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To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual.


If you do not have an Owner’s Manual for your vehicle, you can order one at or by calling our toll-free number at 1-800-544-8021.


What you will also find on the website:

– Owner's Manuals Inserts and Supplements

– Warranty and Maintenance Manuals

– Sound System and Navigation Manuals

Safety Recall 69M9 - Takata SDI Inflators:

  • 2009-2017 Volkswagen CC
  • 2010-2014 Volkswagen Eos
  • 2010-2014 Volkswagen Golf
  • 2013 Volkswagen Golf R
  • 2009-2013 Volkswagen GTI
  • 2012-2014 Volkswagen Passat
  • 2007-2010 Volkswagen Passat Sedan
  • 2007-2010 Volkswagen Passat Wagon


Safety Recall 69M8 - Takata PSDI-5 Inflators:

  • 2006-2007 Volkswagen Passat Sedan
  • 2006-2007 Volkswagen Passat Wagon


To verify whether a vehicle is impacted by these recalls, enter the 17-character VIN (Vehicle Identification Number) using the VIN search tool available on or


For additional information please contact the NHTSA at 1-888-327-4236 or reach out to us by visiting

For information about loaner availability, please reach out to an authorized Volkswagen dealership. Click here to locate your nearest VW dealer.

To verify whether your vehicle is impacted by this recall, enter your 17-character VIN (Vehicle Identification Number) using the VIN search tool available on or


Your VIN is a 17 character (digits and capital letters) identification number that is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, or it may also be shown on your insurance card.


In addition, if your vehicle is impacted by this recall, you should have already received an initial notification in the mail advising you of the recall. 


For additional information, please contact the NHTSA at 1-888-327-4236 or reach out to us by visiting

No, they do not. Repairs under your limited warranty may be completed at an authorized Volkswagen dealership. If you’d like to locate a dealer in your area, click here.

You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door.

Click here to check out our Recall/Service Campaign Lookup tool on

If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please visit your local VW dealer.

Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) areis recommended for use.

Everyone deserves a better car. And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one. 



8 a.m. to 10 p.m. EST

Monday - Friday


Volkswagen Credit

PO Box 3

Hillsboro, OR


If you have a question

about lease-end services 

(within 90 days of maturity):



8 a.m. to 8 p.m. EST

Monday - Friday

If you need to
send in a payment:


Volkswagen Credit 

PO Box 5215 

Carol Stream, IL 


Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week.

Trip interruption receipts should be sent via mail. 



24 hours a day

7 days a week


VW 24-Hour Roadside Assistance

P.O. Box 9145

Medford, Massachusetts


You can contact us in a variety of ways. VW customer service is easy to reach.

For information on Takata, click here.


8 a.m. to 11 p.m. EST
Monday – Sunday



8 a.m. to  10 p.m. EST
Monday – Friday

9 a.m. to  5 p.m. EST


Volkswagen Customer CARE

3800 Hamlin Road

Auburn Hills, MI 48326-2829


Contact your dealer

Get in contact with your local VW dealer or schedule an appointment to stop by and say hello.


A matter of FAQs

The answer to most questions can be found in our Frequently Asked Questions section.


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