The Information We Collect
When you visit the Volkswagen Properties, we may collect certain personally identifiable information you choose to disclose to us, such as your name, postal address, telephone number, date of birth, and email address. We may also collect user generated content you choose to publish on the Volkswagen Properties.
You may use your Facebook account credentials to sign in to certain Volkswagen Properties. If you connect using your Facebook credentials, you authorize us to collect your authentication information, such as your username, access credentials, and other information that may be available on or through your Facebook account, including your name, country, email address, and date of birth.
The Volkswagen Properties also may passively collect non-personal and aggregated information that is automatically sent to us by your web browser or device, including your Internet Service Provider and IP address, the date and time you access the Volkswagen Property, the pages you have accessed while visiting the Volkswagen Property, and the Internet address from which you accessed the Volkswagen Property.
We may receive information from third party sources, such as authorized Volkswagen dealerships, and incorporate it with your personal information.
How We Use and Share Information
We may use your personal information in a number of ways, such as to send promotional emails to you, to enter you into contests and sweepstakes, to participate in our online communities, to conduct surveys and market research, to provide product materials and updates on new products and services, to respond to queries, and to provide order status and order tracking information to you. We may use your personal information for marketing research and marketing purposes, which may include sharing it with Volkswagen authorized dealerships, for customer service purposes, with outside research companies, or with service providers that provide marketing, research, or other services for us, including service providers that may be located outside of the United States. If you choose to save information, such as a vehicle configuration, on the Volkswagen Properties, we may contact you to follow up on your interest in our cars.
Personal information received from Volkswagen authorized dealerships may, in some cases, be used and shared in these ways.
We may share non-personal and aggregate information with our advertising agencies and other third-party affiliates to customize the design of the Volkswagen Properties.
To opt-out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email.
Our Commitment to Children's Privacy
Volkswagen does not knowingly collect personal information from visitors under the age of 13. The Volkswagen Properties are general audience websites or digital properties directed at general audiences. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information.
The Volkswagen Properties may contain links to other websites, including social networks, advertisers, individual dealer’s websites, and websites belonging to other third parties. Some of these sites may share a similar “look and feel” to the Volkswagen Properties. Such sites may include social media sites, including Facebook and Twitter, websites affiliated with Volkswagen Financial Services, and other third party sites including individual dealer websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies provided by other websites before you provide personal information to them.
Your California Privacy Rights
You may also contact us by phone, 24 hours a day, at: 1-800-822-8987.
And by mail at:
Volkswagen Customer CARE Center
3800 Hamlin Road
Auburn Hills, MI 48326