5-Year Included
Safe & Secure Plan

Help is on the way

Drive with confidence, knowing we’re here for you when things don’t go as planned. Your 5-year included plan1 includes:

  • Emergency Assistance2—If you or a passenger need help, you can press the SOS Button in your vehicle and a Safe & Secure Emergency Specialist can send help to your vehicle’s location.

  • Automatic Crash Notifications2—If and when your airbags go off, you will automatically be contacted by Safe & Secure Emergency Specialist to see if you need help.

  • Anti-Theft Alerts3—You get alerts on your smartphone through the myVW app when an intrusion detection alert is activated while you are away from your vehicle. (Requires the myVW app4)

  • Information Assistance—You can call one of our agents for help using the i-button in the vehicle so that you can keep both hands on the wheel and your eyes on the road.

  • Stolen Vehicle Locator5—If your vehicle is ever stolen, upon your authorization, a Safe & Secure Emergency Specialist can work with authorities to access your vehicle’s location remotely.

Enjoy a 5-year included Safe & Secure plan when you sign up for myVW4 and activate myVW+6.

5 Year Included Safe & Secure Plan

1 5-year Safe & Secure connected vehicle services available on most MY20-MY25 vehicles. For customers who do not have an existing Safe & Secure plan, the Safe & Secure included plan will begin on original (new, unused) vehicle in-service (purchase) date or June 1, 2023, whichever is later. Connected vehicle services are not available on most MY20 Passat vehicles. Valid in the U.S. only. Rental fleet vehicles and vehicles that are or have been classified as totaled, salvaged, or rebuilt are not eligible. Paid subscription is required to continue services after included plan expires. Visit the shop tab in the myVW mobile app to see how much time is remaining on your Safe & Secure plan. All services and features may not be available on all vehicles. For example, ID.4 and ID. Buzz vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts, and MY21 ID.4 vehicles do not have the Information Assistance service.

2 Automatic Crash Notifications and Emergency Assistance may require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services.

3 Anti-Theft Alerts require myVW mobile app. Message and data rates may apply. Anti-theft Alerts are not available on ID.4 or ID. Buzz.

4 myVW requires acceptance of myVW Terms of Service. Message and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.

5 Stolen Vehicle Locator is for use by law enforcement authorities only. See Terms of Service for details.

6 Connected vehicle services enabled through myVW+ are available on most MY20 and newer vehicles and require an included or paid subscription, some of which may have their own terms and conditions. All connected vehicle services require the myVW app and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of connectivity due to existing vehicle hardware or other factors. All services are subject to change, discontinuation, or cancellation without notice. Certain connected vehicle services may require additional payment for emergency or other third-party services rendered such as towing or ambulance transport services. Message and data rates may apply for app and web features. Connected vehicle services are not available on most MY20 Passat vehicles or rental fleet vehicles. See Terms of Service, Privacy Statement, and other important information at vw.com/connected. Always pay careful attention to the road and do not drive while distracted.