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If you have previously paid for replacement of a faulty steering wheel clock spring as described in the letter you received, you may submit a request for reimbursement.


For all requests, please include the following:

  1. Vehicle Identification Number (VIN) of the repaired vehicle
  2. Name and Address of the person who paid for the repair (receiving reimbursement)
  3. Legible repair orders and/or itemization of repair that was completed (keep originals- documents will not be returned)
  4. Legible copies of proof of payment (receipts, invoices, cancelled checks, bank/credit statement)
  5. The name, address and phone number of the repair facility that performed the work


To submit Online: Email us by Clicking here

To Submit by Mail:

Volkswagen of America, Inc.

Attn: Campaign Reimbursement

3800 Hamlin Rd, Auburn Hills, MI 48326


Please Note:

• Your claim will be acted upon within 60 days of receipt. If your claim is approved, you will receive a check from Volkswagen. Reimbursement may be limited to the amount the repair would cost if it had been completed by a Volkswagen dealer or authorized repair facility

• If your claim is incomplete, we will contact you and request any additional required information to support your claim

• If your claim is denied, we will contact you with the reason(s) for denial

To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual.


If you do not have an Owner’s Manual for your vehicle, you can order one at or by calling our toll-free number at 1-800-544-8021.


What you will also find on the website:

– Owner's Manuals Inserts and Supplements

– Warranty and Maintenance Manuals

– Sound System and Navigation Manuals

For information about loaner availability, please reach out to an authorized Volkswagen dealership. Click here to locate your nearest VW dealer.

Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door.

No, they do not. Repairs under your limited warranty may be completed at your local Volkswagen dealership. If you'd like to locate a dealer in your area, click here.

You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please visit your local VW dealer.

Your tires were carefully selected to match your Volkswagen, so only a tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) is recommended for use.

We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 10,000 miles, whichever occurs first. The exception is the Routan, which is recommended every 6,000 miles. Always reference your Owner’s Manual for service intervals and schedule maintenance information.

Nobody knows your Volkswagen better than we do. That's why all limited warranty-related repairs must be completed at your local Volkswagen dealership. If you are a resident of Hawaii or Alaska, please contact Volkswagen Customer CARE Center at 1-800-822-8987, 8:00 a.m. to 9:00 p.m. EST.

Everyone deserves a better car. And with our competitive rates and Volkswagen Credit specialists, we do our best to make sure everyone can get one. 



8 a.m. to 10 p.m. EST

Monday - Friday


Volkswagen Credit

PO Box 3

Hillsboro, OR


If you have a question

about lease-end services 

(within 90 days of maturity):



8 a.m. to 8 p.m. EST

Monday - Friday

If you need to
send in a payment:


Volkswagen Credit 

PO Box 5215 

Carol Stream, IL 


Whether you need it or not, VW Roadside Assistance is available twenty-four hours a day, seven days a week.

Trip interruption receipts should be sent via mail. 



24 hours a day

7 days a week


VW 24-Hour Roadside Assistance

P.O. Box 9145

Medford, Massachusetts


You can contact us in a variety of ways. VW customer service is easy to reach.

For information on Takata, click here.


9:00 a.m. to 8:00 p.m. EST
Monday – Friday

10:00 a.m. to 6:30 p.m. EST
Saturday – Sunday

9:00 a.m. to 8:00 p.m. EST
Monday – Friday

10:00 a.m. to 6:30 p.m. EST
Saturday – Sunday



8 a.m. to  9 p.m. EST
Monday – Friday


Volkswagen Customer CARE

3800 Hamlin Road

Auburn Hills, MI 48326-2829


Contact your dealer

Get in contact with your local VW dealer or schedule an appointment to stop by and say hello.


A matter of FAQs

The answer to most questions can be found in our Frequently Asked Questions section.


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