Recall FAQ


 

General Recall QA

Recalls are conducted to address issues affecting motor vehicle safety and/or emissions defects. They also address problems that can cause a vehicle to be out of compliance with U.S. Federal Motor Vehicle Safety Standards or EPA/CARB emissions-related regulatory requirements. Any recall work your vehicle needs should be completed at a Volkswagen dealer as soon as possible. To schedule an appointment, click here.

No - recalls do not have an expiration date.

Click here to use our Recall/Service Campaign Lookup service to check and see if there are any recalls on your vehicle.

Alternate transportation can vary depending on the recall/campaign. Please contact your Volkswagen dealer for further information. Click here to find a Volkswagen dealer.

All recall/campaign work must be completed at a Volkswagen dealership. To schedule an appointment, click here. If you live in Hawaii or Alaska, please contact Volkswagen Customer CARE at 1-800-822-8987 for assistance in scheduling this important work.

Yes. If you received a recall letter concerning your vehicle, you need to schedule an appointment with a Volkswagen dealer to have the recall work performed. To schedule an appointment, click here.

Yes. If you received a recall letter concerning your vehicle, you need to schedule an appointment with a Volkswagen dealer to have the recall work performed. To schedule an appointment, click here.

Recall repairs are FREE.

However, there are times when you will have to pay for vehicle repairs before your dealer can do the recall work. For example:

- If you have aftermarket equipment installed on your vehicle and your dealer determines that it would interfere with or prevent the safe completion of the recall repair, you will need to have the aftermarket equipment removed at your expense before the recall work can be done.

- If there is damage to your vehicle and your dealer determines that it would interfere with or prevent the safe completion of the recall repair, you will need to have the damage repaired at your expense before the recall work can be done.

- If there is a pre-existing vehicle issue (such as a vehicle problem that causes an illuminated warning light) and your dealer determines that it would interfere or prevent the safe completion of the recall repair, you will need to have the problem fixed before the recall work can be done.

Please contact your Volkswagen dealer as soon as possible. They will help you make arrangements to get your vehicle to the dealership and perform a diagnosis to determine what the problem is. To schedule an appointment, click here.

Recalls affect vehicles built during a certain production timeframe, and may also only apply to vehicles with certain types of engines or specific options/equipment. Because of this, cars similar to yours may be recalled, but your car is not affected. Checking with your Volkswagen dealer, or using the VIN lookup tool on vw.com are both very good ways to see if your car is included in a recall or not.

If you have incurred out-of-pocket expenses directly related to a campaign repair and would like to request reimbursement, information on what Volkswagen needs to review your request is included in the recall letter you received.

Without the required documentation showing diagnosis/repair from an authorized Volkswagen dealer or licensed repair facility, it is unlikely that your reimbursement request will be paid if you performed your own vehicle repairs.

Volkswagen will send you another letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.

Automakers are required by Federal law to notify owners within 60 days of notifying the government (NHTSA) about a new recall. Because it takes time to develop, test, manufacture and ship repair parts to dealers, it's not possible for dealers to begin performing recall repairs within that 60-day timeframe. It's important for owners to be aware of recalls affecting their vehicles, whether or not a repair is available.

If you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.

Automakers are required by Federal law to notify owners within 60 days of notifying the government (NHTSA) about a new recall. Because it takes time to develop, test, manufacture and ship repair parts to dealers, it's not possible for dealers to begin performing recall repairs within that 60-day timeframe. It's important for owners to be aware of recalls affecting their vehicles, whether or not a repair is available.

Safety Recalls 69Q8_69Q9 Takata - Takata Recall

To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool found on either vw.com/recalls or NHTSA.gov/recalls.

 

Your VIN is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, and it may also be shown on your vehicle insurance certificate.

 

For additional information on this airbag recall, please visit the National Highway Traffic Safety Administration (NHTSA) at www.safercar.gov.

 

A recalled Takata airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death.

No. There are no warnings that an airbag is at risk of exploding when it deploys in a crash.

In affected Volkswagen vehicles, only the driver frontal airbag is included in the Takata recall. The repair is to replace the driver airbag inflator for FREE.

We are unable to provide airbag manufacturing information for each airbag in your vehicle. If your vehicle is part of this recall, we will notify you via first-class mail. You can also confirm whether your vehicle is impacted by this recall by using our VIN look-up tool here.

Please make an appointment with a Volkswagen dealer. To locate a dealer in your area, click here.

Yes! The interim repair was an important step to help keep you safe until the final repair became available. Please make an appointment with a Volkswagen dealer to have the final, FREE recall repair completed. To locate a dealer in your area, click here.

Because final repair parts are becoming available, if your dealer asked you to reschedule it means that you will be able to get a final, FREE recall repair part installed. Please work with your dealer to schedule the soonest appointment available. To locate a dealer in your area, click here.

Yes! Any unfixed recall issue can delay or even stop the import/export process. Please contact a Volkswagen dealer for a FREE recall repair appointment. To locate a dealer in your area, click here.

Volkswagen dealers outside of the USA and Canada do not have the tools or parts needed to perform this FREE recall repair. You’ll need to schedule the FREE repair with a Volkswagen dealer as soon as you return to the United States (or Canada).

  • Your Volkswagen dealer can address any Takata recall repair questions you may have, and can also work with you to schedule a FREE repair appointment. To locate a dealer in your area, click here.
  • The National Highway Traffic Safety Administration (NHTSA) has a comprehensive website dedicated to the Takata recall. For additional information, please visit the NHTSA site at www.safercar.gov.

Safety Recall 20AE

Certain 2006-2010 Model Year Volkswagen Passat/Passat Wagon & 2009-2016 Model Year Volkswagen CC vehicles.

On certain vehicles, there could be an interruption in electrical power from the fuel pump control module.  This could result in the fuel pump running continuously, resulting in a drained battery and/or a no-start condition, or cause a loss of motive power while the vehicle is in motion, which could increase the risk of a crash causing injury and/or damage to property.

The fuel pump control module will be replaced and relocated within the vehicle. The recall repair is FREE.

Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.

Safety Recall 20AE addresses an issue with the fuel pump control module, but the fuel pump itself is not repaired or replaced under the recall. Because of this, any reimbursement paid out under Safety Recall 20AE will only be to cover the fuel pump control module replacement, and not the fuel pump itself.

Yes. Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.

Safety Recall 20AW – Fuel Tank

Certain 2018 model year Volkswagen Atlas vehicles.

Fuel may leak from the fuel tank. Leaking fuel, in the presence of an ignition source, may result in a fire.

The fuel tank will be replaced. The recall repair is FREE.

Repairs can be scheduled with your authorized Volkswagen dealer beginning on June 22, 2018. Click here to schedule an appointment.

Yes. If you smell fuel or notice a puddle of fuel beneath your vehicle, please contact your nearest Volkswagen dealer right away. They will help you make arrangements to get your vehicle to the dealership and perform a diagnosis to determine what the problem is. Click here to schedule an appointment.

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to locate your Volkswagen dealer or click here to contact us.

Safety Recall 69V2 – Safety Recall

Certain 2017-2018 model year Volkswagen Tiguan Limited vehicles.

Affected vehicles were built with a driver airbag/steering wheel combination that was not released for the United States market. In the event of a crash with airbag deployment, the airbag may not perform as required by regulations, which may increase the risk of injury.

Volkswagen has also learned that the non-compliant driver airbag installed in your vehicle contains an inflator that was manufactured by Takata and contains non-desiccated ammonium nitrate.

The NHTSA has stated "The propellant in the inflators breaks-down after long-term exposure to high temperature fluctuations and humidity. This breakdown can cause the propellant to burn too quickly, creating too much pressure for the inflator, and in extreme cases the inflator explodes, shooting shrapnel toward vehicle occupants. Using this information, the agency prioritized the recall of air bag inflators based on the risk of injury or death to vehicle occupants."

The Takata airbag inflator in your vehicle is not required to be recalled under the Takata Coordinated Remedy order until January 2019; however, Volkswagen is providing this additional information to you in advance of the required Takata recall filing in order to keep you fully informed.

To correct this noncompliance and, at the same time, also address the Takata airbag inflator, your authorized Volkswagen dealer will replace the entire driver airbag and the steering wheel. The recall repair is FREE.

Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.

Safety Recall 69X1

Certain 2018 model year Volkswagen Atlas vehicles equipped with a second row bench seat.

If a child restraint with a larger than recommended base is installed in the center position of the second row bench seat, it may damage both the center and adjacent outboard safety belt buckles. A damaged safety belt buckle can release unexpectedly, increasing the risk of injury in a crash.

The second row bench seat center and adjacent left (outboard) safety belt buckles will be inspected and, if necessary, replaced. Volkswagen will also provide an Owner's Manual supplement addressing child safety and child restraints. The recall repair is FREE.

Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.

Yes. If you notice any damage to the second row bench seat safety belt buckles in your vehicle during or after child restraint use, please contact your nearest Volkswagen dealer right away to have the issue addressed. Click here to schedule an appointment.

Yes. To help ensure your safety and the safety of your passengers, it's important that you have this recall completed on your vehicle.

Volkswagen will provide owners of affected vehicles with an Owner's Manual supplement addressing child safety and child restraints. The information in the supplement will provide you with additional information that you can use in conjunction with the information already in the owner's manual that came with your vehicle.

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.

Safety Recall 69W8 – Passenger Frontal Airbag

Certain 2018 model year Volkswagen Tiguan vehicles.

In a crash, the passenger frontal airbag may not unfold properly or may even tear during deployment. This can result in an increased injury risk to the front passenger in a crash with airbag deployment.

The passenger airbag will be replaced in affected vehicles. The recall repair is FREE.

Volkswagen expects that repairs can begin in August 2018.

Yes. Owners are advised to not let anyone sit in the front passenger seat until the recall repair has been performed.

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.

Safety Recall 69W9 – Passenger Frontal Airbag

Certain 2018 model year Volkswagen Atlas vehicles.

 

In a crash, the passenger frontal airbag may not unfold properly or may even tear during deployment. This can result in an increased injury risk to the front passenger in a crash with airbag deployment.

The passenger airbag will be replaced in affected vehicles. The recall repair is FREE.

Volkswagen expects that repairs can begin in August 2018.

Yes. Owners are advised to not let anyone sit in the front passenger seat until the recall repair has been performed.

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.

Safety Recall 40N4 – Lower Ball Nut Joints

Certain 2018 model year Volkswagen Tiguan vehicles.

The nut holding the lower ball joint of the front wheel in each side may be loose or improperly torqued. A loose or improperly torqued ball joint nut can result in dislocation of the lower ball joint. This may cause steering, traction or other stability issues relating to the front wheels and increase the risk of a crash.

The lower ball joint nuts will be replaced. The recall repair is FREE.

Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.

Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. DO NOT DRIVE YOUR VEHICLE. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.

DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair.

Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed. 

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to Contact Us.

Safety Recall 40N5 – Lower Ball Nut Joints

Certain 2018 model year Volkswagen Tiguan vehicles.

The nut holding the lower ball joint of the front wheel in each side may be loose or improperly torqued. A loose or improperly torqued ball joint nut can result in dislocation of the lower ball joint. This may cause steering, traction or other stability issues relating to the front wheels and increase the risk of a crash.

One or both of the lower ball joint nuts will be replaced. The recall repair is FREE.

Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here.

Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. DO NOT DRIVE YOUR VEHICLE. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.

DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair.

Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed. 

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to Contact Us.

Safety Recall 47N8 – Brake Calipers

Certain 2018 model year Volkswagen Atlas and Passat vehicles.

Gas bubbles may form in the brake system due to insufficient chrome coating of the brake caliper pistons. If this happens, braking performance may be reduced which can increase the risk of a crash.

Bleed the front and rear brake calipers. The recall repair will be FREE.

Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here. 

Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. DO NOT DRIVE YOUR VEHICLE. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.

DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.

Safety Recall 47N9 – Brake Calipers

Certain 2018 model year Volkswagen Beetle, Beetle Convertible, GTI and Golf SportWagen vehicles.

Gas bubbles may form in the brake system due to insufficient chrome coating of the brake caliper pistons. If this happens, braking performance may be reduced which can increase the risk of a crash.

Bleed the front and rear brake calipers. The recall repair will be FREE.

Repairs can be scheduled with your authorized Volkswagen dealer now. To schedule an appointment, click here. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. DO NOT DRIVE YOUR VEHICLE. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.

DO NOT DRIVE YOUR VEHICLE. Contact VW Roadside Assistance at 1-800-411-6688 to have your vehicle towed for FREE to your nearest Volkswagen dealer for repair. Your Volkswagen dealer will provide you with a loaner vehicle for FREE if needed.

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to contact us.