Financial Services

Grateful doesn’t describe it

When you join the VW family as a valued owner we return the favor with unparalleled service, support and convenience. By financing with Volkswagen Credit you are offered online account management, a dedicated, U.S.- based, service call center, and a wide selection of vehicle protection plans and financing options. You chose a Volkswagen vehicle because you wanted something different, and that’s an experience we're happy to deliver.

Access Your Account

Navigate your Volkswagen Credit journey online.

Whether you are ready for something new or can't let go of your VW model, we'll walk you through preparing for the Lease-End Process.

Option A: Turn in your VW vehicle

The following steps will help you complete your current lease:

  1. Review the condition of your vehicle using our detailed Wear & Use Guide.
  2. Schedule your vehicle inspection.
  3. Turn in your vehicle to your VW dealer.

Option B: Purchase your VW vehicle

Not ready to let go of your current VW model? No problem.
Here’s what to do if you’d like to purchase your current vehicle.

  1. Contact your VW dealer or call us at (800) 521-0171, Monday–Friday from 9 a.m. to 8 p.m. (Eastern) to receive payoff instructions.
  2. Consider our financing1 and Volkswagen Drive Easy Vehicle Protection1 options.
  3. Follow instructions provided by your Volkswagen dealer to complete your purchase.

If you choose to lease or purchase a new VW, go to to find your next model and schedule a test drive with your VW dealer.


While some wear and use is expected, our Wear & Use Guide helps make conducting your own self-inspection easy. We'll help you evaluate "normal" versus "excess" wear and use to determine what you can expect on turn-in day.

Normal Wear & Use

  • All original equipment present, including the owner's manual, all sets of keys, airbags, CD player, navigation CDs, and the convertible top cover (if applicable).
Normal Wear
  • All speakers are intact and working.

Excess Wear & Use

  • Upholstery holes, tears, burns, or singes.
  • Excessive staining of the upholstery, carpet, or interior panels.
  • Scratched, damaged, or blown speakers.

Normal Wear & Use

  • Dents, chips, and scratches smaller than two inches on bumper or panel.
  • Single windshield chip without spidering.
  • Fewer than three “dings” per panel.

Excess Wear & Use

Excess Wear
  • Scratches, dents, gouges, and chips larger than two inches on bumper or panel.
  • Chipped, cracked, or
    heavily pitted glass,
    or improperly tinted windows.
  • Improperly completed body repairs (i.e., mismatched paint, sanding marks, and incomplete dent removals).
  • More than three “dings”
    per panel (a ding is the
    size of a quarter or smaller,
    without broken paint).
  • Multiple dents, scratches, or
    chips per body panel.

Normal Wear & Use

  • All four tires and the spare have more
    than one-eighth inch of tread at the
    shallowest point.
  • Minor steel or alloy wheel scuffs.
  • Vehicles equipped with 4MOTION® must have matching brand, size, and rating on all tires.
  • Tires are same size and quality as the original equipment.

Excess Wear & Use

  • One or more tires including the spare
    have less than one-eighth inch of tread
    at the shallowest point.
  • Heavily gouged steel or alloy wheels.
  • Retreads, snow tires, gouged tires, or tires with cut or plugged sidewalls.
  • Unrepairable steel wheels or alloy wheels that are broken, missing, or bent.

Normal Wear & Use

  • All equipment, options, and accessories are intact and working.

Excess Wear & Use

  • Service indicator lights are on indicating maintenance or repair is needed (i.e., check engine light, airbag light, etc.).

Inspection Process

  1. Schedule a vehicle inspection2 by going online or calling SGS at (800) 340-4080. An SGS agent will evaluate your vehicle for any excess wear and use. 
  2. Once completed you will receive an inspection condition report itemizing any excess wear.
    View sample report
  3. Excess wear will be billed on your Turn-In Settlement Invoice (unless you choose to repair the items prior to turn-in). 
  4. If repairs are completed, email or fax the repair receipts, along with proof of payment, to or fax to (800)-824-8284 prior to returning the vehicle. This will help ensure the charges are adjusted prior to receiving your Turn-In Settlement Invoice.

We know you're busy, so we make paying for your VW easier. With plenty of options to pay your Volkswagen Credit bill, we've covered practically all of your bill paying bases.

Log in to your Volkswagen Credit account to manage, make online payments, review statements, request a payoff quote, or switch to paperless invoicing.

Set up scheduled withdrawals and we’ll help make sure your payment is made on time, every month. You can enroll or cancel this service at any time by accessing your account at

Our Interactive Voice Response system ((800)-428-4034 option 1) is available 24 hours a day and allows you to make simple monthly payments using your routing and checking account number. To request a payoff quote, log in to your Volkswagen Credit account or call (800)-428-4034, option 3. If you would like to speak to a representative, our office hours are Monday–Friday from 8 a.m. to 10 p.m. (Eastern).

We still like stamps. Send your monthly payments, property tax, late charges, sales tax and extra payments to the address listed below or check the front of your billing statement for your designated payment address. For final payments, log in to your Volkswagen Credit account and view your account details, or call (800)-428-4034, Monday–Friday from 8 a.m. to 10 p.m. (Eastern).


Volkswagen Credit
P.O. Box 5215
Carol Stream, IL 60197-5215

Western Union® Quick Collect and MoneyGram® Express Payment can offer you alternative payment options. Choose to make your payment online, over the phone, or in person with your local Western Union or MoneyGram representative.

Learn more about the different parts of your statement and stay up to speed with important messages from Volkswagen Credit.

1. Account Information

Key information you will need to manage your
Volkswagen Credit account online.


2. Account Details

Information that provides a breakdown of your monthly
payment and when your payment is due. 


3. Activity Since Last Statement: 

Includes detailed dates and itemized
past payments. 


4. Important Messages:

Billing isn’t always about numbers. Stay up to speed
with helpful information and extra tools to help you manage your account. 


5. Contact

Information on how to contact Volkswagen Credit on
the phone, via mail, email, or the web.



Online account management offers you:

  • Access to your account 24/71
  • The ability to set up automatic monthly payments and enroll in paperless billing
  • Account servicing and secure email features

Smart drivers mean curious customers. We know we've got you thinking, so here are a few answers to some commonly asked questions. 

A: Most standard leases are calculated based on a specified number of miles you can drive, typically 15,000 or fewer per year. You can negotiate a higher mileage limit, but you will normally have an increased monthly payment since the vehicle’s depreciation will be greater during your lease term. If you exceed the mileage limit set in the lease agreement, you’ll probably have to pay additional charges when you return the vehicle.

A: We offer a range of service and protection plans for any VW driver. The Volkswagen Drive Easy Program includes a portfolio of coverage options for your Volkswagen vehicle:

A: Please contact Volkswagen Credit Customer Care at (800)-428-4034 Monday–Friday from 8 a.m. to 10 p.m. (Eastern) or log in to your Volkswagen Credit account to send a secure email.

A: If you are within the last 90 days of your lease, please call Volkswagen Credit Lease-End Services at (800) 521-0171 Monday-Friday from 9 a.m. to 8p.m. (Eastern) or log in to your Volkswagen Credit account to send a secure email.

A: SGS, a third-party inspection company, will schedule an inspection at your home, office or dealership. You may contact SGS at (800)-340-4080 Monday–Friday from 8 a.m. to 9 p.m. (Eastern). Or, you may log in to your Volkswagen Credit account at to schedule an appointment

A: During the last year of your lease, log in to to access our mileage calculator tool.