myVW

myVW Overview
All things VW. All in one place.

Put essential tools and information at your fingertips. Enjoy these features:

  • Service reminders1, scheduling & history2.
  • Roadside assistance requests3.
  • Owner's manual and tutorials.

Plus when you activate VW Car-Net®, you can access connected features such as:

  • Remote start (if equipped)4, lock/unlock5, honk & flash6.
  • Last parked location7.
  • Vehicle health status8 and maintenance alerts22.

Learn more about the benefits of myVW by watching this video .

Enroll in myVW

This process applies if enrollment is not performed by a dealer.

  1. Download the myVW app9.

  2. Click "Sign up" and enter your email and a password.

  3. You'll get an email; click on the link.

  4. Follow the steps to set up your account.

  5. If you do not see your car in the app:
    • Enter the VIN found on the driver's side of the dashboard.
    • Scan a QR code or enter a registration number from your Infotainment screen. To find these, go to Menu > Settings > VW Car-Net online services > Registration.

  6. Create a 4-digit PIN10.

  7. Activate VW Car-Net to enjoy remote features.

Adding Additional Users

Additional users can be added to your myVW account.

  1. Login to the myVW app9.

  2. Select the "person" icon for Account Management in the bottom navigation menu.

  3. In the "Vehicle Management" submenu, select Additional Users to add a user.

  4. Complete the required fields.

  5. Select the role you wish the additional user to have (primary user or additional user).

  6. Select the type of access to information and controls that you wish the additional user to have.

  7. Select the Send invitation button to text the additional user a link.

The additional user then needs to tap the link in the message they received and follow the prompts to download the myVW app9, set up their account, accept the terms of service, and add the vehicle to their garage.

View Remote Access Features

After you've logged into the myVW app9, you can access remote features11 from the Home tab of the bottom navigation menu. Here, you'll be able to:

  • View your vehicle's door and window status, estimated fuel level, and odometer8.
  • Remote start your vehicle4, lock or unlock your doors5, and if you need some help finding your parked vehicle, you can honk the horn and/or flash your lights10, and find your vehicle's last parked location12.
  • Set vehicle alerts to keep track of features like your vehicle's speed and location6.
  • Check your driving data and potentially save more by signing up for available insurance discounts13.

Remote Start Using the myVW mobile App

Start your vehicle remotely4, if remote start is equipped, using the myVW mobile app9. Here's how:

  1. Login to the myVW app.

  2. From the home screen, select Remote Start.

  3. Tap Start.

  4. When prompted, confirm the vehicle location by entering your four-digit PIN10.
    • If enabled, iOS devices may use Face ID for authentication instead of entering the PIN.

  5. A "success" message and countdown timer should appear on the home screen to indicate the vehicle has been started.
    • If the remote start request is unsuccessful, a notification will appear and ask that you try again.

Lock/Unlock Using the myVW App

Lock or unlock your vehicle doors5 from your myVW mobile app9. Here's how:

  1. Login to the myVW app.

  2. From the home screen, select Doors.

  3. Tap either Lock or Unlock.

  4. A "success" message appears on the home screen to indicate the doors have either locked or unlocked.
    • If the lock or unlock request is unsuccessful, a notification will appear and ask that you try again.

Honk and Flash Lights Using the myVW App

Use the Honk & flash6 feature to help you find your vehicle in a crowded parking lot, or in situations where you need to get attention. Here's how:

  1. Login to the myVW mobile app9.

  2. From the home screen, select Honk & flash.

  3. Tap either:
    Flash lights to only flash the vehicle headlights.
    Honk & flash to flash the headlights and honk the horn.

  4. A "success" message appears on the home screen to indicate that the "Flash lights" or the "Honk & flash" request was successful.
    • If the "Flash lights" or "Honk & flash" request is unsuccessful, a notification will appear and ask that you try again.

Setting Vehicle Alerts

Vehicle alerts6 in the myVW app9 allow you to easily set boundaries to help you keep track of things like your vehicle's speed and location.

Set a Boundary Alert

Boundary Alerts6 lets you know when your vehicle enters or exits a designated area. Up to four boundary alerts can be set. Here's how:

  1. Login to the myVW app9.

  2. From the home screen, select the ellipses in the upper right corner next to your vehicle's image.

  3. Choose "Set up vehicle alerts" from the dropdown menu.

  4. Choose Boundary.

  5. Select Create Boundary Alert and set your location either by clicking on the map or searching for a place in the search bar.

  6. Set the radius either by using the + button or by moving the slider to the right to increase the radius from 0–25 miles.

  7. After the location is set, in the "Create Boundary Alert" screen, you can then:

  • Customize the name of the boundary in the "Name alert" field.

  • Adjust the date and time, and occurrence, if desired.

  • Modify the notification setting to send alerts when the vehicle has entered and/or exited the given radius.

  • Set the alert frequency.

  • Manage who will be notified of this boundary alert.

    • Tip: New contacts can be added by selecting managing alert contacts in the "Email alert" and "Text SMS alert" submenus.

Set a Curfew Alert

Curfew Alerts6 can help you keep track of when your vehicle is in use during a specific timeframe that you set. Up to two curfew alerts can be set at a time. Here's how:

  1. Login to the myVW app9.

  2. From the home screen, select the ellipses in the upper right corner next to your vehicle's image.

  3. Choose "Set up vehicle alerts" from the dropdown menu.

  4. Choose Curfew.

  5. Select Create Curfew Alert and in the next menu, customize the following settings:

  • Customize the name of the curfew alert in the "Name alert" field.
  • Adjust time, day, and occurrence, if desired.
  • Set alert frequency.
  • Manage who will be notified of the curfew alert.
    • Tip: New contacts can be added by selecting managing alert contacts in the "Email alert" and "Text SMS alert" submenus.

Set a Speed Alert

Get a heads-up when your vehicle is driven faster than you'd like by setting a Speed Alert⁶. Up to two speed alerts can be set at a time. Here's how:

  1. Login to the myVW app9.

  2. From the home screen, select the ellipses in the upper right corner next to your vehicle's image.

  3. Choose "Set up vehicle alerts" from the dropdown menu.

  4. Choose Speed.

  5. Select Create Speed Alert and in the next menu, customize the following settings:

  • Customize the name of the speed alert in the "Name alert" field.
  • Set the maximum speed using the + and - buttons or moving the slider to the desired speed (up to 80mph).
    • Tip: When using the + and - buttons, the mph value is adjusted in increments of 5; whereas the speed slider can be used to adjust the mph value by 1.
  • Adjust time, day, and occurrence, if desired.
  • Set alert frequency.
  • Manage who will be notified of the speed alert.
    • Tip: New contacts can be added by selecting managing alert contacts in the "Email alert" and "Text SMS alert" submenus.

Set a Valet Alert

When you set the Valet Alert6, you'll be notified if your vehicle leaves a 0.25 mile radius from where your mobile phone is located. To set the valet alert:

  1. Login to the myVW app9.

  2. From the home screen, select the ellipses in the upper right corner next to your vehicle's image.

  3. Choose "Set up vehicle alerts" from the dropdown menu.

  4. Choose Valet.

  5. Select Create Valet Alert and in the next menu, you can:

  • Set the alert frequency.

  • Manage who will be notified of the valet alert.

    • Tip: New contacts can be added by selecting managing alert contacts in the "Email alert" and "Text SMS alert" submenus.

Trials & Subscriptions

Safe & Secure

Drive with confidence, knowing we're here for you when things don't go quite like you planned.

Once you've accepted the Car-Net Terms of Service during myVW sign up, enroll in Safe & Secure14 from within the Shop section of the myVW app9. You'll then receive the following benefits for five years at no additional cost:

  • Emergency Assistance15.
  • Automatic Crash Notifications15.
  • Anti-theft Alerts16.
  • Information Assistance17.
  • Stolen Vehicle Locator18.
  • Vehicle H.E.L.P.®19.
  • Road Awareness Alerts19.

Asistencia de emergencia

Call for help by simply pressing the SOS button to connect to emergency services. Your vehicle location is transmitted so that help can be sent immediately, all while the operator remains on the line with you for comfort.

Notificaciones automáticas de bloqueo

No one plans to get in an accident. When your airbags go off, you will automatically be contacted by the Car-Net Response Center to see if help is needed.

Anti-theft Alerts

You get alerts on your smartphone through the myVW app when an intrusion detection alert is activated while you are away from your vehicle.

Asistencia de información

By pressing a button in your vehicle you can connect with a call center operator to request specific Destination information. The Destination information is sent directly to your vehicle’s navigation* system, where you can save it to your address book or get turn-by-turn directions.

*Applies to vehicles equipped with factory-installed navigation.

Localizador de vehículos robados

If your vehicle is ever stolen, upon your authorization, a Safe & Secure Emergency Specialist can work with authorities to access your vehicle’s location remotely.

Vehículo H.E.L.P.®

When H.E.L.P.® mode is activated, oncoming vehicles can be notified that your vehicle is disabled on the road due to a crash or maintenance issue (e.g., flat tire) for collision avoidance.

Alertas de concientización vial

Road Awareness Alerts are in-vehicle notifications that appear on your infotainment screen. These warnings may appear if you are in the path of an emergency vehicle or if there is a disabled vehicle nearby.

Vehicle Insights

Confidence at your fingertips. With Vehicle Insights20, you can help keep tabs on your vehicle’s health and status, and receive maintenance reminders.

Essential features include:

  • Maintenance Alerts22.
  • Vehicle Health Report21.
  • Vehicle Status: Odometer, Fuel remaining20.

Wi-Fi Hotspot

Keep passengers entertained on those long car rides with a Wi-Fi Hotspot23 subscription - connect up to four Wi-Fi enabled devices.

To learn how to set up and connect to vehicle’s your Wi-Fi Hotspot, check out this video .

Además de radio en línea

Upgrade your Wi-Fi Hotspot subscription with Plus Online Radio24. Get access to over 30,000 unique internet radio stations right from your infotainment system when you purchase a Plus Online Radio subscription.

Plus Nav

Enhance your commute with online navigation*. When you purchase a Plus Nav25 subscription, you gain access to traffic information, map updates, and more, right from your infotainment system.

*Applies to vehicles equipped with factory-installed navigation.

Plus Speech con IA

Plus Speech with AI26 brings your in-vehicle voice assistant to the next level. With the help of generative AI, you can get answers to a wider range of questions and requests. Looking for recipe ideas on the way to the grocery store? Wondering what sights to see in a new city? Just start by saying “Hello Volkswagen…”

Additionally, with online advanced voice control brought to you by the enablement of Plus Speech with AI, your vehicle’s voice control system can recognize and respond to conversational language. It can also control certain vehicle functions, check the local weather forecast, get directions*, and more.

*Applies to vehicles equipped with factory-installed navigation.

To learn more about myVW, go here .

1 Volkswagen highly recommends that a maintenance service be performed every 10,000 miles or 12 months, whichever occurs first. Actual recommended service intervals and scheduled maintenance services vary based on vehicle model, model year, and mileage. See your Volkswagen dealer, warranty & maintenance booklet, and/or VW Care Terms and Conditions for details.

2 Service history is available as long as work was performed since January 2014 at a participating Volkswagen dealership.

3 Roadside Assistance provided by a third party. May require additional payment for services rendered. See owner’s literature for limitations and details.

4 Requires myVW mobile app, acceptance of Car-Net Terms of Service, and compatible factory-installed or dealer-installed remote start feature. See Owner’s Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use. Standard text and data rates may apply.

5 Requires myVW mobile app and acceptance of Car-Net Terms of Service. Standard text and data rates may apply. See Owner’s Manual for further details and important warnings about locking and unlocking your vehicle remotely.

6 Requires myVW mobile app and acceptance of Car-Net Terms of Service. Standard text and data rates may apply.

7 Standard text and data rates may apply and requires acceptance of CarNet Terms of Service. Do not use feature to locate stolen vehicle.

8 Requires acceptance of Car-Net Terms of Service. Refer to your vehicle's warning and indicator lights for the most current diagnostic information. Always consult owner's literature for maintenance guidelines.

9 Requires acceptance of myVW Terms of Service. Standard text and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.

10 Sharing your PIN or account information will allow others to access and/or modify your vehicle’s VW Car-Net functions and settings through the Car-Net web portal, myVW portal or myVW mobile app.

11 5-year Remote Access services available on most MY20 and newer vehicles. Not available on MY19 and older vehicles. Always pay careful attention to the road and do not drive while distracted. Certain services require trial or paid subscriptions, which may have their own terms and conditions. VW Car-Net Remote Access requires a VW ID, myVW app, and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of cellular connectivity that relies on existing vehicle 12/6/2023 KMI Internal hardware. All Car-Net Services are subject to change, discontinuation, or cancellation without notice. Certain Car-Net services, such as Roadside Call Assist, connect out to 3rd party providers that may require additional payment. Standard text and data rates may apply for app and web features. See Terms of Service, Privacy Statement, and other important information at vw.com/carnet.

12 Standard text and data rates may apply and requires acceptance of CarNet Terms of Service. Do not use feature to locate stolen vehicle.

13 Requires myVW account and acceptance of Car-Net Terms of Service. Discounted insurance rates may not be available in all states. Discounts are provided by third-party auto insurance companies and are not guaranteed. Use of your vehicle by multiple drivers may impact your driving score and your ability to obtain discounted insurance. Always obey all speed and traffic laws.

14 Five (5) year plan applies to new, unused MY23-24 Volkswagen vehicles equipped with Car-Net hardware. Valid in the U.S. only. The 5 years of coverage will begin on the original (new, unused) vehicle in-service date. Enrollment in the plan is required for services to be activated. Any remainder of Safe & Secure plan at time of resale is transferable to the subsequent owner. Paid subscription is required to continue services after plan expires. Services require VW ID, myVW app, and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of myVW and Car-Net Terms of Service (for use of the myVW application(s) and Car-Net service). Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of cellular connectivity that relies on existing vehicle hardware. All Car-Net Services are subject to change, discontinuation, or cancellation without notice. Always pay careful attention to the road and do not drive while distracted. All services and features may not be available on all vehicles. For example, ID.4 vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts. Some features may require the most recent software update. Certain services may require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services. Standard text and data rates may apply.

15 May require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services.

16 Requires myVW mobile app. Standard text and data rates may apply. ID.4 Safe & Secure plan (for all model years) does not include Anti-Theft Alerts.

17 MY21 ID.4 Safe & Secure does not include Information Assistance.

18 For use by law enforcement authorities only. See Terms of Service for details. ID.4 Safe & Secure plan (for all model years) does not include Stolen Vehicle Location services.

19 Requires myVW account, Car-Net Safe & Secure subscription, vehicle cellular and GPS connectivity, and acceptance of VW Car-Net Terms of Service. Alert services are provided by a third-party and availability of alert services vary based on vehicle equipment and continued availability of 4G LTE cellular service, which is outside of Volkswagen's control. See Terms of Service for details. Always pay careful attention to the road and do not drive while distracted.

20 Requires myVW mobile app and acceptance of Car-Net Terms of Service. Must be enrolled in Vehicle Insights. Refer to your vehicle's warning and indicator lights for the most current diagnostic information. Always consult owner's literature for maintenance guidelines and warnings.

21 Requires acceptance of Car-Net Terms of Service. Must be enrolled in Vehicle Insights. Refer to your vehicle's warning and indicator lights for the most current diagnostic information. Always consult owner's literature for maintenance guidelines and warnings. Vehicle Health Reports may not be available on all EV models.

22 Requires myVW mobile app and acceptance of Car-Net Terms of Service. Must be enrolled in Vehicle Insights. Message and data rates may apply.

23 Requires myVW account and acceptance of Car-Net Terms of Service. The Wi-Fi hotspot feature is intended for passenger use only. 4G LTE coverage is not available in all areas. See materials provided for terms, privacy, data security details. Requires trial or paid Wi-Fi plan from third party wireless provider.

24 Requires myVW account, paid Car-Net subscription, vehicle to be equipped with compatible infotainment system, acceptance of VW CarNet Terms of Service, active data plan, and vehicle cellular and GPS connectivity.

25 Requires myVW account, paid Car-Net subscription, vehicle to be equipped with compatible infotainment system with navigation, acceptance of VW Car-Net Terms of Service and vehicle cellular and GPS connectivity.

26 Requires a VW ID, myVW account, Car-Net subscription, acceptance of VW Car-Net Terms of Service, and vehicle cellular and GPS connectivity. Availability of voice control functions and artificial intelligence features vary based on vehicle model, model year, and trim. AI features integrated with Plus Speech are provided by a third-party, and use of the AI features are subject to the third-party provider’s terms of use and privacy policy. Volkswagen is not responsible for the completeness, reliability, or accuracy of any information provided as a result of using the AI features. Any actions taken or reliance on such AI features are at your own risk. Always consult the Owner’s Manual for specific information about your vehicle. Always pay careful attention to the road and do not drive while distracted.