FAQ


 

Top 10 FAQs

That’s an easy one: To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual.

Click here to check out our Recall/Service Campaign Lookup tool on vw.com

All campaigns, service actions, and warranty extension repairs must be completed at an authorized Volkswagen dealership. If you are a resident of Hawaii or Alaska, please contact Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please visit your local VW dealer.

Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) are recommended for use.

Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door. Or, you can also locate this information in your Owner’s Manual in the “Fuel” section.

Small passengers need protection too. For information regarding child safety seats and how to install them, please check out the NHTSA website here.

Some devices get along better with your Volkswagen than others. Click here to see if they’re compatible.

There are a lot of factors that affect your fuel economy or miles per gallon. Your personal driving habits, external conditions such as the weather and temperature, and the vehicle condition can play a role. See here for EPA estimates.

Warranty

That's an easy one: To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner's Manual.

The answer is “no” simply because it’s not how it left our factory. All limited warranties are voided if the vehicle is reported as dismantled, fire/flood damaged, junk, rebuilt, reconstructed, salvaged, severely damaged, and/or declared a total loss by an insurer, or vehicles substantially reassembled from or repaired with parts obtained from another used vehicle.

We make many excellent vehicles, but we don’t make any tires. So tires are not covered under the New Vehicle Limited Warranty. You’ll have to contact the respective tire manufacturer for further details about available warranties.

No, they do not. Repairs under your limited warranty may be completed at an authorized Volkswagen dealership. If you’d like to locate a dealer in your area, click here.

The short answer is, yes, it will impact your vehicle’s limited warranty. The long answer is: There are unauthorized spare parts and accessories in the market. And while we are flattered, you should know that Volkswagen does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.

We’re here to help. For information about loaner availability, please reach out to an authorized Volkswagen dealership. Click here to locate your nearest VW dealer.

Your dealer is happy to help on this one! Third-party vendors offer customers a variety of service contracts. These service contracts may be purchased at a Volkswagen dealer and are not administered by Volkswagen of America, Inc.

Nobody knows your Volkswagen better than we do. That’s why all limited warranty related repairs must be completed at an authorized Volkswagen dealership. If you are a resident of Hawaii or Alaska, please contact Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday or 9 a.m. to 5 p.m. EST Saturday.

You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

Yes, it is. Here’s what you need to do: In the event of a private sale, the remainder of the Certified Pre-Owned Limited Warranty may be transferred to the new owner at no charge. The new owner needs to submit a letter containing the new owner’s name, address, and phone number, the name of the previous owner (seller), and the complete VIN of the vehicle to:

 

Volkswagen of America, Inc.

Attn: WorldAuto Certified Pre-Owned Warranty Department

3800 Hamlin Road

Auburn Hills, MI 48326

 

Or, you can contact Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

For information regarding limited warranty coverage for your vehicle while you’re stationed overseas, please contact Volkswagen Customer CARE at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

Good news: Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranty is valid. If you’d like to ensure we have your owner information on file, feel free to call us at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

We are more than happy to review your specific situation and recommend you contact our Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

Recall

Recalls are conducted to remedy defects that relate to motor vehicle safety or emissions, and noncompliances with motor vehicle safety standards and emissions standards. In the interest of safety, any recall affecting your vehicle should be completed without delay.

There’s no expiration date on a recall.

Service actions address product technical issues not directly related to safety or compliance and also can be emissions-related in scope. Service campaigns should be completed promptly in order to help prevent the problem from occurring in your vehicle.

Warranty extensions are extensions, in either time or scope (or both) of any Volkswagen factory limited warranty. These extensions will always have an expiration, either by date or mileage.

Click here to check out our Recall/Service Campaign Lookup tool on vw.com.

In a case like this we are more than happy to review your specific situation and recommend you contact our Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

That’s a good question for your dealer because alternate transportation can vary depending on the recall or the service action. For further information, please contact your local Volkswagen dealership.

All campaigns, service actions, and warranty extension repairs must be completed at an authorized Volkswagen dealership. If you are a resident of Hawaii or Alaska, please contact Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

In this case it’s a good idea to make sure the updated parts required for the recall were utilized by contacting your local Volkswagen dealership.

Not all VINs are created equal, so yours may not have been affected. All campaigns, service actions, and warranty extensions are Vehicle Identification Number (VIN) specific.

Nobody knows your Volkswagen better than we do. That’s why all limited warranty related repairs must be completed at an authorized Volkswagen dealership. If you are a resident of Hawaii or Alaska, please contact Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday or 9 a.m. to 5 p.m. EST Saturday.

Takata Recall

This recall pertains specifically to the Takata SDI and PSDI-5 inflator for the driver frontal airbag.  

Takata SDI Inflators:

  • 2010-2011 Cabrio
  • 2012-2014 Eos
  • 2009 GTI
  • 2009-2014 CC
  • 2007-2010 Passat/Passat Wagon
  • 2010-2014 Golf/GTI
  • 2012-2014 Passat

 

Takata PSDI-5 Infaltors:

  • 2006-2007 Passat Sedan/Wagon

 

Additional information can also be found on: http://www.safercar.gov/rs/takata/index.html

Volkswagen became aware of this issue from Takata and the NHTSA.

To verify whether your vehicle is impacted by this recall, enter your 17-character VIN (Vehicle Identification Number) using the VIN search tool available on http://www.vw.com/owners-recalls/ or http://www.safercar.gov

Your VIN can be located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, or it may also be shown on your insurance card.

Takata has stated that the driver frontal airbag inflator could rupture if the vehicle is involved in a crash where the frontal airbags are designed to deploy. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, which may result in serious injury or death to vehicle occupants.

Volkswagen is not aware of any ruptured SDI or PSDI-5 inflator in any Volkswagen Group vehicle worldwide.

When the U.S. National Highway Traffic Safety Administration (NHTSA) Administrator was asked this question during a press conference in May 2015, he encouraged customers to bring their vehicles in for service as soon as they are notified that the parts are available and said that they should continue to drive their vehicles until then. 

Additional information can also be found on the NHTSA website: http://www.safercar.gov/rs/takata/index.html

Yes, this recall is similar to the Takata driver side airbag issues at other auto manufacturers.

Dealers will replace the airbag inflator in affected vehicles at no cost to our customers.

There is no way to detect if your car might have an airbag inflator potentially at risk of rupturing upon deployment in a crash.

If the airbag light is on in your vehicle, it is not related to this recall issue. Contact your authorized dealer without delay to make arrangements to have the problem diagnosed and repaired.

Yes.  Volkswagen is in the process of obtaining the necessary parts and tools and defining the procedure(s) to rectify this issue.  Once this is available, you will be instructed to schedule an appointment with your dealer for repair.

Parts required to complete this recall are not yet available, so your dealership is unable to complete your recall repair at this time.  Once replacement parts are available, you will receive an additional letter directing you to schedule this repair with your authorized Volkswagen dealer.

Due to the scope and nature of this recall, and because parts supply information is not yet available, it is too early to say when the repair parts will be available.

Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly—regardless of parts/repair availability.

Specific repair information is not yet available.  Volkswagen is in the process of obtaining the necessary parts and tools and defining the procedure(s) to rectify this issue.

The National Highway Traffic Safety Administration (NHTSA) does not recommend this approach.   Volkswagen dealers are not authorized to disconnect any airbag system as part of this safety recall action.

This recall only affects the driver frontal airbag; other airbags in your vehicle are not affected by this recall.

If your vehicle is identified as needing repair under this recall, the recall work will need to be done regardless of whether or not a previous airbag replacement was performed.

Specific repair information is not yet available.  Volkswagen is in the process of obtaining the necessary parts and tools and defining the procedure(s) to rectify this issue.

If your vehicle is affected, you will receive an interim notification letter in April 2016 advising you of this recall.   Once a repair and replacement parts are available, you will receive an additional letter directing you to schedule this repair with your authorized Volkswagen dealer.  

This communication will be clearly marked as important safety information and have the Department of Transportation (DOT) and National Highway Traffic Safety Administration (NHTSA) logos

If you do not receive a notification, but feel your vehicle might be affected, you can enter your 17-character VIN (Vehicle Identification Number) into the VIN search tool available on http://www.vw.com/owners-recalls/ or http://www.safercar.gov to confirm.

Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Volkswagen dealer.

Customers can visit NHTSA’s Takata Recall website http://www.safercar.gov/rs/takata/index.html for comprehensive information about this recall.

No.  The current recall concerns a different airbag unit.

Technical

There should be a card within the Owner’s Manual with the radio code on it. If the card is not there, you may work with your local VW dealer to obtain the code. Click here to locate a dealer near you.

You should not tow your vehicle with all four wheels on the ground. For our front-wheel-drive vehicles, it is recommended to use a two-wheel dolly to tow the vehicle. If you have a 4MOTION® all-wheel- drive vehicle, your vehicle can only be towed on a trailer with all four wheels on the trailer.

For most models, you can purchase map updates for your VW navigation system from our navigation provider at www.navigation.com/vw. You can also work with your local VW dealer to obtain the updates. Touareg owners with the RNS 850 navigation system can only obtain map updates from your local VW dealer.

If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please visit your local VW dealer.

Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) are recommended for use.

Actually, yes! As described in your Owner’s Manual, we recommend using winter tires or all-season tires on all 4 wheels on your vehicle, especially in the winter. Winter tires help improve the vehicle’s braking performance and can reduce stopping distances in winter weather. Even with appropriate tires, you must always drive in a manner appropriate for the weather, visibility, and road conditions.

Tires are subject to wear that can vary based on driving habits and road conditions, so there is not a set timeframe on how long the original tires should last. To help get the most out of your tires, please see the “Tires” section in your Owner’s Manual for proper tire care guidelines.

When it comes to filling up the tank, Volkswagen gasoline-fueled vehicles can use a blend of up to 10% ethanol (E10). We do not recommend using E85 in our gasoline-fueled vehicles.

This one’s pretty important and varies per vehicle. You’ll need to check the “coolant specifications” section in your Owner’s Manual.

Timing is everything when it comes to scheduled maintenance. The recommended interval for the fuel filter can be found in the maintenance booklet of your Owner’s Manual under the “Service schedule” section.

Yes. If your engine doesn’t start because the vehicle battery is dead, you can connect your vehicle’s battery to the battery of another vehicle to jump-start it. For specific instructions, please reference the “Jump-starting” section in your Owner’s Manual and consult your local VW dealership should you have questions.

Good question. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door.

Requests to have an on/off switch installed for your airbags must be done through NHTSA. For information about how to submit your request, please click here.

Small passengers need protection too. For information regarding child safety seats and how to install them, please check out the NHTSA website here.

Daytime Running Lights (DRLs) are automatically activated when the ignition is switched on and the light switch is either in the position 0, AUTO, or if the parking lights are on as well. The majority of our vehicles may not allow you to manually turn the DRLs off if the vehicle is running. If your vehicle has the DRL parking feature, the DRLs can be turned off by engaging the parking brake. Please check out your Owner’s Manual for more information on the Daytime Running Lights.

Well, you can’t see it, but it can make your life easier. With Bluetooth technology, you can wirelessly connect your compatible phone to your car.

Depending on model, we use the Advanced Audio Distribution Profile (A2DP) and Audio Video Remote Control Profile (AVRCP) and utilize the Hands Free Profile (HFP). We do NOT use Object Push Profile (OPP).

Some devices get along better with your Volkswagen than others. Click here to see if they’re compatible.

Congrats on the new phone! When an iPhone® device is replaced, the new phone may be synced with iTunes® to restore contacts, music, and other information and the new phone may be named the same as the previous phone. Click here for instructions on how to change the name of your new iPhone, so the vehicle can distinguish between the two.

Volkswagen keys are tied into the security system for all our cars. This is why all keys need to be programmed to the vehicle’s Immobilizer system. Coding a replacement key for your vehicle requires specialized equipment available only to your VW dealer and to certain independent repair facilities and locksmiths that are qualified to make remote control keys.

You want more details? You got ’em. Technical Service Bulletins (TSBs), also called Technical Bulletins, are repair suggestions that are provided to our dealerships to instruct their technicians on the steps to perform a specific repair. If you wish to obtain a copy of a TSB that is for your vehicle, please reach out to our Customer CARE Center.

All internal combustion engines use some oil to provide effective lubrication and cooling for their internal parts. Oil consumption varies from engine to engine and may change over the life of the engine. Engines tend to use more oil during the break-in period than they do afterward when oil consumption stabilizes.

For information about resetting the oil service reminder, please refer to the "Instrument Cluster and Instrument Panel" section of the Owner's Manual.

In conjunction with the Anti-Lock Braking System (ABS), Anti-Slip Regulation (ASR), and Electronic Differential Lock (EDL), as well as additional sensors, Electronic Stabilization Control (ESC) helps the driver maintain their intended course by generating corrective forces.

In certain types of vehicle collisions, pressure sensors and crash sensors detect and rapidly trigger the deployment of corresponding front airbags, side airbags, head curtain airbags, or some combination of the above. Airbags inflate very suddenly to help ensure complete inflation before contacting occupants.

Remember that airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.

Your safety is important to us. Here are some details on how our airbag system works. First of all, the system is designed to only deploy the airbags facing the direction of the collision. The front airbags only deploy in a frontal collision if there is sufficient force and the angle of impact falls within the 60-degree span of the centerline of the vehicle. Side airbags are mounted in the seats and move with the occupants to help optimize protection. A side airbag will deploy in response to a signal from a crash sensor or a pressure sensor. An impact on one side of the vehicle may not deploy the side airbag on the opposite side. Side Curtain Protection® airbags drop down from the roofline above the door frames to help protect front and rear occupants from intrusion, splintering glass, and side window ejection. They also help provide increased protection in some types of rollover accidents or secondary impacts.

Remember that airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.

There are a lot of factors that affect your fuel economy or miles per gallon. Your personal driving habits, external conditions such as the weather and temperature, and the vehicle condition can play a role. See here for EPA estimates.

In the service position, the wiper arms can be lifted away from the windshield. For full details, please see the “Lights and Vision” section of your Owner’s Manual.

 

Here’s how to do it:

  • The engine hood must be closed.
  • Switch the ignition off, turn it on briefly, and then off again.
  • Press the windshield wiper lever down briefly when the ignition is off.
  • Wipers move into service position.

 

Note: Carefully fold the wiper arms back onto the windshield before driving. If you switch the ignition on and press the windshield wiper lever down briefly, the wiper arms move back to their original position.

If the vehicle is unlocked with the remote control key and a door or the rear hatch aren’t opened within a few seconds, the vehicle will automatically lock again. It’s all designed to help prevent you from leaving the vehicle unlocked unintentionally.

That's a bummer.. You will need to call roadside for lockout assistance to get into the passenger compartment. Once inside you can access the trunk referring to the "Emergency Opening" section in your Owner's Manual.

Batteries have the worst timing. But you can manually unlock the doors using the key bit. If there is a concealed lock cylinder (which applies to most vehicles with keyless entry), you can insert the key bit into the opening of the cover cap on the driver door. Once the cap has been removed, you can insert the key bit into the lock cylinder to unlock (or lock) the door. Then, reinsert the cover cap from top to bottom until it clicks into place. Be sure and check your Owner's Manual in the section titled "Emergency Closing and Opening" for important information and warnings.

Your Volkswagen was primarily designed for carrying passengers, not for towing. But if you wish to tow a trailer, please check your Owner's Manual to identify the maximum permissible trailer weights (if applicable) and any additional information regarding towing recommendations.

Before you apply elbow grease, information regarding the removal of wheel bolts can be found in the “Do It Yourself” section of the Owner's Manual.

As long as you unlock the vehicle with the unlock button on the remote control vehicle key, or switch on the ignition with a valid vehicle key, it should help deactivate the anti-theft alarm.

 

For more information about the anti-theft system, check out the “Opening and Closing” section of your Owner’s Manual. 

We’ve drawn it all out for you. A list of warning and indicator lights can be found in your Owner's Manual in the "Instrument Cluster and Instrument Panel" section.

We’re sticklers for the rules. The correct tire inflation pressure for the factory-installed tires is listed on a label. The factory-installed tires may be summer, winter, or all-season tires. The label is on the inside of the fuel filler flap. Underinflation or overinflation may shorten the service life of your tires and affect the handling of the vehicle.

Road trip? We like the sound of that. The compass zone map can be found in your Owner's Manual under the "Instrument Cluster and Instrument Panel" section.

Sorry, you can’t delete the user or phone from the RCD-310 Bluetooth® system. You can, however, delete the paired connection through the phone's Bluetooth settings. Just remove the "VW Vehicle" from the phone. The radio is designed so that up to 4 phones can be paired. When additional phones are paired, these will replace the connection that had been used the least.

Our navigation provider, HERE maps, has a feedback feature on its website. Click here and in the bottom right corner of the page, click on “feedback” and select “help improve the map.”

We’ve designed the e-Golf to try and make the battery last as long as possible, and one of the ways we have accomplished this is by keeping the A/C programmed at the default of 72 degrees. You can always set up a battery and climate profile on your Car-Net web portal or mobile app to set the temperature to your desired value. If you wish to make changes to the default temperature setting, the vehicle will need to be brought to a VW dealership so their technicians can adjust the programming.

There’s a place for everything. We have two different kinds of gas caps and each has a different way it can be “parked” while refueling. For the caps with the green peg at the bottom, the peg goes in a small holder on the opened filler flap. For caps with two notches at the rim, the cap is placed with the notches on the edge of the filler flap.

This system cannot receive HD stations. For one that can, check out the RCD 510, RNS 510, RCD 810, RNS 850, MIB and MIB II radios.

You’ll need to check your Owner’s Manual for towing information. Know that there may be local, state, and federal rules about the length of a rig, so you’ll need to inquire with the relevant authorities to find out.

We know you’d rather be driving it, but if you need to tow your Jetta Hybrid, it has the same towing restriction as all our other vehicles—the drive wheels must be off the ground on a dolly when towing behind a RV. The Owner's Manual gives specific instructions for other towing situations.

There are options. Please refer to the "Emergency Opening" section in your Owner's Manual.

Sorry, no. The Premium VIII radio has no adjustments for the picture brightness.

Allow us to enlighten you. The Adaptive Front-lighting System (AFS) available in some of our vehicles may trigger an error message to alert the driver about a possible malfunction with the system.

The remote starter has a range of about 120-130 feet with a clear line of sight, but it would be less if the signal has to go through walls.

Well, the DSG is not an automatic transmission in the true sense (though it makes no difference in look and feel); it is a manual transmission that shifts automatically.

Charged up and ready to go? You must first press the unlock button twice on the key fob. Then you may unplug the charger from the vehicle.

Full instructions can be found in the “Voice Operation” section in your Owner’s Manual.

But here are some easy steps you can follow to try starting your navigation using voice commands:

  1. Press the “Talk” button.
  2. Wait for the tone.
  3. Say the command: “New Destination.”

Always pay careful attention to the road, and do not drive while distracted.

Timing is everything, as they say. Once the vehicle is parked, here’s how you do it:

  1. Press the clock button to highlight the hour.
  2. Press the set button to change the hour to the proper setting.
  3. Press the clock button to highlight the minutes.
  4. Press the set button to change the minutes to the proper setting.


For more details, please see the “Instrument Cluster” section in your Owner’s Manual.

As long as your vehicle is equipped with launch control, information about using this feature can be found in the “Shifting” section of your vehicle’s Owner’s Manual.

The center console armrest was not designed to open.

There is no break-in period for the electric motor in our e-Golf.

We’ve made this pretty simple. There is no radio code for the new MIB radios. If the vehicle’s battery dies, is disconnected, or is removed, the radio should regain operation when the battery is charged, reconnected, or replaced.

Looking for a little more performance in your day? The "S" stands for "Sport" mode, which will change the way the transmission shifts up or down. In essence, it will shift the transmission in a more sporty way. This means when accelerating, the next higher gear will be selected later allowing the engine’s rpms to go higher before shifting. When decelerating, the transmission will shift earlier in a lower gear, again keeping the rpms higher and the whole driving experience sportier. Now, we should mention that when the vehicle is in Sport mode, it does use more fuel.

Brake assist is a feature that detects when the accelerator pedal is released quickly and the brakes are depressed suddenly with force—both of which indicate an emergency braking situation. In this situation, the brake system will apply extra braking power.

We’re all about the handling. DCC® is an adaptive damping system available in some models. It is an electrically adjustable system that adapts automatically to continually changing driving situations to take braking, steering, and accelerating factors into account.

No mystery here. The battery placement was simply a design decision based on the available space in the engine compartment.

To view steps to set up Android Auto™, please click here.

This should clear things up: The heated windshield can be activated either automatically when the humidity sensor reaches a certain dew point or it can be manually activated by using a soft key in the Infotainment (radio) display. Note: The heated windshield will automatically turn on only if the vehicle is in "Auto" mode.

Review the “Volkswagen Information System” section of your Owner’s Manual for instructions.

Visit your radio’s Owner’s Manual, where you can find more details about changing the time display in the “Settings” section.

It’s nice to be popular. Review the “Telephone Control” section of your radio’s Owner’s Manual for instructions.

As much as we’d like to tell you who it is, it will only display "PHONE" on the radio screen when you are on an active call.

Instructions for Bluetooth® pairing can be found in the “Operation” section of  the Mobile Phone Package booklet in your Owner’s Manual. There’s also a helpful tutorial that will walk you through these steps here.

In case you have your Owner’s Manual nearby, you can check out the “Climate Control” section, or you can watch this short video here for more information.

Review the “Audio Mode” section of your Owner’s Manual for instructions.

You can review the “Operation” section of the Mobile Phone Package Owner’s Manual for more details.

Looking for a more hands-on driving experience? The ERS allows you to shift the Routan manually, and to learn more about how to use it, feel free to check out the “Starting and Operating” section of your Owner’s Manual.

Looking to switch from polka to jazz? Review the “Multimedia” section of your Multimedia System Owner’s Manual.

It’s easy to update your Bluetooth® system. Check out the “Phone Menu” section of the Mobile Phone Package Owner’s Manual for more details.

Put your favorite tunes at your fingertips. Review the “Audio and Media Operation” section of your radio’s Owner’s Manual for instructions.

Check out the “Audio and Media Operation” section of your radio’s Owner’s Manual for instructions.

In case you have your Owner’s Manual nearby, you can check out the “Climate Control” section in your Owner’s manual.

Snow in the forecast? Most of our vehicles can use snow chains, but not all can use the original tire and wheel combination for this usage. Please reference your Owner’s Manual for information regarding which tire/wheel combination for snow chains can be used.

Sorry, there is no separate reserve tank. When there is fuel for around 40 miles (depending on your driving style) left in the tank, the refuel warning indicator will come up.

The Jetta Hybrid has a 1.1 kWh battery.

Maintenance

We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 10,000 miles, whichever occurs first. The exception is the Routan, which is recommended every 6,000 miles. Always reference your Owner’s Manual for service intervals and schedule maintenance information.

The answer depends on what you’re driving. Since it can be different for every vehicle, it is best to refer to your Owner’s Manual for service intervals and schedule maintenance information for changing the timing belt. 

Fingerprints. We don’t like them either. The best way to clean the touchscreen surface of your vehicle's radio would be using an anti-static cleaning cloth. Click here to view the Touchscreen Cleaner Kit that is available on our parts website.

Information about the maintenance and service intervals for your automatic transmission can be found in the Warranty and Maintenance Booklet of your Owner’s Manual.  It is always best to work with your local VW dealer for any service-related questions that you have!

Good question! It is important that the engine oil used in your vehicle conforms to our specifications. To find out what engine oil specification is recommended for your vehicle, please see your Owner’s Manual.

For detailed information about the tire replacement and tread depth recommendations, please see the “Tire” section in your Owner’s Manual. It is important to remember that tires should be replaced in pairs, rather than individually.

You can start with your local VW dealer, but you can try visiting this website too. www.vwtirestore.com

Before you get under the hood, you should know we don't include fuse diagrams in the Owner’s Manuals because, based on the many different equipment levels, there are too many different layout versions. If something is malfunctioning in the electrical system, the Owner’s Manual does provide a guide on how to find and replace a burned-out fuse.

To help protect against corrosion perforation, our vehicles are treated in a phosphate bath (and a dip paint bath) before painting. After this, we use three layers of paint: primer/filler, base, and a clear coat. A cavity sealer is used in most corrosion-sensitive areas. For example, the wheel housing and underbody are treated with an additional protective sealant or film. This is a tougher elastic coating to help prevent stone chipping.

With the exception of the Routan, Volkswagen vehicles use fully synthetic engine oil ONLY.

Service & Parts

If your vehicle is covered by the Volkswagen 24-Hour Roadside Assistance program, you will have access to services for disablements due to mechanical breakdown or collision. A separate Roadside Assistance guide should be located in the vehicle’s glove box or Owner’s Manual.

Volkswagen of America does not offer factory-direct ordering at this time.

Check out cool stuff for you and your VW at drivergear.vw.com.

Your Volkswagen takes pride in its appearance. Touch-up paint for vehicles can be obtained through the Parts Department of an authorized Volkswagen dealership.

The paint code on your vehicle can be provided by your local VW dealership or by Volkswagen Customer CARE at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

To obtain a copy of the vehicle's Monroney label, please contact Volkswagen Customer CARE at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

Here are the details: The vehicle must still be within the New Vehicle Limited Warranty or Certified Pre-Owned (CPO) limited warranty period, the repair must be covered under limited warranty, the breakdown has to occur at least 100 miles away from home, and the vehicle would have to have been deemed unsafe to drive and unable to be repaired the same day. For information on where to submit for reimbursement, please refer to your Roadside Assistance Guide.

The lug key is in a separate pouch in the tool set. Or, if the tool set is nested in the spare wheel with the styrofoam insert, the lug key will be located inside one of the cutouts.

Financial

We have a variety of promotions. Just look to the left for the “More” button, click it, then hit Special Offers. You’ll find any current VW lease and finance offers and bonus incentives. Please contact your dealer or visit your dealer’s website to see if additional offers and incentives are available.

Check out Financial Services here for the best way to reach Volkswagen Credit.

To estimate how much your trade-in is worth, use the convenient Black Book® trade-in value estimator tool. Get started here.

Yes, you can apply online by clicking here. Financing through Volkswagen Credit can also be completed at an authorized VW dealership. Your dealer will be happy to discuss a range of financing options and special programs offered by Volkswagen Credit.

To review your account balance, feel free to contact Volkswagen Credit at (800) 428-4034, Monday-Friday from 8 a.m. to 10 p.m. (Eastern). If you have a question about lease-end services (within 90 days of maturity) please call (800) 521-0171, Monday-Friday from 9 a.m. to 8 p.m. (Eastern). You can also log into Volkswagen Credit here at any time to service your account.

You will receive a lease-end package 90 days prior to returning your lease. This package includes simple steps to take before your lease ends. Additionally, you can schedule an inspection at your home, office or dealership through SGS, a third-party inspection company. You may contact SGS at (855) 622-4824, Monday-Friday from 8 a.m. to 9 p.m. (Eastern). Or you may log in to your Volkswagen Credit account here to schedule an appointment. The Volkswagen Credit guidelines for excess wear and use can also be found here.

If you are within the last 90 days of your lease, please call Volkswagen Credit Lease-End Services at (800) 521-0171, Monday-Friday from 9 a.m. to 8 p.m. (Eastern) or log in to your Volkswagen Credit account here to send a secure email. 

To stay up-to-date during the last year of your lease, log in here to access our mileage calculator tool.

*Purchasing directly through VW Credit, Inc. is not available in all states (CO, FL & SD).

General

Volkswagen Chattanooga has currently suspended public factory tours for an indefinite period of time due to new vehicle development activities in the plant. If you'll be visiting Germany and would like to check out the Autostadt, Wolfsburg, or The Glass Factory check out additional information here.

Please go to volkswagenag.com. To change the language, click English on the left side. Click 'Publications' on the right side under Info Center and select 'Publications filter'. Check 'Financial Statements' and click 'Show'.

To obtain VW owner’s manuals, limited warranty and maintenance manuals, radio manuals or technical bulletins please visit, www.vw.techliterature.com. If you would like to purchase a Service Manual for MY 2009 and older vehicles, please visit www.bentleypublishers.com, and if you would like to purchase (digital) service information for any MY 2010 and newer vehicles, please click here.

Check out our US Media Newsroom at media.vw.com. If you start here we’re pretty sure you’re well on your way to good grade.

This is one history class you’re really going to enjoy. To learn more about our company and our vehicles, click here

It is just a click away! Click here to visit Volkswagen of Mexico Contact Us.

Head north by clicking here to visit Volkswagen of Canada Contact Us.

Yes! The Jetta Hybrid is currently available in the Volkswagen lineup. The Touareg Hybrid was offered from 2011-2015 at participating dealerships.

Please go to volkswagenag.com. To change the language, click “English” on the left side. Click “Publications” on the right side under Info Center and select “Publications Filter” Check “Annual Reports” and click “Show.”

We’re pretty open about our privacy policy. Click here to view the Volkswagen privacy policy.

You will be missed, but if you wish to opt out of all marketing communications from Volkswagen of America, please contact our Volkswagen Customer CARE Center at 1-800-822-8987, 8 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday.

No, you will not. Opting out of communications from your dealer will not remove you from Volkswagen of America's mailing list, and vice versa.

The Vehicle Identification Number, commonly abbreviated to VIN, is a sequence of numbers and letters that is uniquely assigned to each vehicle. The VIN can usually be found on the driver's side dashboard, near or under the bottom portion of the windshield.

Check out our current job postings at the VW Corporate Careers website here. Things open up all the time!

The word Volkswagen means "People’s Car" in German!

If you wish to update your ownership contact information, please contact our Volkswagen Customer CARE Center at 1-800-822-89878 a.m. to 10 p.m. EST, Monday-Friday, or 9 a.m. to 5 p.m. EST, Saturday. Our representatives are happy to assist you!

You can view or download a brochure by choosing a model on vw.com, scrolling down to the bottom, and then selecting Download Brochure. Or go to the Models page, scroll down to the bottom, and find a link to the Volkswagen family brochure.

For further guidance with your request, you will need to speak with a registered importer. You may visit here for a list of registered importers.

Let us steer you in the right direction. For further guidance with your request, you will need to speak with a registered importer in the country you're moving to.

We have decided to launch this exciting new product in zero emission states only. Please consider our other eco-conscious product, the Jetta Hybrid. Only participating Volkswagen dealers in CA, CT, ME, MD, MA, NJ, NY, OR, RI, and VT may complete repairs and maintenance services on your e-Golf model.

Distance may make the heart grow fonder. But it can make scheduled maintenance a little more work. Only participating Volkswagen dealers in CA, CT, ME, MD, MA, NJ, NY, OR, RI, and VT may complete repairs and maintenance services on your e-Golf model.

Contact your local Volkswagen dealership to answer your map software question.

At this time only the Routan and the 2015 Golf and Golf GTI models have an Event Data Recorder.

The RNS 315 can hold 180 addresses in its address book. The system also keeps 20 “recent” destinations on a rolling basis – first in, first out. Perfect for anybody with places to go and people to see.

Our panoramic sunroofs have 2% UV solar transmission, which means 98% of the rays get blocked. (And it doesn’t wash off like your sunscreen.)

No, when you are using Bluetooth to make or answer a call, it will mute the music you are playing through the MDI cable.

While we love to travel, Volkswagen does not offer a European delivery program.

No, European maps are formatted for European Volkswagen navigation systems, which are different from those fitted in North American cars.