The Most Frequently Asked Questions
VW Website FAQ
We love sharing good news and we generally post new model-year information from late summer to early fall. But we also constantly update the site with all kinds of news, so check back frequently. Can't find something? Contact our Information Center at 1-800-DRIVE-VW weekdays from 8 a.m. to 9 p.m. ET. For PR and other social news, click on More, then select Social & News.
It's a pretty big world, so only vehicles sold in the U.S. can be found on this site.
This site works in a whole new way to help you find a real car in real time. You start by selecting model, color, engine, features, and/or price. Then, the site goes about matching you to the perfect, individual VW that exists near your zip code. In other words, you’re not just creating your perfect car online, you’re actually locating it in real time.
That’s the idea. When you select a combination of model, color, price, engine, or features, the site works to match you to an actual VW that exists near your zip code. If matches can only be found farther away, you can search using other zip codes or you can ask a dealer to help you locate the VW of your choice.
Good question. The site works in real time with real inventory. So, if you search after inventory has moved off the lot (a car being sold, for example), your results will be different. But you can always contact your local dealer for assistance in locating the VW you are looking for.
By all means, share the good news about finding your VW. Click on the Share Button on the top of the page, then select the platform you wish to use, which includes Facebook, Twitter, Pinterest, Google+, and email. You can also send a pic of your VW pick to your mobile phone. Just go to the bottom of the car profile page and click Send to Phone.
It’s safe and sound. Your favorites are stored in your web browser’s cookies. So make sure you accept cookies and your favorites will appear in the Favorites navigation on the left side.