MODIFIED BY THESE TERMS OF SERVICE.  BBB RULES AND FEE INFORMATION ARE AVAILABLE FROM US OR THE BBB.  ARBITRATION IS NOT A COURT PROCEEDING.  THE RULES OF ARBITRATION DIFFER FROM THE RULES OF COURT.  THERE IS NO JUDGE OR JURY IN AN ARBITRATION PROCEEDING; (2) EVEN IF APPLICABLE LAW PERMITS CLASS ACTIONS OR CLASS ARBITRATIONS, YOU EXPRESSLY WAIVE ANY RIGHT TO PURSUE ON A CLASS BASIS ANY SUCH CONTROVERSY OR CLAIM AGAINST VWOA, ANY VOLKSWAGEN COMPANY, OR ANY OF OUR SERVICE PARTNERS, OR ANY OF OUR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, AGENTS, PARTNERS, LICENSORS, EMPLOYEES, OR PREDECESSORS IN INTEREST.  IF MULTIPLE CLAIMS ARE JOINED IN ONE ACTION, SOME OF WHICH WOULD NOT BE SUBJECT TO ARBITRATION, THE LATTER CLAIMS MUST BE STAYED UNTIL ANY CLAIMS IN THAT ACTION THAT ARE SUBJECT TO ARBITRATION HAVE BEEN RESOLVED.  IF CLAIMS ARE ASSERTED AGAINST MULTIPLE PARTIES, SOME OF WHOM ARE NOT REQUIRED TO ARBITRATE, THE CLAIMS SUBJECT TO ARBITRATION MUST BE SEVERED.  HOWEVER, YOU RETAIN YOUR RIGHT TO FILE A COMPLAINT WITH ANY REGULATORY AGENCY OR COMMISSION; (3) NO ARBITRATOR HAS AUTHORITY TO AWARD RELIEF IN EXCESS OF WHAT THESE TERMS OF SERVICE PROVIDE, OR TO ORDER CONSOLIDATION OR CLASS ARBITRATION, EXCEPT THAT AN ARBITRATOR DECIDING A CLAIM ARISING OUT OF OR RELATING TO A PRIOR AGREEMENT MAY GRANT AS MUCH SUBSTANTIVE RELIEF ON A NON-CLASS BASIS AS SUCH PRIOR AGREEMENT WOULD PERMIT.  IN ALL ARBITRATIONS, THE ARBITRATOR MUST GIVE EFFECT TO APPLICABLE STATUTES OF LIMITATIONS AND WILL DECIDE WHETHER AN ISSUE IS ARBITRABLE OR NOT.  IN A LARGE/COMPLEX CASE ARBITRATION, THE ARBITRATORS MUST ALSO APPLY THE FEDERAL RULES OF EVIDENCE AND THE LOSING PARTY MAY HAVE THE AWARD REVIEWED BY A REVIEW PANEL CONSISTING OF THREE (3) ARBITRATORS; AND (4) IN THE EVENT THAT THE FOREGOING ARBITRATION REQUIREMENTS DO NOT APPLY, YOU AND VWOA EACH WAIVE, TO THE FULLEST EXTENT ALLOWED BY LAW, ANY TRIAL BY JURY AND A JUDGE WILL DECIDE ANY AND ALL DISPUTES.

16. Contact Information
You may notify us by postal mail (Volkswagen Customer CARE, 3800 Hamlin Road, Auburn Hills, MI 48326), phone at 1 (800) 822-8987, or by electronic means (via the myVW websiteOpens an external link).  Such notices will be considered effective after we receive them.

Any notice that we send you will be sent to your last known residence or electronic mail address as shown on our records.  It is your sole responsibility to ensure that we have the most up-to-date and accurate contact information for you at all times.  Any written notice from us will be considered given when we send it by email to the email address that you have provided to us that is then in our records, or two days after we mail it to you at the most current billing address that we have on file for you.  Any oral notices will be considered given when we call you or when you call us toll-free at 1 (800) 822-8987, or you speak with a live customer service representative.

Calls with our customer service representatives, emergency personnel, or the police may be monitored or recorded for quality assurance, issue resolution, maintaining service, training, or promoting or providing services.  Our and our Service Partners’ customer service representatives may remain on the line while conferencing in a third-party to assist in completing a service request.  You (for yourself and your Vehicle’s occupants and anyone else acting or using the Service on your behalf): (1) expressly consent to the monitoring and recording activities described herein, and (2) release us and our Service Partners from claims, liabilities, and losses resulting in connection with any such monitored and/or recorded communications.

17. Miscellaneous Terms

  1. The Laws Governing Our Relationship

    To the full extent legally permissible, these Terms of Service and any disputes arising out of or relating to it or the Equipment or Service will be governed by the laws of the Commonwealth of Virginia, wherever filed without regard to conflicts of laws principles and subject to arbitration as set forth above.  In the event that the arbitration requirements of this agreement are inapplicable or unenforceable, any complaint or other legal action concerning these Terms of Service shall be interpreted under the laws of the Commonwealth of Virginia and shall be subject to the jurisdiction of the courts of the Commonwealth of Virginia.  Complaints, arbitration, or other legal actions involving California customers will be interpreted under the laws of the State of California and will be subject to the jurisdiction of the courts of the California county in which the customer primarily uses the Service.

  2. Entire Agreement

    These Terms of Service (including the separate Volkswagen Car-Net Agreement, Privacy Statement, and any other document or policy incorporated by this Agreement) are the entire agreement between you and us.  It supersedes all other agreements, communications, or representations, oral or written, between us, past or present.  We are not responsible for any statements, agreements, representations, warranties, or covenants, oral or written, including, without limitation, any statements from third parties concerning or relating to the Equipment or the Service provided to you pursuant to these Terms of Service or your Service Plan, unless such statements, agreements, representations, warranties, or covenants are expressly contained in or incorporated in these Terms of Service.  You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually.  You may make such a request by contacting us via the contact information below.

  3. Effect of Termination of Terms of Service

    Even if you delete your myVW account and discontinued use of the Service, the provisions of these Terms of Service will continue to govern any disputes arising out of or relating to it.  These Terms of Service will also be binding on your heirs and successors and on our successors.  In addition to any other provisions identified herein as surviving termination, the following provisions of these Terms of Service shall survive termination:  Sections 4, 5, 6, 7, 8, and 11 through 17.

  4. Waiver; Severability

    No waiver of any part of these Terms of Service, or of any breach of it, in any one instance will require us to waive any other instance or breach.  If any part of these Terms of Service is declared invalid or unenforceable, all other parts of these Terms of Service are still valid and enforceable.

  5. Relationship Between Parties

    Notwithstanding anything else herein, these Terms of Service do not create any fiduciary relationships between you and us, or between you and any Volkswagen Company or any of our other Service Partners.  These Terms of Service also do not create any relationship of principal and agent, partnership, or employer and employee between you and us or between you and any Volkswagen Company or any of our Service Partners.

  6. Third-Party Beneficiaries

    Without limitation of anything else set forth herein and unless you enter into a direct contractual relationship with a particular Service Partner, you have no contractual relationship whatsoever with any of our Service Partners, including Wireless Service Providers, and these Terms of Service do not give you any rights against any Volkswagen Company or any Service Partner.  You are not a third-party beneficiary of any agreement between us and any of our Service Partners.  As noted, Service Partners may have their own terms or conditions that govern delivery or performance of their respective service(s) or provision of a particular product.  None of our Service Partners has any legal, equitable, or other liability of any kind to you under these Terms of Service.  You expressly waive any and all claims or demands for such liability.  Our Service Partners are third-party beneficiaries of these Terms of Service.

  7. Links

    The Service may offer or contain links to other sites, including, among others, those of advertisers, other third parties, and companies whose trademarks may appear on the site.  We are not responsible for the information collection practices or the content of the sites to which we link, or for content and information collection practices of the Web sites and online services belonging to our Service Partners.

  8. Assignment

    We can assign these Terms of Service, in whole or in part, to any individual or entity we choose, at any time, without notice to you, in our sole discretion.

  9. Export

    You agree to comply with all applicable trade regulations and export control laws both domestic and foreign and to allow any information you provide to be used for the purpose of ensuring export compliance.  The Equipment and the Service, and any underlying information accessed or transferred by you using the Service, may be subject to U.S. export controls, including the Export Administration Act (50 U.S.C. § 2401, et seq.) and the Export Administration Regulations (50 C.F.R. § 730-774), as well as the import regulations of other countries.  You agree not to export or re-export any such Equipment, software, or information to any foreign country.  Any information transferred by you using the Service or the Equipment to any foreign country, entity, or person must comply with the U.S. Export Administration Act and the Export Administration Regulations.

  10. Intellectual Property
    The Service is protected by the United States and international copyright laws and may be subject to other intellectual property protections, including patent and trademark rights.  You may not (or permit or cause any other party to) reproduce, copy, distribute, modify, make derivative works from, perform, broadcast, display, transmit, reuse, re-post, use (except as expressly permitted herein), or claim any right in any aspect of the Service, including the content, text, images, audio, and video, without our express, prior written permission.

  11. Trademarks
    Any trademarks, logos, and service marks (collectively, “Marks”) displayed in connection with the Services are the registered and/or unregistered trademarks of Volkswagen Group of America, Inc. or other third parties.  Nothing contained in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use or display any Mark or any variation thereof without the written permission of Volkswagen Group of America, Inc. or the other owner thereof.  Your use of Volkswagen Group of America, Inc.’s Marks is strictly prohibited.

  12. Your Comments

    We welcome feedback concerning this Terms of Service.  Please contact us with your comments and questions at 1 (800) 822-8987.

For more information, call 1 (800) 822-8987 or go to www.vw.com/contact.

"Car-Net" is a registered trademark of Volkswagen Group of America, Inc.

“myVW” is a registered trademark of Volkswagen Group of America, Inc.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Android" and "Google" are trademarks or registered trademarks of Google Inc.

 ©2021-2025 Volkswagen of America, Inc.