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That’s an easy one: To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual.

Click here to check out our Recall/Service Campaign Lookup tool on vw.com.

Safety Recall 69M9 - Takata SDI Inflators:

  • 2009-2017 Volkswagen CC
  • 2010-2014 Volkswagen Eos
  • 2010-2014 Volkswagen Golf
  • 2013 Volkswagen Golf R
  • 2009-2013 Volkswagen GTI
  • 2012-2014 Volkswagen Passat
  • 2007-2010 Volkswagen Passat Sedan
  • 2007-2010 Volkswagen Passat Wagon

 

Safety Recall 69M8 - Takata PSDI-5 Inflators:

  • 2006-2007 Volkswagen Passat Sedan
  • 2006-2007 Volkswagen Passat Wagon

 

To verify whether a vehicle is impacted by these recalls, enter the 17-character VIN (Vehicle Identification Number) using the VIN search tool available on vw.com/recalls or http://www.safercar.gov.

 

For additional information, please contact the NHTSA at 1-888-327-4236 or reach out to us by visiting vw.com/contact.

To verify whether your vehicle is impacted by this recall, enter your 17-character VIN (Vehicle Identification Number) using the VIN search tool available on vw.com/contact or http://www.safercar.gov.

 

Your VIN is a 17 character (digits and capital letters) identification number that is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, or it may also be shown on your insurance card.

 

In addition, if your vehicle is impacted by this recall, you should have already received an initial notification in the mail advising you of the recall. 

 

For additional information, please contact the NHTSA at 1-888-327-4236 or reach out to us by visiting vw.com/contact.

Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door. Or, you can also locate this information in your Owner’s Manual in the “Fuel” section.

We’re here to help. For information about loaner availability, please reach out to an authorized Volkswagen dealership. Click here to locate your nearest VW dealer.

If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please visit your local VW dealer.  

No, they do not. Repairs under your limited warranty may be completed at an authorized Volkswagen dealership. If you’d like to locate a dealer in your area, click here.

Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) is recommended for use.

Everyone deserves a better car. And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one. 

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1-800-428-4034

8 a.m. to 10 p.m. EST

Monday - Friday

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Volkswagen Credit

PO Box 3

Hillsboro, OR

97123-0003


If you have a question

about lease-end services 

(within 90 days of maturity):

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1-800-521-0171

8 a.m. to 8 p.m. EST

Monday - Friday

If you need to
send in a payment:

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Volkswagen Credit 

PO Box 5215 

Carol Stream, IL 

60197-5215

Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week.

Trip interruption receipts should be sent via mail. 

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1-800-411-6688

24 hours a day

7 days a week

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VW 24-Hour Roadside Assistance

P.O. Box 9145

Medford, Massachusetts

02155

You can contact us in a variety of ways. VW customer service is easy to reach.

For information on Takata, click here.

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1-800-822-8987

8 a.m. to  10 p.m. EST
Monday – Friday

9 a.m. to  5 p.m. EST
Saturday

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