Your first invoice will be mailed to you. It’s possible, however, that your payment due date beats its arrival. If you are concerned about your approaching payment, we highly recommend you make your initial payment prior to receiving your account information in the mail. Do this in one of two ways:

• One-time payment over the phone. This can be done through our automated phone system or by speaking directly to a Customer Experience Representative.
• Mail a check. Please include your Volkswagen Credit account number and send your payment to the payment address on your monthly billing statement. Payments initiated Monday through Saturday before 11:59 p.m. CST will be credited to your account the same business day. Payments initiated on Sundays and bank holidays before 11:59 p.m. CST will be credited to your account on the second business day after the payment is made.

The easiest way to pay. You can sign up for automatic payments through My Account or contact us to have an enrollment form sent to you.

We do not accept debit or credit cards as a form of monthly payment.

Simply log in to My Account and make a payment anytime.

Please reference your Volkswagen Credit account number and the payment address on your monthly billing statement.

This can be done through our automated phone system or by speaking directly to a Customer Experience Representative.

Please include your Volkswagen Credit account number and send your payment to the payment address on your monthly billing statement. Payments initiated Monday through Saturday before 11:59 p.m. CST will be credited to your account the same business day. Payments initiated on Sundays and bank holidays before 11:59 p.m. CST will be credited to your account on the second business day after the payment is made.

Your first invoice will be mailed to you. It’s possible, however, that your payment due date beats its arrival. If you are concerned about your approaching payment, we highly recommend you make your initial payment prior to receiving your account information in the mail. Do this in one of two ways:

• One-time payment over the phone. This can be done through our automated phone system or by speaking directly to a Customer Experience Representative.
  
• Mail a check. Please include your Volkswagen Credit account number and send your payment to the payment address on your monthly billing statement. Payments initiated Monday through Saturday before 11:59 p.m. CST will be credited to your account the same business day. Payments initiated on Sundays and bank holidays before 11:59 p.m. CST will be credited to your account on the second business day after the payment is made.

There are several ways you can make your monthly payment. These include:

• Recurring automatic monthly payment. The easiest way to pay. You can sign up for automatic payments through My Account or contact us to have an enrollment form sent to you. We do not accept debit or credit cards as a form of monthly payment.
• One-time payment online. Simply log in to My Account and make a payment anytime.
• One-time or recurring payment through your bank’s bill pay system. Please reference your Volkswagen Credit account number and the payment address on your monthly billing statement.
• One-time payment over the phone. This can be done through our automated phone system or by speaking directly to a Customer Experience Representative.
• Mail a check. Please include your Volkswagen Credit account number and send your payment to the payment address on your monthly billing statement. Payments initiated Monday through Saturday before 11:59 p.m. CST will be credited to your account the same business day. Payments initiated on Sundays and bank holidays before 11:59 p.m. CST will be credited to your account on the second business day after the payment is made.

It may be possible for us to change your due date. In order to process this change, please contact a Customer Experience Representative by phone. We require that the first monthly payment be made and that the account is current prior to changing your due date.

With your first billing statement, you will receive our Privacy Notice. You may also find our Privacy Notice online at https://www.vwcredit.com/privacy. This explains how we collect, use, and share your information. If you would like to limit our sharing, to the extent provided by law, you may update your preferences online or through our automated phone system at + 1 800 428 4034 option #5, anytime during your contract period.

Depending upon state laws, paper titles are generally mailed and electronic titles and/or liens are released to the motor vehicle agency approximately 10 business days after your account is paid in full. Please understand that there may be additional processing time at the motor vehicle agency prior to you receiving your vehicle title. 

Your lease-end date is available on your monthly statements, as well as your leasing contract. You may also view your lease-end date by viewing your account at vwcredit.com/MyAccount.

Eligibility is based upon state laws and account details. Please contact us at + 1 800 428 4034 to discuss your options.

If you are within the last 90 days of your lease, please call Volkswagen Credit Lease-End Services at +1 800 428 4034 Mon- Fri, 8 a.m. – 8 p.m. EST or log in to your Volkswagen Credit account to send a secure message.

AiM, a third-party inspection company, will schedule an inspection at your home, office, or dealership. You may contact AiM at +1 844 264 9704 Mon – Fri, 8 a.m. – 5 p.m. EST and Sat 8 a.m. – 4 p.m. EST. Or visit https://selfschedule.aiminspect.com at your convenience to schedule an inspection appointment online.

You may be eligible to extend your lease past the lease-end date for a limited time. Due to high call volumes, we highly recommend you reach out to us online. Log in to My Account, navigate to Customer Support, then Secure Email to send us a message. If your vehicle is past the lease-end date and is currently being repaired, please contact us to discuss the status of your lease account.

You may have to pay a fee if you end your lease early. The charge may be up to several thousand dollars, but the amount will depend on when the lease is terminated. The earlier you end the lease, the greater this charge is likely to be.

Please contact a Volkswagen Credit Customer Experience Representative at +1 800 428 4034 to review your account and to discuss the process.

1. Please contact Alliance Inspection Management (AiM), the inspection company at +1 844 264 9704 or use their online web scheduler to schedule an appointment. AiM is an independently- owned, nationally-recognized, professional vehicle inspection company. You can have your inspection done at your home, office, or Volkswagen dealership. The inspection is performed at no charge to you.
   — See our Wear and Use Guidelines in our Lease-End Guide to help you assess what might be considered excess wear and use.
2. After the inspection, you’ll receive an inspection report, which will be valid for 90 days. You have the option of having any required repairs completed on your own at a Volkswagen Authorized Collision Repair Facility prior to turn-in, if you choose to do so. If you do not have repairs completed, the repair costs will be added to your Turn-In Settlement Invoice. You cannot repair the items on the inspection report yourself.
   — If you have any damage repaired on your own at a Volkswagen Authorized Collision Repair Facility, please email your receipts to repairreceipt@vwcredit.com before you turn in the vehicle. Visit our Locate a Dealer page to find a dealer near you. If your local Volkswagen dealership does not have a collision repair shop, contact them for a referral to a Volkswagen Authorized Collision Repair Facility.
   — The receipts must show the details of the repairs completed, proof of payment, as well as identifying vehicle identification (i.e., VIN, and Make, Model, Year). You cannot repair items on the inspection report yourself.
   — If there is damage to your vehicle prior to turning it in, but after the inspection has been completed, you will need to have any damages repaired to avoid excess wear and use charges on your Turn-In-Settlement Invoice. After the damages are repaired and prior to turning in your vehicle, please email the repair receipts to repairreceipt@vwcredit.com.

Note: Volkswagen Credit only accepts inspections done by AiM to determine if there are charges for excess wear and use.

During your lease, you may have you deferred payments. In addition to your last monthly payment, your final payment will include these deferred payments. For example, if you deferred two months of payments, instead of having one monthly payment due on your final payment date, you would have three monthly payments due. In the event that this final payment is not paid in full, late charges may be applied. You may also experience credit reporting impacts.

If you are enrolled in Auto Pay and you deferred any monthly payments, the automatic withdrawal of your final payment will include your final monthly payment along with these deferred payments.

1. Complete any scheduled maintenance that is set to occur or warranty repairs before your lease ends.
2. Complete your complimentary end of lease inspection.
   — If you have any damage repaired at a Volkswagen Collision Repair Facility, please email your receipts to repairreceipt@vwcredit.com.
   — The receipts must show the details of the repairs completed, proof of payment, as well as identifying vehicle information (i.e., VIN, or Make, Model, and Year).
   —If you do not have repairs completed, the repair costs will be added to your Turn-In- Settlement Invoice. See the Wear and Use Guidelines in our Lease-End Guide to help you assess what might be considered excess wear and use.
3. Contact your original or preferred Volkswagen dealer to schedule a time to turn in the vehicle prior to lease-end. To locate an authorized dealership near you, visit our Locate a Dealer page. Only your original dealer is required to take your vehicle back. If you need to return your vehicle to another dealer, please contact them to ensure they can accept your vehicle.
   — Upon the vehicle’s return, the dealer will send us, and provide you, a copy of the Lessee Vehicle Return Receipt and the Odometer Disclosure Statement. To ensure your vehicle is reported as returned, please upload the documents through the Secure Message center, or fax the documents to +1 800 824 8284. Once we receive the documents, you may safely cancel your insurance.
4. You will receive your Turn-In-Settlement Invoice within 4-6 weeks from the date we receive your Odometer Disclosure Statement. The invoice may contain inspection damage not repaired prior to turn-in, excess mileage charges, any outstanding obligations, taxes, a disposition fee, and your security deposit, if applicable.
   — Note to Maryland lessees: If you hold the title to your lease vehicle, please mail the title to the address below (please do not write on the title):
   
   Volkswagen Credit Attn: Title Dept.
   3800 Hamlin Rd.
   Auburn Hills, MI 48326
   
   — Note to California lessees: Once you return your vehicle, you will need to fill out the California Release of Liability Form. To complete this form, you will need the last five digits on your Vehicle Identification Number (VIN), your license plate number (this information can be obtained from your registration or by contacting Volkswagen Credit), the mileage at the time of your vehicle return, and the return date.

You will also need to provide the information below:

1. In the “New Owner” section, please enter: Owner: Volkswagen Credit, Owner Address: 1401 Franklin Boulevard, Libertyville, IL 60048
2. In the “Selling Price” section, please enter: $0.00
3. In the “Seller’s” section, please enter: your name and address

Your Turn-In Settlement Invoice may include:

• Any outstanding payments or taxes
• Personal property tax
• Parking tickets
• Excess wear and use
• Excess mileage
• Disposition fee (waived if you lease or purchase a new or Certified pre-owned Volkswagen through Volkswagen Credit within 90 days of returning your leased vehicle)
• Late payment fees
• Late vehicle return fees
• Any other charges or contractual charges that apply and have not been paid prior to turn-in

Note: To help you assess what might be considered excess wear and use, visit our Wear and Use Guidelines in our Lease-End Guide.

Your security deposit will be applied toward any charges if applicable. If we do not use all of your security deposit, the remaining balance will be returned to you. For a better understanding of your lease-end charges, please call us at +1 800 428 4034.

Your Turn-In Settlement may include:

• Any outstanding payments or taxes
• Personal property tax
• Parking tickets
• Excess wear and use
• Disposition fee (waived if you lease or purchase a new or Certified pre-owned Volkswagen through Volkswagen Credit within 90 days of returning your leased vehicle)
• Late payment fees
• Late vehicle return fees
• Any other charges or contractual charges that apply and have not been paid prior to turn-in

Note: To help you assess what might be considered excess wear and use, visit our Wear and Use Guidelines in our Lease-End Guide. Your security deposit will be applied toward any charges if applicable. If we do not use all of your security deposit, the remaining balance will be returned to you.

For a better understanding of your lease-end charges, please call us at +1 800 428 4034.

If you had repairs completed on the vehicle after the inspection, you can email your receipts to repairreceipt@vwcredit.com or fax to +1 800 824 8284. The receipts will be reviewed and charges adjusted accordingly, and you will receive an updated Turn-In Settlement Invoice.

Unfortunately, we can’t sell the vehicle to a third party. In order for you to sell it to a third party, you will need to purchase the vehicle and transfer the title and registration into your name first. Contact your local license and registration office to inquire about the details of the transaction.

No. You do not have to pay a disposition fee, excess wear and use, or excess mileage if you purchase your vehicle.

You may purchase your vehicle at any time during your lease. To initiate a direct purchase, visit our Payoff Quote page, or to receive purchase documents by mail or fax, call +1 800 428 4034.

Note: If you are within 90 days of your lease-end date, you will be unable to obtain a payoff quote, but you can still purchase your vehicle. Please call us at +1 800 428 4034 to discuss your options.

For Colorado, Florida, and South Dakota customers: Any off-lease purchase must be done at your local or preferred Volkswagen dealership.

Protect your vehicle: Consider our Volkswagen Drive Easy extended coverage options.

1. Obtain a Purchase Agreement Package from the Payoff Quote page, or by calling +1 800 428 4034. It will contain a Bill of Sale or Agreement and Odometer Disclosure Statement, a Titling Information page, and a checklist to help you complete the documents.
2. Make a check payable to VCI Account Services, LLC, and mail it to the address in your quote package. Guaranteed funds (e.g., a cashier’s check) will expedite the processing of your request for title. Please allow 2-4 weeks to receive your title and final purchase documents.
   — If you paid a security deposit at the beginning of your lease, it will be used to lower the payoff price.
   — With your authorization, Volkswagen Credit will send the title to any address you provide. We cannot release the title in the name of a third party. You may want to consult your local license and registration office to inquire about the details of selling to a third party.

Take your title, Bill of Sale, and Odometer Disclosure Statement to your local Department of Motor Vehicles to transfer the ownership on the title. The Department of Motor Vehicles will require you to fill out a title application. If you financed your vehicle through Volkswagen Credit, be sure to list us as the lienholder. The address is as follows:

Volkswagen Credit
Attn: Payoff Department
PO Box 94026
Palatine, IL 60094-4026