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Contact Us

Information on 
TDI Emissions Issue

Volkswagen Credit

Everyone deserves a better car.

And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one.

Couple stands on the sidewalk by their VW with a tow truck parked behind it.
24-Hour Roadside Assistance

Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week. Trip interruption receipts should be sent via mail.

Phone Number
24 hours / 7 days a week
1-800-411-6688Opens a phone link

Mailing Address
VW 24-Hour Roadside Assistance
P.O. Box 9145
Medford, Massachusetts

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Jetta GLI in Pure Gray parked in a parking garage with two people getting in. Color adds an additional $395 to price of car.
Volkswagen Customer CARE

You can contact us in a variety of ways. For information on Takata, click here.

For all Volkswagen Credit financial inquiries, click here.

Phone Number
8:00 a.m. to 7:00 p.m. EST Monday – Friday
1-800-822-8987Opens a phone link

Chat with us
9:00 a.m. to 7:00 p.m. EST Monday – Friday
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Social Media
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Mailing Address
Volkswagen Customer CARE
3800 Hamlin Road 
Auburn Hills, MI 48326-2829

Additional Resources