My vehicle has Clock Spring Warranty Extension coverage. Will Volkswagen reimburse me for clock spring repairs performed on my vehicle?
If you have previously paid for replacement of a faulty steering wheel clock spring as described in the letter you received, please reference the enclosed form attached to the letter that explains how to request reimbursement. We would be pleased to review your reimbursement request.
If you have misplaced the form, please don’t hesitate to contact Customer CARE, Monday through Friday, using your preferred method of communication outlined on the “Contact Us” page.
To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual.
If you do not have an Owner’s Manual for your vehicle, you can order one at www.literature.vw.com or by calling our toll-free number at 1-800-544-8021.
What you will also find on the website:
– Owner's Manuals Inserts and Supplements
– Warranty and Maintenance Manuals
– Sound System and Navigation Manuals
Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door.
You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.
If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please visit your local VW dealer.
Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) is recommended for use.
We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 10,000 miles, whichever occurs first. The exception is the Routan, which is recommended every 6,000 miles. Always reference your Owner’s Manual for service intervals and schedule maintenance information.
My Volkswagen is still under warranty and in need of repairs. The closest dealer is well over 300 miles away. What should I do?
Nobody knows your Volkswagen better than we do. That's why all limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are a resident of Hawaii or Alaska, please contact Volkswagen Customer CARE Center at 1-800-822-8987, 8:00 a.m. to 9:00 p.m. EST.
Everyone deserves a better car. And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one.