Financial Services

Financial Services

Thank you for choosing Volkswagen Credit. As part of the VW Group, we care about delivering quality financial services just as much as we care about your overall Volkswagen experience.

In approximately 1-2 weeks from your Dealer visit, you’ll receive a Volkswagen Credit welcome packet and customer ID card. Once you have your account information, you can sign up to manage your account online any time with My Account. In just a few clicks, you'll be able to make payments securely, review your account history, update your contact information, request a payoff quote, and more.

 

 

 

You'll need to provide:

  • Your account number (see your customer ID card)
  •  Your Social Security number
  •  Your email address 
  • A username and password

 

Sign up for automatic payments.

Spend more time on the road and less time managing your account with automatic payments. You can choose to have your monthly payment automatically deducted from your bank account to ensure you never miss a payment.

 

Enroll online today with My Account.

 

Go paperless.

Streamline the way you pay and cut the clutter in your mailbox. When you sign up to go paperless, we’ll send all of your statements, notices, and important account information to your online account inbox.

 

Enroll online today with My Account.

Learn more about the different parts of your statement and stay up to speed with important messages from Volkswagen Credit.

account statement

 

1.  Summary of Charges

Information that provides a breakdown of your monthly payment and when your payment is due. 

 

2.  Account Information

Key information you will need to manage your Volkswagen Credit account online.

 

3.  Account Management

Information on how to contact Volkswagen Credit over the phone and log in to My Account.

 

4.  Important Messages

Billing isn't always about numbers. Stay up to speed with helpful information and extra tools to help you manage your account. 

 

5.  Payment Options

Information on the various ways you can make a payment.

With a variety of easy options, Volkswagen Credit has practically all of your bill-paying bases covered.

Log in to your Volkswagen Credit account to manage, make online payments, review statements, request a payoff quote, or switch to paperless invoicing.

Set up scheduled withdrawals and we'll help make sure your payment is made on time, every month. You can enroll or cancel this service at any time by accessing your account at My Account.

Call our Interactive Voice Response system (800) 428-4034, option 1. Available 24 hours a day, it allows you to make simple monthly payments using your routing and checking account number. To request a payoff quote, call (800) 428-4034, option 3. If you would like to speak to a representative, our office hours are Monday–Friday from 8 a.m. to 10 p.m. (Eastern).

Send your monthly payments, property tax, late charges, sales tax and extra payments to the address listed below or check the front of your billing statement for your designated payment address. For final payments, log in to My Account and view your account details, or call (800) 428-4034, Monday – Friday from 8 a.m. to 10 p.m. (Eastern).

 

Standard Mail
Volkswagen Credit
PO BOX 5215
Carol Stream, IL 60197-5215

 

Express Mail
Volkswagen Credit
Box # 5205
5505 N Cumberland Ave., Suite 307
Chicago, IL. 60656

Western Union® Quick Collect and MoneyGram® Express Payment can offer you alternative payment options. Choose to make your payment online, over the phone, or in person with your local Western Union or MoneyGram representative.1

Whether you don’t want to let go of your current vehicle or you're ready for something new, we'll walk you through preparing for the lease-end process.

Option 1: Turn in your VW vehicle

The following steps will help you complete your current lease:

  1. Review your vehicle condition.
  2.  Schedule your vehicle inspection
  3. Turn in your vehicle to your VW Dealer.

If you choose to lease or purchase a new VW, go to vw.com to find your next model and schedule a test drive with your VW Dealer. As a returning customer, if you purchase your next vehicle through Volkswagen Credit, we will waive your disposition fee. Or if you lease, we will waive your disposition fee and your security deposit1.

Option 2: Purchase your VW vehicle

Not ready to let go of your current VW? No problem.

Here’s what to do if you’d like to purchase your current vehicle:

  1. Contact your VW Dealer or call us at (800) 521-0171 to receive payoff instructions.
  2. Consider our financing1 and Volkswagen Drive Easy1 extended coverage options.


While some wear and use is expected, our Wear & Use Guide helps make conducting your own self-inspection easy. We'll help you evaluate "normal" versus "excess" wear to determine what you can expect on turn-in day.

Normal Wear & Use

08
  • Minor staining and carpet wear
  • All original equipment present including the owner’s manual, all sets of keys, airbags, CD player, navigation CDs, and the convertible top cover (if applicable) 

Excess Wear & Use

08
  • Upholstery holes, tears, burns, or singes
  • Excessive staining of the upholstery, carpet, or interior panels
  • Damage to convertible top such as cuts, burns, singes, tears, or stains

Normal Wear & Use

06
  • Scratches, dents, and gouges smaller than 2 inches on bumper or panel
04
  • Single windshield chip without spidering
07
  • Three or fewer “dings” per panel (a ding is the size of a quarter or smaller, without broken paint)

Excess Wear & Use

Excess Wear
  • Scratches, dents, and gouges larger than 2 inches on bumper or panel
04
  • Multiple chips, cracks, or pits measuring more than 1/8 of an inch, or improperly tinted windows
07
  • Improperly completed body repairs (i.e., mismatched paint, sanding marks, and incomplete dent removals)
  • More than three “dings” per panel
  • Multiple chips, scratches, and dents per body panel

Normal Wear & Use

01
  • All four tires and the spare have more than 1/8 of an inch of tread at the shallowest point
02
  • Minor steel or alloy wheel scuffs
03
  • Tires are same size and speed rating as the original equipment 
  • Multiple tire types are acceptable for VW vehicles not equipped with 4MOTION® all-wheel drive as long as they are the same size and speed rating as original equipment
  • VW vehicles equipped with 4MOTION® all-wheel drive must have matching brand, size, and rating on all tires

Excess Wear & Use

01
  • One or more tires including the spare have less than 1/8 of an inch of tread at the shallowest point
02
  • Heavily gouged steel or alloy wheels
03
  • Retreads, snow tires, gouged tires, or tires with cut or plugged sidewalls
  • Unrepairable steel wheels or alloy wheels that are broken, missing, or bent

Normal Wear & Use

09
  • All equipment, options, and accessories are intact and working.

Excess Wear & Use

09
  • Service indicator lights are on indicating repair is needed (i.e., check engine light, airbag light, and anti-lock brake (ABS) light)

Inspection Process

  1. Schedule a vehicle inspection2 by going online or calling SGS at (855) 622-4VCI (4824). An SGS agent will evaluate your vehicle for any excess wear and use. 
  2. Once completed you will receive an inspection condition report itemizing any excess wear.
  3. Excess wear will be billed on your Turn-In Settlement Invoice (unless you choose to repair the items prior to turn-in). 
  4. If repairs are completed, email or fax the repair receipts, along with proof of payment, to RepairReceipt@vwcredit.com or fax to (800)824-8284 prior to returning the vehicle. This will help ensure the charges are adjusted prior to receiving your Turn-In Settlement Invoice.
Disclaimer

At Volkswagen Credit, we make sure you understand the ins and outs of your entire lease or retail contract. Here are a few answers to some commonly asked questions to get you started.

A: Most standard leases are calculated based on a specified number of miles you can drive, typically 15,000 or fewer per year. You can negotiate a higher mileage limit, but you will normally have an increased monthly payment since the vehicle’s depreciation will be greater during your lease term. If you exceed the mileage limit set in the lease agreement, you’ll probably have to pay additional charges when you return the vehicle.

A: We offer a range of service and protection plans for any VW driver. The Volkswagen Drive Easy Program includes a portfolio of coverage options for your Volkswagen vehicle:

A: Please contact Volkswagen Credit Customer Care at (800)428-4034 Monday–Friday from 8 a.m. to 10 p.m. (Eastern) or log in to your Volkswagen Credit account to send a secure email.

A: If you are within the last 90 days of your lease, please call Volkswagen Credit Lease-End Services at (800)521-0171 Monday-Friday from 8 a.m. to 8 p.m. (Eastern) or log in to your Volkswagen Credit account to send a secure email.

A: SGS, a third-party inspection company, will schedule an inspection at your home, office or dealership. You may contact SGS at (855) 622-4824 Monday–Friday from 8 a.m. to 9 p.m. (Eastern). Or by visiting https://schedule.sgsauto.com at your convenience to schedule an inspection appointment.

A: During the last year of your lease, log in to www.vwcredit.com/myaccount to access our mileage calculator tool.

Let's speak the same language.

From residual value to adjusted capitalized cost, automotive finance has its fair share of jargon. To make your financing experience a little smoother, we defined some of these terms for easy reference.