FAQ

The Most Frequently Asked Questions

To find a complete list of all the standard features on your VW, first choose your model and then click on Explore Trims. Once there, you’ll find a list of standard features, along with downloadable specs.

You can view or download a brochure by choosing a model, scrolling down to the bottom, and then selecting Download brochure. Or go to the Models page, scroll down to the bottom, and find a link to the Volkswagen family brochure.

To go global, just look to the side of any vw.com page, click on More, then select Corporate. At the bottom of the page there is a worldwide link that will lead you to VW info for other countries.

VW Website FAQ

We love sharing good news and we generally post new model-year information from late summer to early fall. But we also constantly update the site with all kinds of news, so check back frequently. Can't find something? Contact our Information Center at 1-800-DRIVE-VW weekdays from 8 a.m. to 9 p.m. ET. For PR and other social news, click on More, then select Social & News

It's a pretty big world, so only vehicles sold in the U.S. can be found on this site.

This site works in a whole new way to help you find a real car in real time. You start by selecting model, color, engine, features, and/or price. Then, the site goes about matching you to the perfect, individual VW that exists near your zip code. In other words, you’re not just creating your perfect car online, you’re actually locating it in real time. 

Yes! And yes! You can configure your own VW with “Build Yours,” or you can use “Find a Match” to locate a real VW based on features you want.

Good question. The site works in real time with real inventory. So, if you search after inventory has moved off the lot (a car being sold, for example), your results will be different. But you can contact your local dealer for assistance in locating the VW you are looking for.

Easy. Just click on Find a Dealer in the main navigation. Enter your zip code and you’ll be in touch in no time.

Vehicle Pricing and Purchasing FAQs

You can find prices for actual vehicles by using “Find a Match.” The vehicles that match your search are real and so is the price, which includes all port- or factory-installed accessories. The price shown does not include tax, delivery, dealer fees, or other applicable charges. It also does not include dealer-installed accessories and special offers from the dealer. For those special offers, you’ll want to check the dealer site or contact the dealer directly. And, you can also build your own Volkswagen, select your configuration, see your MSRP and even estimate your monthly payments.

We’ve got something for everyone. Just look to the left for the More button, click it, then hit Special Offers. You’ll find VW incentives, rebates, and sales promos here, but you won’t find special dealer-specific offers. So check the dealer site or contact the dealer directly for any additional special offers they may have for you, too. You can also link to the dealer website via the dealer locator.

There’s no need to check inventory when you can find your actual VW.  Just use "Find a Match" to search among cars at dealerships. You choose your specs and the search area, we do the rest. Need to know more? Just ask – the dealership will be happy to help.  

Unfortunately, we don’t offer factory-direct ordering. Besides, our dealers are people persons. So stop by and speak to your local dealer. They can give you inside information you won’t find anywhere else. Plus, you’ll probably want to go for a test drive once you find the VW that speaks to you. 

You bet. In fact, the dealer may even have special offers available not mentioned online. All VW dealerships are independently owned, so pricing will vary. What’s listed here are MSRPs.

All 2015 Volkswagen vehicles feature no-charge scheduled maintenance for 1 year or 10,000 miles, whichever comes first. So things like oil changes, tire rotations, and more are all included. For anything beyond this period, labor rates will vary because VW dealerships are independently owned and operated.

All you need to know is on the Owners page—everything from repair manuals and diagnostic codes to tech tips, it’s all there.

Customer CARE FAQ

We've got your back!  Your dealer is the best resource and is ready to help. Just click on Find a Dealer in the main navigation sidebar. Simply enter a zip code, and select a dealer to schedule an appointment. More questions or concerns? Call 1-800-822-8987 for our Customer CARE Center, weekdays, 8 a.m. to 6 p.m. local time.

Simply call 1-800-822-8987 for our Customer CARE Center. It’s open weekdays, 8 a.m. to 9 p.m. EST. We’ll be happy to help straighten out any difficulties you may be having.

Your dealer would know best! They’re the closest and have lots of resources at their disposal. Just click on Find a Dealer in the main navigation sidebar, enter a zip code, and select a dealer. More questions? Call 1-800-822-8987 for our Customer CARE Center, weekdays, 8 a.m. to 6 p.m. local time. We’re happy to help. Of course, your Owner’s Manual is a great resource too.