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FAQs

Top FAQs:
Simple — from vw.com, click on the VW model of your choice. The features and specs will be under the Overview tab in the left navigation toolbar. Within this section, you can download standard features as well.
To view or download our brochures, go to Shopping Tools, select Download a Brochure, and hit the "View" or "Download" button below the brochure(s) of your choice.
At the bottom of any vw.com page, click Company Info, then select VW Worldwide. You'll see a list of official Volkswagen sites around the globe. Or go directly to www.volkswagen.com to see Volkswagen's international site.
VW Website FAQs:
We generally post new model-year information from late summer to early fall. We're also constantly updating the site, so stop by frequently. If you can't find what you're looking for, contact our Information Center at 1-800-DRIVE-VW. Open weekdays, 8 a.m. to 9 p.m. Eastern Time.
Sorry, only vehicles available in the U.S. can be built on this site. If, however, you do want to import something, check out what's available in other countries via VW Worldwide.
Hit the Find A Dealer button at the top of any page on this site. You'll get synched up immediately.
Vehicle Pricing and Purchasing FAQs:
Choose a VW model's "See the Car" page. Hit the "Features & Specs" section. You'll see Price List, where you'll see the Manufacturer's Suggested Retail Price (MSRP) on all trims for that model.
Anywhere within the site, hit the Special Offers button (upper right).
Volkswagen doesn't offer an online inventory system. Call or e-mail your local dealer to find exactly what you're looking for. Want to know now? Hit the Find A Dealer button to be connected to the dealer nearest you.
Sorry, no. We don't offer factory-direct ordering. Besides, our dealers are people persons. So stop by your local dealer to get a great deal and learn everything you'd ever want to know about a VW from a real live person.
Since all VW dealerships are independently owned, pricing, availability and financing are going to vary. We provide MSRPs on this site, all final prices are negotiated between the customer and each VW dealer.
Because all VW dealerships are independently owned and operated, labor rates will vary.
Go to erwin.vw.com. Volkswagen of America made this the official site for aftermarket service information—everything from repair manuals and diagnostic codes to tech tips.
Customer CARE FAQs:
First, contact your local dealer—they're the closest and have lots of resources at their disposal. If you still have questions after that, just call 1-800-822-8987 for our Customer CARE Center. It's open weekdays, 8 a.m. to 9 p.m. Eastern Time (in the continental U.S.). If there's something wrong, we want to know, so we can make it right.
Simply call 1-800-822-8987 for our Customer CARE Center. It's open weekdays, 8 a.m. to 9 p.m. Eastern Time (in the continental U.S.). We'll be happy to straighten out any difficulties you may be having.
First, contact your local dealer—they're the closest and have lots of resources at their disposal. If you still have questions after that, just give the fine folks manning our Customer CARE Center a call, 1-800-822-8987, weekdays, 8 a.m. to 9 p.m. Eastern Time (in the continental U.S.). They will be happy to answer any questions. Of course, you can check the manual too.